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Technology

Inside Intercom Podcast

Updated 6 days ago

Technology
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On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

iTunes Ratings

65 Ratings
Average Ratings
53
5
1
2
4

Very informative

By Rlobrien - Jun 16 2017
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Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
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Really impressive guests in a short, digestable format. Love the high quality production as well!

iTunes Ratings

65 Ratings
Average Ratings
53
5
1
2
4

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!
Cover image of Inside Intercom Podcast

Inside Intercom Podcast

Latest release on Feb 13, 2020

The Best Episodes Ranked Using User Listens

Updated by OwlTail 6 days ago

Rank #1: Julie Zhuo, VP of Product Design at Facebook

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Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his principles of bot design.

Jun 09 2016

33mins

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Rank #2: SalesLoft's Sydney Sloan on championing the customer experience

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There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney Sloan’s universe. An early pioneer of customer marketing, Sydney knows that at the heart of every high growth business are loyal, satisfied customers. Intercom's CMO Alexandra Shapiro chats with Sydney, who recently joined SalesLoft as their first CMO, about mapping the buyer's journey, achieving customer bliss, and much more.

Oct 18 2018

38mins

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Rank #3: Elizabeth McGuane, Content Strategy Lead At Intercom

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Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.

Oct 27 2016

27mins

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Rank #4: Riley Newman, Head Of Data Science At Airbnb

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Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for startups, making data accessible at scale, and why data is "the voice of the customer."

Mar 17 2016

27mins

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Rank #5: Paul Adams, VP of Product at Intercom

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Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Facebook and Google, how and why he developed a 666 roadmap for the company, and what startups should be focusing on in this coming year.

Jan 05 2016

43mins

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Rank #6: Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving

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As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern in the product and team issues he was dealing with. The pattern was this: You realize something’s broken, you try to fix it, you over-correct, and finally you find balance. Paul shares how he tried to break this pattern at the 2017 Inside Intercom World Tour.

Jan 17 2019

29mins

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Rank #7: Erika Hall, Director of Strategy at Mule Design

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Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at Mule Design. They chat about the importance of language in design, the role of trust in a client-designer relationship, why research simply isn’t optional, and more.

Aug 05 2016

35mins

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Rank #8: Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

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From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.

Jan 26 2017

33mins

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Rank #9: Daniel Burka, Design Partner at GV

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Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner at GV (formerly Google Ventures) and spent the prior decade-plus helping technology companies with product design. Here, Daniel explains how design can solve business problems, the role of sprints in a healthy design culture, and much more.

Dec 08 2016

28mins

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Rank #10: Margaret Gould Stewart, Director of Product Design at Facebook

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Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.

Sep 23 2015

41mins

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Rank #11: Bob Moesta, President At The Re-Wired Group

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Intercom co-founder Des Traynor takes a deep dive into the Jobs-to-be-Done framework for innovation with Bob Moesta, President and CEO at The Re-Wired Group. Bob is a principal architect of JTBD and has had a hand in developing more than 3,500 products in the past 30 years.

May 12 2016

39mins

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Rank #12: Ilya Fushman, General Partner at Index Ventures

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As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to scale your product and the challenges your team will face along the way. He shares his lessons learned on product roadmaps, building platforms and more with Matt Hodges, Intercom's Senior Director of Product Marketing.

Sep 29 2016

33mins

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Rank #13: Matt Hodges, Senior Director of Marketing at Intercom

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Matt Hodges, Intercom's first marketer, shares how Job-to-be-Done can shape your product's story, his strategy for prioritizing marketing efforts in SaaS, tips for scaling a marketing team, and much more.

Jul 20 2016

32mins

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Rank #14: Darragh Curran, VP of Engineering at Intercom

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Shipping is your company's heartbeat, and at Intercom we're shipping code to production more than 100 times a day. Intercom VP of Engineering, Darragh Curran, talks with Co-Founder Des Traynor about how he's scaled the engineering team and culture behind it.

Sep 15 2016

30mins

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Rank #15: User onboarding best practices with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes

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This week, we’re revisiting one of our most popular episodes of the past year, and it’s all about user onboarding. For any business to grow, user onboarding must be top of mind. It's the one thing all your users will do, and to be effective, it must evolve alongside your business. Pulled from some of our favorite onboarding conversations to date, Casey Winters, Joanna Wiebe, Scott Belsky, Samuel Hulick and Shaun Clowes share their best practices.

Mar 07 2019

29mins

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Rank #16: Monal Chokshi, Head of UX Research at Lyft

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Monal Chokshi was hired as Lyft's first dedicated researcher and tasked with building out the ridesharing company's UX research team and culture – something she'd done successfully before at SoundCloud and Intuit. She shares how researchers can prove their value, the way she’s structured her teams and why lightweight, guerrilla research – an exercise she likens to dating – is the user research gateway drug for startups.

Mar 23 2017

32mins

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Rank #17: Brian Balfour, VP of Growth at HubSpot

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Des Traynor, Intercom co-founder, and Brian Balfour chat about what jobs growth teams should focus on and how to create a foundation for meaningful, long-term growth.

Oct 13 2015

33mins

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Rank #18: Scale #2 - How Atlassian built a $20 billion dollar company with no sales team

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On this episode of Scale, we're diving deep into one of the most remarkable stories in software over the past decade – how Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high-velocity low-touch sales model and whether it's right (or wrong) for your business. 

Mar 21 2019

18mins

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Rank #19: Tina Roth Eisenberg, Founder, Creative Mornings

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Tina Roth Eisenberg, author of the Swiss Miss design blog and founder of Creative Mornings, TeuxDeux and Tattly, shares her tips for turning side projects into startups, why every founder must get a handle on sales, and how community can raise your startup's ceiling.

Jan 19 2017

27mins

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Rank #20: Intercom on Product: The principles behind how we build

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In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

Jul 25 2019

32mins

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