Johann Kim's guest appearances

Johann Kim

Customer Experience Leaders

INCREDIBLE with Cam Miller

Patrick Campbell

Ben Lynch

Anne Bahr Thompson

Blake Morgan

James Dodkins

Jeanne Bliss

Annette Franz

Nick Palumbo

Gelato Messina

Roger Dooley

Lawrence Mitchell

Kylie Ward

Clinic Mastery

Chris Dyer

Dominique Levin

OwlTail

Johann Kim is the Founder and Managing Director of Pigeonhole, a series of quirky and designer-esque retail stores throughout Australia. We talk to him about how a retail business like Pigeonhole is able to deliver consistent customer experiences when they have so many different store formats. We also talk about culture and how Johann's passion for delivering amazing service permeates through the business and enables staff to develop relationships with their customers.   Key takeaways (starts at 21:46):  At its heart, customer experience is emotive; it's about how your customers feel. Create a positive internal culture by focusing on friendship and family values It's okay to break the rules sometimes if it keeps you enthusiastic and that resonates with customers.   This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

Johann Kim is the Founder and Managing Director of Pigeonhole, a series of quirky and designer-esque retail stores throughout Australia. We talk to him about how a retail business like Pigeonhole is able to deliver consistent customer experiences when they have so many different store formats. We also talk about culture and how Johann's passion for delivering amazing service permeates through the business and enables staff to develop relationships with their customers. Key takeaways (starts at 21:46): <ol> <li>At its heart, customer experience is emotive; it's about how your customers feel.</li> <li>Create a positive internal culture by focusing on friendship and family values</li> <li>It's okay to break the rules sometimes if it keeps you enthusiastic and that resonates with customers.</li> </ol> This show is produced in collaboration with Wavelength Creative. Visit <a href="https://wavelengthcreative.com/?utm_source=show-notes&amp;utm_medium=referral&amp;utm_content=rss-feed-footer" rel="nofollow" target="_blank">wavelengthcreative.com</a> for more information.

Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim