Ranked #1
Integrating customer success (Stacie Ward, Red Canary)
Integrating customer success (Stacie Ward, Red Canary)
This week we sat down with Stacie Ward, VP Customer Care at Red Canary. Her tenure in both sales and CS has made her an ... Read more
21 Jan 2020
•
30mins
Ranked #2
What is Customer Success Webinar w/ Jeff Breunsbach
What is Customer Success Webinar w/ Jeff Breunsbach
On part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s ... Read more
30 Oct 2019
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21mins
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Ranked #3
Building relationships during uncertain times | ClientSuccess Webinar
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Jay joins Mark Stoddard and Dave Blake of ClientSuccess as part of their CS Leadership Webinar Series. Jay shares a f... Read more
10 Apr 2020
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Customer Feedback Programs | Steve Bernstein, Waypoint Group
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In this episode, we are joined by Steve Bernstein, the Founder of Waypoint Group and TopBox. Steve has spent his career ... Read more
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Marketing to our current customers (John Wood, 3 Point LLC)
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On today's episode we are bringing on John Wood for our first install of Jam Session's, where we connect with fellow CS ... Read more
28 Oct 2019
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Changing metrics and strategies | CS Leadership Office Hours
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-- If you'd like to join CS Leadership Office Hours, sign up here: https://tiny.cc/csofficehours -- Customer Engageme... Read more
8 Apr 2020
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Ranked #7
Contract flexibility options to discuss with your team | CS Leadership Office Hours
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In Session 2 of our CS Leadership Office Hours, we shifted away from a panelist and more Into group discussion to get fr... Read more
2 Apr 2020
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Contract levers to use during SaaS negotiations
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Jay and Jeff dive Into typical SaaS contracts - particularly the levers available for a business to pull during negotiat... Read more
23 Mar 2020
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The basics of managing customer success managers (Danielle Weinblatt, Entelo)
The basics of managing customer success managers (Danielle Weinblatt, Entelo)
In episode 5, Jay talks with Danielle Weinblatt, Chief Product Officer at Entelo who pioneered their recruitment softwar... Read more
2 Oct 2019
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Ranked #10
Focusing on outcomes that customer success can help drive (Drew Kelley & Dave Duke, MetaCX)
Focusing on outcomes that customer success can help drive (Drew Kelley & Dave Duke, MetaCX)
For episode 6, Jeff and Jay sat down with Dave Duke and Drew Kelley of MetaCX, a company seeking to transform how busine... Read more
16 Oct 2019
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Scaling customer success (Nalu Medeiros, foreUP Golf)
Scaling customer success (Nalu Medeiros, foreUP Golf)
Nalu Meideros, Director of Customer Success at foreUP joins Jeff and Jay in this episode. ForeUP is the first cloud-base... Read more
22 Nov 2019
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Setting up a health score that means something | Chris Hicken, ’nuffsaid
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Jay and Jeff sit down with Chris Hicken, CEO of 'nuffsaid, to discuss health scores. Typically they become complicated, ... Read more
27 Mar 2020
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36mins
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Building customer success Operations with Jason Conrad
Building customer success Operations with Jason Conrad
Jason Conrad, product marketing and customer success expert, teams up with Cori Pearce, Marketing Director at ChurnZero ... Read more
16 Oct 2019
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Customer centric processes for customer success (Dave Blake, CEO of Client Success)
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Dave Blake is customer success pioneer. He's been a Silicon Slopes (Lehi Valley, Utah) fixture since his early days lead... Read more
10 Aug 2019
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Marrying together product and customer success (Abby Hammer, ChurnZero)
Marrying together product and customer success (Abby Hammer, ChurnZero)
This episode, Jay and Jeff welcome Abby Hammer, Chief Customer Officer and Head of Products at ChurnZero. She's a rockst... Read more
21 Jan 2020
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Ranked #16
How the job market will impact companies and individuals
How the job market will impact companies and individuals
Jay and Jeff sit down to talk about the job market at B2B SaaS organizations during this pandemic. A couple of quick hi... Read more
8 Apr 2020
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15mins
Ranked #17
Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
Bringing improv into the business world (Gail and Bruce Montgomery, ExperienceYES)
Jay and Jeff sit down with Gail and Bruce Montgomery to talk through how Improvisation and art of Stand-Up Improv can be... Read more
21 Jan 2020
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32mins
Ranked #18
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
Cross-functional collaboration in the enterprise segment (Lisa Pratt, Kronos (Part 1))
Jay is joined by Lisa Pratt, Vice President of Customer Engagement Marketing at Kronos. She’s spent years helping compan... Read more
30 Sep 2019
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33mins
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Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
Giving voice to the customer to drive strategy (Lauren Culbertson, LoopVOC)
Jay and Jeff sit down with Lauren Culbertson, Founder and CEO of LoopVOC. They talk through some key topics that link Vo... Read more
21 Jan 2020
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27mins
Ranked #20
The impact in the SaaS business community
The impact in the SaaS business community
Jay and Jeff sit down for a new format...shorter episodes, quicker hits and full of punch. This week they dive Into the... Read more
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