MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup's Guide to Customer Success
Minority Innovation Weekend
MIW Disruptive Podcast Episode 2020-022: Jennifer Chiang | Director of Customer Success at Yup | Author of The Startup's Guide to Customer SuccessJennifer Chiang is the Director of Customer Success at Yup Technologies, Author of The Startup's Guide to Customer Success, mental health advocate, political economist, and speaker. She is a leader who is passionate about helping companies - particularly startups - unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset.Ms. Chiang also gave a talk on Customer Acquisition & Gaining Traction at Minority Innovation Weekend 2020.
Listen to User Adoption Podcast interview with Jennifer ChiangFor more information, visit useradoptionpodcast.com You can follow the User Adoption Podcast on: Amazon Alexa Apple Podcasts Google Podcasts Radio.com RadioPublic Spotify Stitcher TuneIn Questions?
In this episode of the Customer Strategy Podcast, I'm talking with Jennifer Chiang. Jennifer is the Director of Customer success at Yup.Jennifer and I got into an interesting conversation about the challenges she was facing when onboarding new employees in the company.Up to now, Jennifer has been able to spend a lot of time with every new hire infusing empathy and understanding for Yup's customers.However, the company is growing and she is no longer able to spend time 1:1 with every new hire.Ultimately, we came up with a great solution to scale what Jennifer was doing to deliver the same result and give her time back.Resources mentioned:Download the 5 Things Your Customer Strategy Must HaveWhat to do next:Click here to become a guest on the showApply to work with Nils
170 Jennifer Chiang Startup Guide to Customer Success
Helping Sells Radio
Jennifer Chiang and I just geeked out on customer success. Jennifer is director of customer success at Yup and just published a book called, "The Startup’s Guide to Customer Success: How to Champion the Customer at Your Company.” So, of course that’s what we did. More about Jennifer: Her book: guidetocustomersuccess.com On Linkedin: https://www.linkedin.com/in/jennifer-chiang/ Get on the email list at helpingsells.substack.com
Jennifer Chiang, Director of Customer Success, Yup Technologies
Scaling Up Services
Jennifer Chiang is the CEO of DWDG Consulting and the Director of Customer Success at Yup Technologies, where she was the architect behind the customer success team. She is a leader who is passionate about helping companies - particularly startups - unlock the true potential of customer success through analytics, empowerment, and a truly customer-centric mindset. Throughout her career, she's connected with other customer success leaders and have collated her learnings and insights into The Startup's Guide to Customer Success.