Focus on Customer Service Podcast

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of war... Read more

When Chipotle Mexican Grill tapped Joe Stupp to be Head of Social Media, the company chose the person with the most rele... Read more

For almost as long as Twitter has existed, people have tweeted comments, complaints, and even compliments at brands. Man... Read more

It’s no surprise that people are emotional about their smart phones, so a proper protective case can make or break – pun... Read more

ModCloth is “not just another retailer,” according to its founder, “but a social-shopping community with our customer at... Read more

Buffer, the app that helps individuals and companies schedule social media posts and curate content, has had customer se... Read more

Filling yet another social engagement void that no one knew they needed, Blab is a multi-person live-streaming platform ... Read more

The sheer size of Hewlett-Packard’s operation – the company recently separated into two different Fortune 50 companies –... Read more

Conceived by an Iron Man athlete looking for a plant-based, whole food alternative to nutritional supplements, Vega desc... Read more

Scotty’s Brewhouse, an “upscale sports bar” with 13 locations in Indiana and coming soon to Illinois and Florida, was cr... Read more

eBay, the online marketplace, is in a unique position: It sells billions of dollars of merchandise each year, but none o... Read more

Most startups depend on word-of-mouth marketing to create awareness of their new product, and iOgrapher is no different.... Read more

Wink Frozen Desserts may not yet be a household name, but this ice cream company is changing lives – at least East of th... Read more

With more than 10,000 locations in 150 countries, Hertz is a world-renown rental car brand. In fact, Hertz is the larg... Read more

A supplier of more than 60 Million stock photos, vectors, videos, and music tracks, Shutterstock provides individuals an... Read more

Quick quiz: What country has the 3rd largest Twitter population in the world, and the 4th largest Facebook population? I... Read more

A “unique men’s fashion destination” that was “born social,” Jack Threads is a brand that understands the difference bet... Read more

Unless you’ve been living under a rock lately, chances are that someone in your social media feeds has been talking abou... Read more

To celebrate our 10th podcast episode – a milestone we weren’t sure we’d ever reach – we thought we’d take a walk down m... Read more

DigitalOcean bills itself as “Simple Cloud Hosting, Built for Developers” and promises that even a rookie developer or e... Read more