Jeff Toister

29 Podcast Episodes

Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises

Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises

In this week’s episode of the SIMPLE brand podcast, I talk with Jeff Toister, author of The Guaranteed Customer Experien... Read more

15 Mar 2023

51mins

S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister

S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister

James chats with Jeff Toister who's first customer service interaction ended in a service failure. Vowing to learn from ... Read more

21 Jul 2022

35mins

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E181 | How to Deliver Outstanding Customer Service with Jeff Toister

E181 | How to Deliver Outstanding Customer Service with Jeff Toister

What do your customers say about you? What sort of customer experience do you deliver? Today’s guest, Jeff Toister, has ... Read more

8 Feb 2022

46mins

22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

In order to deliver the best customer service, you need to understand the full meaning and how to do it right.   My feat... Read more

16 Jan 2022

34mins

Most Popular

Jeff Toister on a guaranteed customer experience

Jeff Toister on a guaranteed customer experience

Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise? Jeff Toi... Read more

21 Oct 2021

30mins

[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister

[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister

How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience i... Read more

20 Sep 2021

45mins

Winning Customers by Keeping Promises, featuring Jeff Toister

Winning Customers by Keeping Promises, featuring Jeff Toister

It's episode 69 and the highlight is Tracy and Elisabeth's interview with Katie Anderson, author of Learning to Lead, Le... Read more

7 Jul 2021

45mins

Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]

Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]

Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee] Jeff talks about: ·       What is a cust... Read more

20 May 2021

31mins

Promise, Action, Recovery: The Guaranteed Customer Experience w/ Jeff Toister

Promise, Action, Recovery: The Guaranteed Customer Experience w/ Jeff Toister

CX is complicated. It’s a challenge to get it right and to define exactly what you should be focusing on to improve it. ... Read more

12 May 2021

30mins

Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author of The Guaranteed Customer Experience"

Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author of The Guaranteed Customer Experience"

Fireside Chat Without The Fires is proud and over-the-moon to welcome back (yes, he came back), the one and only Jeff To... Read more

9 Apr 2021

37mins

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