Jeff Toister
29 Podcast Episodes
Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
Jeff Toister - The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
In this week’s episode of the SIMPLE brand podcast, I talk with Jeff Toister, author of The Guaranteed Customer Experien... Read more
15 Mar 2023
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51mins
S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister
S4e2 The Service Culture, Vision, and Commitment Edition Jeff Toister
James chats with Jeff Toister who's first customer service interaction ended in a service failure. Vowing to learn from ... Read more
21 Jul 2022
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35mins
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E181 | How to Deliver Outstanding Customer Service with Jeff Toister
E181 | How to Deliver Outstanding Customer Service with Jeff Toister
What do your customers say about you? What sort of customer experience do you deliver? Today’s guest, Jeff Toister, has ... Read more
8 Feb 2022
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46mins
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister
In order to deliver the best customer service, you need to understand the full meaning and how to do it right. My feat... Read more
16 Jan 2022
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34mins
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Jeff Toister on a guaranteed customer experience
Jeff Toister on a guaranteed customer experience
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise? Jeff Toi... Read more
21 Oct 2021
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30mins
[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister
[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister
How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience i... Read more
20 Sep 2021
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45mins
Winning Customers by Keeping Promises, featuring Jeff Toister
Winning Customers by Keeping Promises, featuring Jeff Toister
It's episode 69 and the highlight is Tracy and Elisabeth's interview with Katie Anderson, author of Learning to Lead, Le... Read more
7 Jul 2021
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45mins
Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]
Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]
Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee] Jeff talks about: · What is a cust... Read more
20 May 2021
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31mins
Promise, Action, Recovery: The Guaranteed Customer Experience w/ Jeff Toister
Promise, Action, Recovery: The Guaranteed Customer Experience w/ Jeff Toister
CX is complicated. It’s a challenge to get it right and to define exactly what you should be focusing on to improve it. ... Read more
12 May 2021
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30mins
Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author of The Guaranteed Customer Experience"
Season 2 : Episode 10 - "Customer Experience Guarantees - Jeff Toister, Author of The Guaranteed Customer Experience"
Fireside Chat Without The Fires is proud and over-the-moon to welcome back (yes, he came back), the one and only Jeff To... Read more
9 Apr 2021
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37mins
