Ep 12 | Marty Kaufman, Prithwi Dasgupta – The Key Questions Every Customer Success Leader Must Answer
Ep 12 | Marty Kaufman, Prithwi Dasgupta – The Key Questions Every Customer Success Leader Must Answer
[Micro Podcast] Every Customer Success Leader must answer some strategic questions for their company, customers, team, a... Read more
30 Jun 2021
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1min
Ep 18 | Prithwi Dasgupta, Irit Eizips – The Role of Product Usage Data in Mitigating Customer Churn
Ep 18 | Prithwi Dasgupta, Irit Eizips – The Role of Product Usage Data in Mitigating Customer Churn
A nuanced understanding of product usage data by persona is essential to know if your key stakeholders are seeing value ... Read more
20 Aug 2021
•
1min
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Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!
Ep 04 | Andreas Knoefel, Prithwi Dasgupta – Customer Success Is Like an Orchestra!
[Micro Podcast] Customer Success is less like a Swiss army knife and more like an orchestra. The CSM draws all the other... Read more
17 Mar 2021
•
2mins
Ep 11 | Prithwi Dasgupta, Rick Adams – The Role of Data in Customer Success Management
Ep 11 | Prithwi Dasgupta, Rick Adams – The Role of Data in Customer Success Management
Making sense of customer data and deriving actionable customer intelligence from it is a critical first step toward cust... Read more
1 Jun 2021
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1hr
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Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success
Ep 26 | Irit Eizips, Prithwi Dasgupta – The Evolution of AI-Powered Customer Success
AI enables companies to cater to many more customers than they ever could. We will see this trend growing and AI becomin... Read more
3 Mar 2022
•
1min
Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption
Ep 22 | Sue Nabeth Moore, Prithwi Dasgupta – The Key to Achieving Sustainable User Adoption
Adoption is not a one-time activity. Sustainable user adoption is all about continuously matching the pace of evolution ... Read more
27 Sep 2021
•
1min
Ep 17 | Prithwi Dasgupta, Alan Fecamp – Evangelizing Customer Success Externally and Internally
Ep 17 | Prithwi Dasgupta, Alan Fecamp – Evangelizing Customer Success Externally and Internally
Evangelizing Customer Success—externally and, even more so, internally—is a necessary skill for CS Leaders.
9 Aug 2021
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1min
Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?
Ep 24 | Irit Eizips, Prithwi Dasgupta – What Was the Hottest CS Topic in 2021?
Corona made everything go digital. It enabled organizations of all sizes to serve the full spectrum of customers—right f... Read more
3 Feb 2022
•
2mins
Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business
Ep 23 | Andreas Knoefel, Prithwi Dasgupta – The Impact of Net Revenue Retention (NRR) on Your SaaS Business
For subscription-revenue companies, dipping Net Revenue Retention (NRR) almost always results in your Cost of Sales goin... Read more
18 Nov 2021
•
1min
Ep 08 | Prithwi Dasgupta, Rick Adams – The Road to Customer-Centricity Starts with Understanding Customer Data
Ep 08 | Prithwi Dasgupta, Rick Adams – The Road to Customer-Centricity Starts with Understanding Customer Data
[Micro Podcast] Customer Success teams can become more customer-centric by better understanding customer data—in all its... Read more
18 May 2021
•
2mins
