Robert Sørensen's guest appearances

Robert Sørensen

Customer Experience Leaders

Patrick Campbell

Ben Lynch

Anne Bahr Thompson

Blake Morgan

James Dodkins

Jeanne Bliss

Annette Franz

Nick Palumbo

Gelato Messina

Roger Dooley

Lawrence Mitchell

Kylie Ward

Clinic Mastery

Chris Dyer

Dominique Levin

OwlTail

Robert Sørensen is a customer experience designer who specialises in improving customer experiences in the service industry. He was previously a Customer Experience Manager at IAG and was a Customer Experience Designer at Australia’s National Broadband Network (NBN). In this episode, we discuss how to build a business case for CX projects and the four pitfalls to avoid when implementing a CX strategy.   Key takeaways (starts at 39:30):  Make sure you get quick wins when starting a CX initiative Put your CX strategy down on paper so everyone knows what it is Enable and empower people to deliver on your CX strategy Share the glory with the entire team   This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

Robert Sørensen is a customer experience designer who specialises in improving customer experiences in the service industry. He was previously a Customer Experience Manager at IAG and was a Customer Experience Designer at Australia’s National Broadband Network (NBN). In this episode, we discuss how to build a business case for CX projects and the four pitfalls to avoid when implementing a CX strategy. Key takeaways (starts at 39:30): <ol> <li>Make sure you get quick wins when starting a CX initiative</li> <li>Put your CX strategy down on paper so everyone knows what it is</li> <li>Enable and empower people to deliver on your CX strategy</li> <li>Share the glory with the entire team</li> </ol> This show is produced in collaboration with Wavelength Creative. Visit <a href="https://wavelengthcreative.com/?utm_source=show-notes&amp;utm_medium=referral&amp;utm_content=rss-feed-footer" rel="nofollow" target="_blank">wavelengthcreative.com</a> for more information.

Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen