Peter Isaacs

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be using them next? How can we document dynamic conversational designs (when LLMs can allow conversations to go off-rails)?Ben asked him these questions and more…0:00:00Start0:02:44About Peter0:05:44What's your favourite bot?0:06:57What Aussie lingo should bots know?0:09:36Pick 3 words to describe your career so far?0:12:03Do you draw on your former jobs for inspiration?0:14:06What's it like being the first Conversation Design Advocate at VoiceFlow?0:18:12What's the best way to incorporate VoiceFlow into a workflow?0:21:24Are you seeing more interest in conversation design now?0:23:18Where do you see LLMs being used now?0:28:52Could conversation designers become an organisation's knowledge experts?0:31:15We're all making our first steps with LLMs0:33:43It's easy to fall under the spell of an LLM and think it knows everything0:35:36Has conversation design changed forever now?0:37:08Are we over-excited or being too timid?0:40:08Now we can design conversations that are far more dynamic0:41:54Are there best practices for documenting designs with LLMs?0:44:10How does Peter use an LLM to help write the prompt?0:46:42Have you found ways to avoid 'hallucinations'?0:49:56How would a conversational system work without an NLU?0:53:32Are we about to see a new use case for LLMs?0:57:55How will this affect the work of conversation designers in the next 15 years?1:03:12Why's there not been more shocking news about misuse of LLMs?1:05:39We need to constantly monitor where this tech is going1:06:52Outro Hosted on Acast. See acast.com/privacy for more information.

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be using them next? How can we document dynamic conversational designs (when LLMs can allow conversations to go off-rails)?Ben asked him these questions and more…0:00:00Start0:02:44About Peter0:05:44What's your favourite bot?0:06:57What Aussie lingo should bots know?0:09:36Pick 3 words to describe your career so far?0:12:03Do you draw on your former jobs for inspiration?0:14:06What's it like being the first Conversation Design Advocate at VoiceFlow?0:18:12What's the best way to incorporate VoiceFlow into a workflow?0:21:24Are you seeing more interest in conversation design now?0:23:18Where do you see LLMs being used now?0:28:52Could conversation designers become an organisation's knowledge experts?0:31:15We're all making our first steps with LLMs0:33:43It's easy to fall under the spell of an LLM and think it knows everything0:35:36Has conversation design changed forever now?0:37:08Are we over-excited or being too timid?0:40:08Now we can design conversations that are far more dynamic0:41:54Are there best practices for documenting designs with LLMs?0:44:10How does Peter use an LLM to help write the prompt?0:46:42Have you found ways to avoid 'hallucinations'?0:49:56How would a conversational system work without an NLU?0:53:32Are we about to see a new use case for LLMs?0:57:55How will this affect the work of conversation designers in the next 15 years?1:03:12Why's there not been more shocking news about misuse of LLMs?1:05:39We need to constantly monitor where this tech is going1:06:52Outro Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs!

Ahmed Bouzid

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)Check out https://witlingo.com/Ahmeds book - Elements of voice first style https://www.amazon.co.uk/Elements-Voice-First-Style-Practical/dp/1098119592 Hosted on Acast. See acast.com/privacy for more information.

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbjNxQXhmR2lfZE9OY2FWVklYV2NCd2RxajNFUXxBQ3Jtc0ttVV9LTW50TkpvR2RUOWRRdTlaaWpZS0dNcUl1cmN0RWVzV0ZpcXZvdW81RjNoT0tTcWJLZ2JOQXNDMHU0YTk5LWpleWtDVGoyTTR5OVU3Zzg3SkxuQ2s0dVltaEpCNGhMZ3F0VmFwcW1aVUNRZW9MTQ&amp;q=https%3A%2F%2Fwww.tidio.com%2Fpartners%2Fvux%2F&amp;v=nJZ2LxzZ5_E" rel="noopener noreferrer nofollow" target="_blank">https://www.tidio.com/partners/vux/</a>)Check out <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbDlFSTh2eGJpYXNDR1lfekJjdTdfMGFRTEhjd3xBQ3Jtc0ttQm5JanlYVnN6dTh2WndkS0d0U1V0bFUyNEhyR3FtaDJFYW9Fcl9BV1dvckstbHk2dzhRekcxYXVLS2tyTE10VUQ2SGJGdWlTSGhhS3ItVG5sSUtmOGpmN0N1NVdvTjV6YjRoOEZNbWdzeFJldUI0MA&amp;q=https%3A%2F%2Fwitlingo.com%2F&amp;v=nJZ2LxzZ5_E" rel="noopener noreferrer nofollow" target="_blank">https://witlingo.com/</a>Ahmeds book - Elements of voice first style <a href="https://www.amazon.co.uk/Elements-Voice-First-Style-Practical/dp/1098119592" rel="noopener noreferrer nofollow" target="_blank">https://www.amazon.co.uk/Elements-Voice-First-Style-Practical/dp/1098119592</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Large language models and finding value with Witlingo's Ahmed Bouzid

Andrei Papancea

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)Visit https://nlx.ai/Buy tickets now for our Unparsed event, get 50% off early bird tickets by using the promo code VUXWORLD or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbDFJdkhRNVdyS3hLaERyaDlpRVJXT21Zam5RZ3xBQ3Jtc0trTjFsek83TWI3T2pJcFhSdGdBNXNELVR4RFBtRm8wbGVLMVdGQ1ZVd05wSEFENmIyZXY0YlZVaUhqWWZrMGxsOUZYZ3ctV0FnLUEtdEFvTUxDQ190Smp0MXd1SlF0WlM2WXdVV0psMThwZHpZQjFSOA&amp;q=https%3A%2F%2Fwww.tidio.com%2Fpartners%2Fvux%2F&amp;v=UHhCK5Azx0E" rel="noopener noreferrer nofollow" target="_blank">https://www.tidio.com/partners/vux/</a>)Visit <a href="https://nlx.ai/" rel="noopener noreferrer nofollow" target="_blank">https://nlx.ai/</a>Buy tickets now for our Unparsed event, get 50% off early bird tickets by using the promo code VUXWORLD or visit the Unparsed website and proceed to the checkout <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqblAxYURzMnhwU1pQNkNELTk0VzhpZzlXTlFJd3xBQ3Jtc0tuaDFZYm5SelJXOWhsZGQwRXFHZlN1WG5xcDVsTzFkdzlMWE9kdy1aTnJsTVVqSjZqMHdYTFZPXzdfcHZIUlUzSWY1WGFDMk51Z3hobWNoVVRxMng5NWJ2Q3F4QVBwOXZyWUozN2JHYTdCb2U1V2RQOA&amp;q=https%3A%2F%2Funparsedconf.com%2F&amp;v=UHhCK5Azx0E" rel="noopener noreferrer nofollow" target="_blank">https://unparsedconf.com/</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

The enterprise practicality of ChatGPT and LLMs with Andrei Papancea

Richard Moore

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/) Hosted on Acast. See acast.com/privacy for more information.

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbUV5WlBFN1Q3WFJvV1BDWHhzTTdYbEVTZ1dpd3xBQ3Jtc0trcGJSMXR4Qy1fYkR0WEtpempLTG1HUHlsb3Q2R3N3NGhDZnJ4bXZvQzNNOXRXczZvaTZRaUNuVU9ma2tsSWRqb2ZQNloyQ0xtR1J0cGFiQXdtQzVjbElYY2I1ZWZ6dVFSeDRyR1dGNHJUMzRQc1lXbw&amp;q=https%3A%2F%2Fwww.tidio.com%2Fpartners%2Fvux%2F&amp;v=dUVR36FOVDw" rel="noopener noreferrer nofollow" target="_blank">https://www.tidio.com/partners/vux/</a>) Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

A chatbot that helps children move more, with Richard Moore

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

VOICE of AI 23 and what's new with AI?

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.There’s no sound design on my voice though - I just had a regular winter cold!Have a listen!01:58 Is it ok if I interview you?02:19 Have you heard of VUX World?04:15 Conversations2 is not a CXD company!06:14 What should i call you?06:41 Please introduce yourself?08:18 Can you provide short answers?08:29 What's the best thing you've been asked?09:51 What was the most significant tech event in the past 3 years?10:36 Why did you focus on ai?11:46 Open AI has motivations and interests!14:19 Was your response generated now or was it pre-prepared?15:57 What's the difference between a machine and a human conversation?20:06 You can now give longer answers20:39 Do you realise your famous?22:44 What are those specific tasks you perform?23:56 What's the best way to use ChatGPT?28:00 How should we structure prompts?35:28 How can we use ChatGPT in convo ai?39:28 Is it safe to use ChatGPT for medical advice?41:26 You're contradictory!44:51 Specify what you mean by a 'non-medical professional'50:31 How should people act on your advice? Hosted on Acast. See acast.com/privacy for more information.

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.There’s no sound design on my voice though - I just had a regular winter cold!Have a listen!01:58 Is it ok if I interview you?02:19 Have you heard of VUX World?04:15 Conversations2 is not a CXD company!06:14 What should i call you?06:41 Please introduce yourself?08:18 Can you provide short answers?08:29 What's the best thing you've been asked?09:51 What was the most significant tech event in the past 3 years?10:36 Why did you focus on ai?11:46 Open AI has motivations and interests!14:19 Was your response generated now or was it pre-prepared?15:57 What's the difference between a machine and a human conversation?20:06 You can now give longer answers20:39 Do you realise your famous?22:44 What are those specific tasks you perform?23:56 What's the best way to use ChatGPT?28:00 How should we structure prompts?35:28 How can we use ChatGPT in convo ai?39:28 Is it safe to use ChatGPT for medical advice?41:26 You're contradictory!44:51 Specify what you mean by a 'non-medical professional'50:31 How should people act on your advice? Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Conversations2 - ChatGPT Interview

Sylvain Perron

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact. Hosted on Acast. See acast.com/privacy for more information.

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Tone of voice AI and its impact on customer experience

Gopi Polavarapu

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience that meets the needs of their customers.Join Gopi Polavarapu, Sr. VP at Kore AI  as he shares insights into leveraging AI solutions, such as ChatGPT, to create immersive, personalized customer journeys from online to brick and mortar, customer experience to employee experience. Hosted on Acast. See acast.com/privacy for more information.

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience that meets the needs of their customers.Join Gopi Polavarapu, Sr. VP at Kore AI as he shares insights into leveraging AI solutions, such as ChatGPT, to create immersive, personalized customer journeys from online to brick and mortar, customer experience to employee experience. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai

Andrew Muir

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00    Start00:24    Tell me about yourself?02:38    What's your favourite bot?03:26    What are your biggest concerns about ChatGPT?05:58    What journalistic skills do you use in conversation design?08:42    Why do you choose to use voice talent at PolyAI?13:10    So voice talent eases users into the experience?13:52    Where would you choose to use synthetic voices?15:56    Are you using voice talents and cloned voices?17:03    Please tell me about your relationship with the voice talents?19:14    Do you give the voice talent freedom to create their work?19:50    Do voice talents push back against being used in AI projects?21:36    Voice talents could get left behind by synthetic voices22:46    Are voice talents proactively cloning their voices?23:21    How do you approach updates to avoid spiralling costs?26:24    Do you adjust the design based on a voice actor's performance?30:40    Is a synthetic assistant with an empathetic voice a design sweet-spot?31:51    Do you think there's scope for non-human character design?36:38    The way words are said matters38:56    The user observes everything about the bot41:16    How do you approach voice localisation at PolyAI?45:44    Personas are received differently in different locales46:43    You have to know the culture intimately to localise48:47    We have to expect we will keep updating our work50:35    Where can people find out more about you? Hosted on Acast. See acast.com/privacy for more information.

