Mary Drumond
10 Podcast Episodes
The one with customer experience for turbulent times - Mary Drumond E76
The one with customer experience for turbulent times - Mary Drumond E76
🎤”The one with customer experience for turbulent times” with Mary Drumond of Worthix in CX Passport Episode 76🎧 What’s... Read more
2 Aug 2022
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33mins
All About Voices of CX with Mary Drumond: The 100-Episode Special - S9E1
All About Voices of CX with Mary Drumond: The 100-Episode Special - S9E1
On this week's episode, we brought on...the host! That's right, Mary Drumond, Worthix CMO and Editor-in-Chief of the Voi... Read more
8 Mar 2022
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26mins
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26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
26. Understanding and Influencing Your Customers' Decisions with Mary Drumond
Do your customers think you're deaf? How can you really hear them to fix pain points and impact customers' decisions? ... Read more
13 Feb 2022
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36mins
Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich
Episode 004: How To Enhance Both The Perceptions And Outcomes Of Your Customers with Mary Drumond and Paula Friedrich
Welcome to another episode of the Experience Matters Podcast powered by Officium Labs, each episode we will focus on one... Read more
10 Jun 2021
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42mins
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Building growth hacking strategies for start-ups - Mary Drumond on Engati CX
Building growth hacking strategies for start-ups - Mary Drumond on Engati CX
https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.https://open.spotify.com/s... Read more
27 Oct 2020
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29mins
CX Interview Series with Mary Drumond - Masters of CX by Chattermill (Season 1, Ep. 4)
CX Interview Series with Mary Drumond - Masters of CX by Chattermill (Season 1, Ep. 4)
On this episode, we welcome Mary Drumond of Worthix, who brings her experience as a top CX consultant as well as entrepr... Read more
13 Oct 2020
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47mins
024 | Five Drivers of Customer Experience with Mary Drumond of Worthix | Studio CMO
024 | Five Drivers of Customer Experience with Mary Drumond of Worthix | Studio CMO
The Episode in 60 Seconds Why do your prospects become customers? Why do your customers stay with you? Why do your custo... Read more
8 Oct 2020
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49mins
73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss
73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss
Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In thi... Read more
22 Apr 2020
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29mins
64: Building credibility through podcasting with Mary Drumond
64: Building credibility through podcasting with Mary Drumond
Building credibility through podcasting. Ryan Foland speaks with Mary Drumond, a fellow podcaster who hosts the show The... Read more
22 Oct 2019
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27mins
Does a Bad Customer Experience (CX) Really Matter Featuring Guest Mary Drumond
Does a Bad Customer Experience (CX) Really Matter Featuring Guest Mary Drumond
Shep Hyken interviews Mary Drumond. They discuss Mary’s recent article, “Bad Experiences Aren’t Always the Problem for C... Read more
18 Jun 2019
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37mins
