12: Support Engineering
12: Support Engineering
Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you ... Read more
11 Sep 2018
•
46mins
11: Working with Product
11: Working with Product
This episode answers the question, “How the heck does support work with product?” You’ll get insight from our guest, And... Read more
28 Aug 2018
•
38mins
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10: Customer Onboarding
10: Customer Onboarding
Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer onboarding: where to begin, some... Read more
16 Aug 2018
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34mins
9: Knowledge Management and Documentation
9: Knowledge Management and Documentation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Kelly O’Brien and Stephen... Read more
31 Jul 2018
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49mins
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8: Machine Learning and Automation
8: Machine Learning and Automation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by Diego Ventura to discuss ... Read more
9 Jul 2018
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37mins
7: Outsourcing
7: Outsourcing
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week... Read more
22 Jun 2018
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57mins
6: Ticket QA
6: Ticket QA
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some highlights from the last week... Read more
30 May 2018
•
36mins
5: Self-Care
5: Self-Care
After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Alison Groves and... Read more
4 May 2018
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44mins
4: Metrics
4: Metrics
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https:/... Read more
17 Apr 2018
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35mins
3: B2C Support
3: B2C Support
In this episode, we discuss providing B2C (business to consumer) support and how that can differ from B2B (business to b... Read more
30 Mar 2018
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42mins
