Ranked #1
The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow
The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow
Dennis Snow is an author, speaker, trainer, and consultant who coaches some of the world's largest companies on customer... Read more
8 Jan 2018
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Ranked #2
How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz
How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz
Annette Franz is the Founder and CEO of CX Journey and is a highly respected customer experience consultant. In this epi... Read more
20 Aug 2018
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34mins
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How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco
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Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan
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Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen
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SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen
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Why Lush radically empowered their front-line teams
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Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins
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How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley
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The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)
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Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector
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Turning your customers into your greatest marketing asset
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Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim
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The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer
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How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser
How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser
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