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00    Start00:24    Tell me about yourself?02:38    What's your favourite bot?03:26    What are your biggest concerns about ChatGPT?05:58    What journalistic skills do you use in conversation design?08:42    Why do you choose to use voice talent at PolyAI?13:10    So voice talent eases users into the experience?13:52    Where would you choose to use synthetic voices?15:56    Are you using voice talents and cloned voices?17:03    Please tell me about your relationship with the voice talents?19:14    Do you give the voice talent freedom to create their work?19:50    Do voice talents push back against being used in AI projects?21:36    Voice talents could get left behind by synthetic voices22:46    Are voice talents proactively cloning their voices?23:21    How do you approach updates to avoid spiralling costs?26:24    Do you adjust the design based on a voice actor's performance?30:40    Is a synthetic assistant with an empathetic voice a design sweet-spot?31:51    Do you think there's scope for non-human character design?36:38    The way words are said matters38:56    The user observes everything about the bot41:16    How do you approach voice localisation at PolyAI?45:44    Personas are received differently in different locales46:43    You have to know the culture intimately to localise48:47    We have to expect we will keep updating our work50:35    Where can people find out more about you? Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Conversations Squared #9 Andrew Muir

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing Hosted on Acast. See acast.com/privacy for more information.

Kane picks top industry experts and discusses the details around developing good voice apps. I pick up something every episode!

Deep dive into the world of voice app dev

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. <blockquote>“One of the most consistently insightful and deeply respected podcasts in the industry”</blockquote>Bradley Metrock, Score Publishing Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

VUX World

Catherine Breslin

What is speech recognition and how does it work?Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals containing speech, analysis it and converts it into text so that it can be read and understood by humans and machines. It's the technology that makes voice assistants like Amazon Alexa able to understand what a user says.There's obviously a whole lot more to it that than, though. So, in today's episode, we're speaking to one of the most knowledgable and experienced speech recognition minds the world has to offer, Catherine Breslin, about just exactly what's going on under the hood of automatic speech recognition technology and how it actually works.Catherine Breslin studied speech recognition at Cambridge, before working on speech recognition systems at Toshiba and eventually on the Amazon Alexa speech recognition team where she met the Godfather of Alexa, Jeff Adams. Catherine then joined Jeff at Cobalt Speech where she currently creates bespoke speech recognition systems and voice assistants for organisations.In this episode, you'll learn how one of the fundamental voice technologies works, from beginning to end. This will give you a rounded understanding of automatic speech recognition technology so that, when you're working on voice applications and conversational interfaces, you'll at least know how it's working and then be able to vet speech recognition systems appropriately.Presented by SparksSparks is a new podcast player app that lets you learn and retain knowledge while you listen.The Sparks team are looking for people just like you: podcast listeners who're also innovative early adopters of new tech, to try the beta app and provide feedback.Try it now at sparksapp.io/vux Hosted on Acast. See acast.com/privacy for more information.

<h2>What is speech recognition and how does it work?</h2>Automatics speech recognition (also known as ASR) is a suite of technology that takes audio signals containing speech, analysis it and converts it into text so that it can be read and understood by humans and machines. It's the technology that makes voice assistants like Amazon Alexa able to understand what a user says.There's obviously a whole lot more to it that than, though. So, in today's episode, we're speaking to one of the most knowledgable and experienced speech recognition minds the world has to offer, Catherine Breslin, about just exactly what's going on under the hood of automatic speech recognition technology and how it actually works.Catherine Breslin studied speech recognition at Cambridge, before working on speech recognition systems at Toshiba and eventually on the Amazon Alexa speech recognition team where she met the <a href="https://vux.world/alexa-origin-story/" rel="noopener noreferrer nofollow" target="_blank">Godfather of Alexa, Jeff Adams.</a> Catherine then joined Jeff at Cobalt Speech where she currently creates bespoke speech recognition systems and voice assistants for organisations.In this episode, you'll learn how one of the fundamental voice technologies works, from beginning to end. This will give you a rounded understanding of automatic speech recognition technology so that, when you're working on voice applications and conversational interfaces, you'll at least know how it's working and then be able to vet speech recognition systems appropriately. <h2>Presented by Sparks</h2>Sparks is a new podcast player app that lets you learn and retain knowledge while you listen.The Sparks team are looking for people just like you: podcast listeners who're also innovative early adopters of new tech, to try the beta app and provide feedback.Try it now at <a href="http://sparksapp.io/vux" rel="noopener noreferrer nofollow" target="_blank">sparksapp.io/vux</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

