The Chief Customer Officer Human Duct Tape Show

Mary is another serial customer experience leader who,  like many of us gravitated to this work long before it was commo... Read more

With a background in merchandising, marketing, and retail, Sherif Mityas, Chief Experience Officer of TGI Fridays, the f... Read more

Tom and I had a very detailed discussion of his first twelve months in his role, from role definition, to understanding ... Read more

This is Donna Peeple’s second time in the Chief Customer Officer role, having held the role previously at AIG.  Her role... Read more

Duygo Cibik has a robust history in operations and change management and transformation.  So when she took on the role o... Read more

In her transformation role with Lifesize, Amy's position was originally called VP of of Customer Care. Amy knew that thi... Read more

Over the past two years, the CX leaders and CCOs that I've spoken with have shared great actionable advice and tactics t... Read more

In my conversation with Karen it was very interesting to see how customer experience is expanding to impact all areas of... Read more

Dayton Semerjian was a Chief Marketing Officer 4 times. Then he decided to put his career to be on a path to become an e... Read more

On today's episode, we're talking to Lee Roquet, the Chief Customer Officer at Yellowfin, a B2B SaaS company that provid... Read more

In today's episode, I explore the basics of establishing a core CX foundation for your organization with Darin Byrne, Vi... Read more

In today's episode, I chat with Curt Balara, Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C... Read more

When it comes to customer success, you have to focus on your internal culture. As I've said before, what's on the insid... Read more

Lexi Reese joins me today on the C-Suite network where we discuss her career trajectory from Chief Customer Experience O... Read more

In our conversation, Maury Kask walks us through his journey from how his pitch to the board, engaging people across the... Read more

Carol Pudno is a member of the growing population of “serial” Chief Customer Officers who have held the senior customer ... Read more

There's so much to learn about successfully implementing a program through your own trial and error, but what would succ... Read more

Are you thinking about how to implement a customer experience journey at your startup? In this episode, Adriana Zeman, V... Read more

Are you leading customer experience in a global organization? In this episode, I speak with Troy Barnes, the CCO of Pizz... Read more

Claudiu is a perennial customer experience leader.  Accessing his ‘right brain/left brain’ skills so necessary for this ... Read more