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Omnichannel by OmnichannelX

World-leading experts teach you how to build scalable, personalisation-ready, omnichannel strategies and solutions on the OmnichannelX podcast.

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Ep. 25 – Strategic content design for people and machines w/ Are Halland

Ep. 25 – Strategic content design for people and machines w/ Are Halland

In this episode, Noz Urbina and Are Halland explore the application of content models in the digital landscape, focusing... Read more

12 Aug 2023

38mins

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Ep. 24 – Actually bridging departmental silos: A cross-team case study at Autodesk w/ Alissa Briggs

Ep. 24 – Actually bridging departmental silos: A cross-team case study at Autodesk w/ Alissa Briggs

In this episode, we hear from Alissa Briggs, Design Leader at Autodesk. Alissa takes us on a journey from her startup ex... Read more

26 Jul 2023

19mins

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Ep. 23 – You can’t break silos, but you can connect them w/ Jael Schultz and Audrey Hamoy

Ep. 23 – You can’t break silos, but you can connect them w/ Jael Schultz and Audrey Hamoy

In this episode, we hear from Audrey Hamoy and Jael Schultz from American Express.  Noz engages in an in-depth discussio... Read more

12 Jul 2023

44mins

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Ep. 22 – ContentOps and sustainability: Good for omnichannel and the Planet w/ Rahel Anne Bailie

Ep. 22 – ContentOps and sustainability: Good for omnichannel and the Planet w/ Rahel Anne Bailie

In this episode, we hear from Rahel Anne Bailie, Executive Consultant at ICP. In this podcast, Noz and Rahel delve into ... Read more

27 Jun 2023

36mins

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Ep. 21 – Omnichannel first steps at Dechra Pharmaceuticals w/ Thomas Molenaar

Ep. 21 – Omnichannel first steps at Dechra Pharmaceuticals w/ Thomas Molenaar

In this episode, we hear from Thomas Molenaar, Head of Marketing at Dechra Pharmaceuticals.  Noz and Thomas discuss Dech... Read more

13 Jun 2023

40mins

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Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock

Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock

Our experience is the sum total of all the bits. It’s made up of our interactions and touchpoints, but also our  expecta... Read more

1 Jun 2023

40mins

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Ep. 20 – Science-backed principles for human-centric experience design – part 1 w/ Dana Rock

Ep. 20 – Science-backed principles for human-centric experience design – part 1 w/ Dana Rock

In this episode, we hear from Dana Rock, Director of Experience at Pickle Jar Communications.  Our experience is the sum... Read more

16 May 2023

34mins

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Ep. 19 – AI, ontologies, and componentized content – Yanko Ivanov

Ep. 19 – AI, ontologies, and componentized content – Yanko Ivanov

In this episode, we hear from Yanko Ivanov, Enterprise Solution Architect at Enterprise Knowledge.  He and Noz Urbina de... Read more

2 May 2023

49mins

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Ep. 18 – The State of the Content Strategy – Kristina Halvorson

Ep. 18 – The State of the Content Strategy – Kristina Halvorson

In this episode, we hear from Kristina Holvorson, CEO, Brain Traffic. Producer, Confab and Button, and Content Strategis... Read more

20 Apr 2023

39mins

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Ep. 17 – IKEA, and their human-centric approach to the Metaverse – part 2 - Timi Stoop-Alcala

Ep. 17 – IKEA, and their human-centric approach to the Metaverse – part 2 - Timi Stoop-Alcala

In this episode, we hear from Timi Stoop-Alcala, the Principal Content Strategist at IKEA.  She and Noz Urbina discuss w... Read more

10 Feb 2023

32mins

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