Ranked #1
What Leaders in Customer Success Look for When Hiring
What Leaders in Customer Success Look for When Hiring
Listen to what 7 leaders in customer success look for when they are hiring for their customer success team.
19 Mar 2018
•
17mins
Ranked #2
Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap
Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap
Bonjoro is all about making the onboarding experience personal by allowing you to send a personalized video message to y... Read more
2 Apr 2018
•
26mins
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Ranked #3
Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop
Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop
Hélène Hagnéré is the Director of Customer Success at Planday, and is not only passionate about caring for her team and ... Read more
8 May 2018
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28mins
Ranked #4
Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers
Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers
There’s a new buzz word (or phrase really) humming in everyone’s ears...machine learning. We’ve all heard about it or re... Read more
26 Jun 2018
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28mins
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Ranked #5
Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success
Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success
Customer Success doesn’t always have to be called “customer success” for it to be an integral part of your companies val... Read more
11 Jun 2018
•
18mins
Ranked #6
Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe
Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe
Customer Success is a field and career path that has been really taking off, particularly in Europe, over the past few y... Read more
16 Apr 2018
•
28mins
Ranked #7
Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19
Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19
Our host, Anika Zubair speaks with Dan Farley, VP of Customer Success at Seenit on how to make impactful Customer Succes... Read more
7 May 2020
•
53mins
Ranked #8
Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation
Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation
Our host, Anika Zubair and now VC investor Rav Dhaliwal talk about how he has scaled Customer Success teams, how Venture... Read more
15 Apr 2020
•
30mins
Ranked #9
Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation
Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation
Our host, Anika Zubair talks to Adrian Beck, Senior Director of Customer Success at Tanium about his experiences growing... Read more
11 Mar 2020
•
46mins
Ranked #10
Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors
Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors
Working with third party vendors to provide your customers with additional services is beneficial to you and the other v... Read more
24 Sep 2018
•
29mins
Ranked #11
Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes
Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes
This week I spoke with Paul Henderson, an author, speaker, consultant and founder of Outcome Leaders on customer success... Read more
23 Jul 2018
•
26mins
Ranked #12
Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success
Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success
Customer experience and usability is an essential part of customer success. You first need to make sure that you have a ... Read more
10 Jul 2018
•
35mins
Ranked #13
Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success
Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success
Patrick was first a customer of Peakon’s before joining their team as VP if Customer Success in 2016. And the experience... Read more
2 Mar 2018
•
41mins
Ranked #14
David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success
David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success
CEO, David Etheredge, and Director of User Experience, Andy Sutton, at SavvyCard talk about what investing in customer s... Read more
19 Feb 2018
•
32mins
Ranked #15
Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?
Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?
Jonas Stanford, the Director of Customer Success at Unbounce, talks with us about what data is important to focus on for... Read more
26 Jan 2018
•
22mins
