Ranked #1
4: Metrics
4: Metrics
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https:/... Read more
17 Apr 2018
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35mins
Ranked #2
6: Ticket QA
6: Ticket QA
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week... Read more
30 May 2018
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36mins
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5: Self-Care
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1: Transitions
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Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going
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Episode 20 – Ben McCormack on Conducting User Interviews
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Episode 19 – Mercer Smith-Looper on Launching an Online Community
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Episode 18 – Mat Patterson on Building a Remote Team
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Episode 17 – Mike Grafham on Evolving Customer Success
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Episode 15 – Christa Collins on Growing from 1 to 180 – Part 1
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Episode 10: Dave Wiskus on Designing the Support Experience
Episode 10: Dave Wiskus on Designing the Support Experience
“I don’t think that you can call yourself a thoughtful, design focused company if there are huge chunks of the experienc... Read more
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Episode 5: An Insider’s Look at How Basecamp Does Support with Chase Clemons
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Chase shares stories about how he got started doing support at Basecamp, the company formerly known as 37signals, how he... Read more
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