E28- What Do Mark Twain & Elon Musk Have In Common? (With Jeff Breunsbach & Jay Nathan, Director of CX and CCO, respectively, at Higher Logic)
NPS I Love You: A Customer Success Podcast by Catalyst
Jeff Breunsbach & Jay Nathan are Director of CX and CCO, respectively, at Higher Logic. They are also the founders of Gain Grow Retain, one of the world’s largest CS communities that exploded in 2020. In this episode, Jeff & Jay talk leadership, customer experience, community building, and Jay’s dream of being in a Jimmy Buffet cover band.
Delivering More Engaging Virtual Events with Jeff Breunsbach, Tirza Austin, Chris Detzel, and Brett Wangman
The Member Engagement Show
This week we've brought together a group of experts to help strategize your virtual events. Jeff Breunsbach, Tirza Austin, Chris Detzel, and Brett Wangman discuss how once the pandemic started, we needed to shift our focus to virtual events and webinars. Though we had to scramble to get through 2020, this year we can hone what it takes to create a successful virtual event. Our experts talk about the importance of our community we are engaging with, and the content we want to create. Listen now to hear to them talk about transformational ideas within our new normal of communication.
117. Your First 30, 60, and 90 Days In a CX Role w/ Jeff Breunsbach
The Customer Experience Podcast
What should your first 30, 60, and 90 days in a new CX role focus on? Be prepared for most of your time to be spent listening. In this episode, I interview Jeff Breunsbach, Director of Customer Experience at Higher Logic and Founder at Gain Grow Retain, about designing a peer-to-peer community that goes beyond online. What we talked about: - The relationship between customer experience, community, and customer success - The vision underlying Gain Grow Retain - The first 90 days in a new CX role - Creating a peer-to-peer community Check out this resource we mentioned during the podcast: - The Gain Grow Retain Podcast Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
1327: How Customer Success Can Drive 30% YOY Growth w/ Jeff Breunsbach
B2B Growth: Your Daily B2B Marketing Podcast
In this episode we talk to Jeff Breunsbach, Director of Customer Experience at Higher Logic. If you like this episode, you'll probably also love... ...this past episode: #CX 9: The First 100 Days with Joey Coleman ....and this book: Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days Are you getting every B2B Growth episode in your favorite podcast player? If not, you can easily subscribe & search past episodes here. You can also find us on Apple Podcasts or Spotify.
The Customer May Not Always Be Right, But They Should Be First w/ Jeff Breunsbach
Customer Success Leader
For early-stage companies, building the foundation for a customer success program can be a little daunting. It’s not enough to simply push your product out to market. An in-depth understanding of the customer experience is imperative for designing a strategic plan to support and bolster the efforts of the organization as a whole. Things like market fit, the power behind your sales engine, and identifying the right problem to assure the right solution are all things Jeff Breunsbach, Director of Customer Experience at Higher Logic, looks at when working with clients. He joined me on the show today to share his insights on best practices for setting up and maintaining a customer success program. We talked about: - Steps to stand up a successful customer success program - How customer success drives business outcomes - Challenges that can prevent programs success For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org.
Listen to the User Adoption Podcast interview with Jeff Breunsbach https://useradoptionpodcast.files.wordpress.com/2020/06/jeff_breunsbach.mp3 Gain Grow Retain For more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?
EP 63 | Jay Nathan & Jeff Breunsbach (Customer Imperative) How to set up Customer Success for churn shattering results.
Today on the show we have Jay Nathan & Jeff Breunsbach, managing partners at Customer Imperative. In this episode, we talked about what they do at Customer Imperative, the biggest difference Jay and Jeff see between the way Customer Success teams operate, and how their quick Time to Value process helps their clients see tangible results in just 30 to 45 days. We also discussed the process they use to put together a customer health score and what to avoid, why companies “push back” on customer success, and who should own customer retention within an organization. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
What is Customer Success Webinar w/ Jeff Breunsbach
Gain Grow Retain: B2B SaaS Customer Success
On part two of our webinar series, you’ll hear from Customer Imperative’s very own CS Ops expert, Jeff Breunsbach. He’s worked with over 30 SaaS companies during his tenure at Customer Imperative’s and has a wealth of knowledge to share about what Customer Success means for SaaS organizations.--This can be found on our website: https://customerimperative.com/what-is-cs-webinar/--This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies. Learn more at https://customerimperative.com/Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach/