Ranked #1
Episode 57: Marty Cagan says product management begins with a customer letter
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Marty Cagan, founder and partner of the Silicon Valley Product Group and author of the book, Inspired: How to Create Tec... Read more
6 Dec 2017
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31mins
Ranked #2
174 Michael Tuso What Does a Director of Revenue Management Do? Help Customers
174 Michael Tuso What Does a Director of Revenue Management Do? Help Customers
You might think the best way to respond to a customer or prospect’s description of a problem they want to solve is to ex... Read more
14 Mar 2020
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44mins
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153: Tom Lipscomb If You Want A Seat at the Table Know Your Numbers
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Tom Lipscomb of The Successful Customer, and advisor to numerous SaaS startup CEOs and customer success teams, shares wh... Read more
25 Oct 2019
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37mins
Ranked #4
075: Ari Hoffman Reveals the Secret to Telling Stories that Resonate with Customers
075: Ari Hoffman Reveals the Secret to Telling Stories that Resonate with Customers
According to Ari Hoffman, customer success is kind of like being a professional sports coach. The coach's number 1 prior... Read more
20 Jun 2018
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59mins
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135: Rick Adams Top Customer Success Managers Proactively Seek Further Sales Opportunities
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The purpose of customer success is to turn customers, who desire value and have bought your product, into customers who ... Read more
18 Jun 2019
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Episode 18: Gainsight CEO Nick Mehta On Educating Customers To Achieve More Value
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In today's episode, customer success visionary and Gainsight CEO Nick Mehta joins us to discuss growing a massive tech c... Read more
19 Jul 2016
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Ranked #7
137: Torrey Podmajersky Writing for UX and Customer Success
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The writer and customer success manager in me saw Torrey Podmajersky's (UX Writer at Google) new book, Strategic Writing... Read more
5 Jul 2019
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39mins
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Episode 37: Bluecore VP of Customer Success Chad Horenfeldt On Hacking Customer Success
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Chad Horenfeldt is a Customer Experience and Customer Success executive with 15+ years experience developing Customer Su... Read more
12 Apr 2017
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132: Mary Poppen Increased NPS 40 Points Implementing a Self-Service Customer Success Model. It's OK to Be Jealous Now.
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Mary Poppen, Chief Customer Officer at Glint (now part of Linkedin) joined Helping Sells Radio to talk about how she imp... Read more
29 May 2019
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50mins
Ranked #10
Episode 53: Nicolle Paradise of ADP Has a New Name for Customer Experience
Episode 53: Nicolle Paradise of ADP Has a New Name for Customer Experience
In our latest episode of Helping Sells Radio, Nicolle Paradise, Senior Director of Client Experience at ADP explains how... Read more
26 Sep 2017
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29mins
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081: Allison Pickens Do Your Customers Get Promoted After Using Your Product?
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You want outcomes? Allison Pickens, Chief Customer & Corporate Development Officer at Gainsight, has outcomes. In fa... Read more
15 Aug 2018
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21mins
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170 Jennifer Chiang Startup Guide to Customer Success
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Jennifer Chiang and I just geeked out on customer success. Jennifer is director of customer success at Yup and just publ... Read more
14 Feb 2020
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42mins
Ranked #13
Episode 16: Atlassian Expert Matt Doar On Putting People Before Tools
Episode 16: Atlassian Expert Matt Doar On Putting People Before Tools
Joining Helping Sells Radio is Matt Doar, Chief Toolsmith at ServiceRocket and author of the O'Reilly book Practical JIR... Read more
21 Jun 2016
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28mins
Ranked #14
Episode 47: Chris Doell of Cisco On Selecting Vendors Based On How They Help Post-Sale
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In this episode of Helping Sells Radio, Chris Doell, VP of Customer Success for the cloud security division of Cisco, ta... Read more
5 Jul 2017
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Episode 43: Workplace By Facebook's Monica Adractas on How Customer Education Should Meet Customers Where They Are
Episode 43: Workplace By Facebook's Monica Adractas on How Customer Education Should Meet Customers Where They Are
In this special episode of Helping Sells Radio, Director of Workplace by Facebook for the Americas Monica Adractas gives... Read more
20 Jun 2017
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35mins
Ranked #16
Episode 15: Pulse Conference 2016 Special Edition
Episode 15: Pulse Conference 2016 Special Edition
In this episode, Bill and Sarah take the audience to the Customer Success industry's premier conference, Gainsight Pulse... Read more
7 Jun 2016
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149: Strikedeck Radio and Helping Sells Radio Team Up for a Dueling Podcast Meetup
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It was a Kristen Hayer's idea. That we should bring our podcasts together and do a live, joint podcast at a customer suc... Read more
3 Oct 2019
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145: Carlos Quezada Tech Touch Customer Success Starts with Data
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Fresh off the plane from the CS100 Summit in Sundance, Utah, Carlos Quezada, head of customer success at Aruba talks abo... Read more
16 Sep 2019
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43mins
Ranked #19
076: Jeanne Bliss is Disrupting the Golden Rule
076: Jeanne Bliss is Disrupting the Golden Rule
I bet you have heard of the golden rule. You may have even followed it a few times in your life. There is nothing wrong ... Read more
2 Jul 2018
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37mins
Ranked #20
Episode 71: How to Design a Customer Education Strategy
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What would you do if your CEO came to you and said, “We need to 10X the number of customers who complete our training in... Read more
16 May 2018
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47mins
