Michael Momsen's guest appearances

Michael Momsen

Podcasting Essentials

Customer Experience Leaders

Patrick Campbell

Ben Lynch

Ashley Carman

Anne Bahr Thompson

Blake Morgan

David Brown

James Dodkins

Jeanne Bliss

Annette Franz

Nick Palumbo

Gelato Messina

James Cridland

Roger Dooley

Lawrence Mitchell

Kylie Ward

OwlTail

Michael Momsen is the Founder and CEO of RateIt. RateIt is on a mission to end survey hell, and is the most delightful way to collect feedback from your customers. Michael is also the co-host of Customer Experience Leaders. In this very special episode, Michael explains how to capture more useful feedback from your customers and how to use that to create amazing experiences. Michael also shares his top lessons from over 30 episodes of Customer Experience Leaders. And … we go behind the scenes of how we make this podcast.   Resources mentioned:   Principles (book), by Ray Dalio. How To Win Friends And Influence People (book), by Dale Carnegie. The Lean Startup (book), by Eric Ries. RateIt (website) Michael Momsen (LinkedIn) Adam Jaffrey (LinkedIn)    Key takeaways (starts at 47:29):  Remember to build experiences for all consumers. Take action on any feedback. Close the loop by telling customers what you did about feedback. All businesses are about people. Don't be afraid to be truly purpose driven.   This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

Michael Momsen is the Founder and CEO of RateIt. RateIt is on a mission to end survey hell, and is the most delightful way to collect feedback from your customers. Michael is also the co-host of Customer Experience Leaders. In this very special episode, Michael explains how to capture more useful feedback from your customers and how to use that to create amazing experiences. Michael also shares his top lessons from over 30 episodes of Customer Experience Leaders. And … we go behind the scenes of how we make this podcast. Resources mentioned: <ul> <li><a href="https://www.amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021" rel="nofollow" target="_blank">Principles</a> (book), by Ray Dalio.</li> <li><a href="https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034" rel="nofollow" target="_blank">How To Win Friends And Influence People</a> (book), by Dale Carnegie.</li> <li><a href="https://www.amazon.com/Lean-Startup-Entrepreneurs-Continuous-Innovation/dp/0307887898" rel="nofollow" target="_blank">The Lean Startup</a> (book), by Eric Ries.</li> <li><a href="https://www.rateitapp.com" rel="nofollow" target="_blank">RateIt</a> (website)</li> <li><a href="https://www.linkedin.com/in/michaelmomsen" rel="nofollow" target="_blank">Michael Momsen</a> (LinkedIn)</li> <li><a href="https://www.linkedin.com/in/adamjaffrey" rel="nofollow" target="_blank">Adam Jaffrey</a> (LinkedIn)</li> </ul> Key takeaways (starts at 47:29): <ol> <li>Remember to build experiences for all consumers.</li> <li>Take action on any feedback.</li> <li>Close the loop by telling customers what you did about feedback.</li> <li>All businesses are about people.</li> <li>Don't be afraid to be truly purpose driven.</li> </ol> This show is produced in collaboration with Wavelength Creative. Visit <a href="https://wavelengthcreative.com/?utm_source=show-notes&amp;utm_medium=referral&amp;utm_content=rss-feed-footer" rel="nofollow" target="_blank">wavelengthcreative.com</a> for more information.

SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen

To help position himself as a leader in the field of customer experience, RateIt’s CEO Michael Momsen teams up with Wavelength Creative’s Adam Jaffrey to produce Customer Experience Leaders, a fortnightly podcast to unpack the best practices in customer service. Michael says podcasting is like what Instagram was when in the beginning - if you jump in now, you can build your influence in the burgeoning medium. Podcasting over time, he says, is a particularly useful tool to grow a loyal tribe of listeners; and it allows you to connect with influencers in your market. Presented by Nick Schildberger and Chris Ashmore. RateIt rateitapp.com  Customer Experience Leaders podcast https://itunes.apple.com/au/podcast/id1289289138?mt=2&amp;ls=1    Podcasting Essentials is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

To help position himself as a leader in the field of customer experience, RateIt’s CEO Michael Momsen teams up with Wavelength Creative’s Adam Jaffrey to produce Customer Experience Leaders, a fortnightly podcast to unpack the best practices in customer service. Michael says podcasting is like what Instagram was when in the beginning - if you jump in now, you can build your influence in the burgeoning medium. Podcasting over time, he says, is a particularly useful tool to grow a loyal tribe of listeners; and it allows you to connect with influencers in your market. Presented by Nick Schildberger and Chris Ashmore. RateIt <a href="https://www.rateitapp.com" rel="nofollow" target="_blank">rateitapp.com</a> Customer Experience Leaders podcast <a href="https://itunes.apple.com/au/podcast/id1289289138?mt=2&amp;ls=1" rel="nofollow" target="_blank">https://itunes.apple.com/au/podcast/id1289289138?mt=2&amp;ls=1</a> Podcasting Essentials is produced by: SoundCartel <a href="http://soundcartel.com.au" rel="nofollow" target="_blank">soundcartel.com.au</a> +61 3 9882 8333See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

S2E5 RateIt CEO, Michael Momsen: A leader in customer experience & experience in a leading podcast