Jennifer Chiang
14 Podcast Episodes
[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head... Read more
9 Feb 2023
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29mins
Ep 29 | Jennifer Chiang, Prithwi Dasgupta – CS Ops: What Changes after Series A Funding
Ep 29 | Jennifer Chiang, Prithwi Dasgupta – CS Ops: What Changes after Series A Funding
Post-Series A is a great time for scaling Customer Success — with new hires (for a balanced team) and technology (for tr... Read more
14 Jul 2022
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1min
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Ep 28 | Jennifer Chiang, Prithwi Dasgupta – Can Your Business Have More than One ICP (Ideal Customer Profile)?
Ep 28 | Jennifer Chiang, Prithwi Dasgupta – Can Your Business Have More than One ICP (Ideal Customer Profile)?
Your business can have more than one ideal customer. It’s important to keep an open mind on it at the product-market fit... Read more
12 Jul 2022
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1min
Ep 27 | Jennifer Chiang, Prithwi Dasgupta – How Do You Define a Startup?
Ep 27 | Jennifer Chiang, Prithwi Dasgupta – How Do You Define a Startup?
There are so many different definitions of startups, but, at the end of the day, it really depends on team maturity (inc... Read more
5 Jul 2022
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1min
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How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
In this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Jennifer Chiang, Head... Read more
5 May 2022
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29mins
Helping Other People with Jennifer Chiang
Helping Other People with Jennifer Chiang
I had a great conversation about her adventures in living in various regions, her love of animals, her time working in W... Read more
31 Mar 2022
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25mins
Ep. 19 Jennifer Chiang: Author and Startup Expert
Ep. 19 Jennifer Chiang: Author and Startup Expert
Jennifer is the author of The Startup's Guide to Customer Success. She and I talk about her career journey and why start... Read more
2 Jul 2021
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39mins
Ep 10 | Jennifer Chiang, Anshi Bhadoria – Customer Success Is about Being a Trusted Advisor
Ep 10 | Jennifer Chiang, Anshi Bhadoria – Customer Success Is about Being a Trusted Advisor
[Micro Podcast] Customer Success should be a trusted advisor to customers so that internal champions continue to evangel... Read more
19 May 2021
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1min
MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup's Guide to Customer Success
MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup's Guide to Customer Success
MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup's... Read more
26 Oct 2020
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35mins
Interview with Jennifer Chiang
Interview with Jennifer Chiang
Listen to User Adoption Podcast interview with Jennifer Chiang For more information, visit useradoptionpodcast.com Y... Read more
17 Aug 2020
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4mins