What is automatic speech recognition and how does it work? With Catherine Breslin

Chris Geison

For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about the ins and outs of UX research for voice.As Principle UX Researcher at AnswerLab, Chris and his colleagues work with Fortune 100 companies like Google, Amazon and Facebook, specialising in helping them learn how people use technology so that they can design the right product for the right use case.Chris joins us today to share some of the research that AnswerLab have conducted on user behaviour and voice, as well as talk us through the different types of UX research he uses, what each type is good for and how you can conduct user research for voice yourself.This episode builds on concepts we've discussed previously with Ben Sauer (voice first product strategy), Konstantin Samoylov and Adam Banks (voice first user research), and Sam Howard (voice first user testing).Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksFollow Chris on TwitterConnect with Chris on LinkedInFollow AnswerLab on TwitterVisit the AnswerLab websiteThe state of smart speakers (research by AnswerLab)AnswerLab insightsJust enough research by Erika HallInterviewing users by Steve Portigal Hosted on Acast. See acast.com/privacy for more information.

For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about the ins and outs of UX research for voice.As Principle UX Researcher at AnswerLab, Chris and his colleagues work with Fortune 100 companies like Google, Amazon and Facebook, specialising in helping them learn how people use technology so that they can design the right product for the right use case.Chris joins us today to share some of the research that AnswerLab have conducted on user behaviour and voice, as well as talk us through the different types of UX research he uses, what each type is good for and how you can conduct user research for voice yourself.This episode builds on concepts we've discussed previously with <a href="https://vux.world/voice-product-strategy/" rel="nofollow" target="_blank">Ben Sauer (voice first product strategy)</a>, <a href="https://vux.world/voice-first-user-research/" rel="nofollow" target="_blank">Konstantin Samoylov and Adam Banks (voice first user research)</a>, and <a href="https://vux.world/voice-first-user-testing/" rel="nofollow" target="_blank">Sam Howard (voice first user testing)</a>. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>Links</h3><a href="https://twitter.com/chrisgeison" rel="nofollow" target="_blank">Follow Chris on Twitter</a><a href="https://www.linkedin.com/in/christophergeison/" rel="nofollow" target="_blank">Connect with Chris on LinkedIn</a><a href="https://twitter.com/answerlab?lang=en" rel="nofollow" target="_blank">Follow AnswerLab on Twitter</a><a href="http://www.answerlab.com/" rel="nofollow" target="_blank">Visit the AnswerLab website</a><a href="http://www.answerlab.com/insights/updated-smart-speaker-research" rel="nofollow" target="_blank">The state of smart speakers (research by AnswerLab)</a><a href="http://www.answerlab.com/insights" rel="nofollow" target="_blank">AnswerLab insights</a><a href="https://abookapart.com/products/just-enough-research" rel="nofollow" target="_blank">Just enough research by Erika Hall</a><a href="https://www.amazon.co.uk/Interviewing-Users-Uncover-Compelling-Insights-ebook/dp/B00CEKR872" rel="nofollow" target="_blank">Interviewing users by Steve Portigal</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

All about voice UX research with Chris Geison

Bob Stolzberg

Today, we’re following the story of the inspirational Bob Stolzberg of VoiceXP, and giving you some deep insights into how you can turn Alexa for Business into a business.In this episode, Dustin and I are getting into the detail of how VoiceXP came to be, how Bob almost made $14,500 profit from his first Alexa Skill, why voice is such a big opportunity and how he turned Alexa for Business into a business.We’re also discussing the features that come with Amazon Alexa for Business and some example use cases taken from Bob’s experience, as well as plenty of other areas such as:Selling to corporate clientsThe difference between a skill builder and a businessThe risk of using amazon alexa in businessSecurity concerns and DR complianceThe risks that corporate clients face and mitigationsThe importance of being a Amazon partnerPrivate vs public skillsLocking down devicesUse cases and future use casesReporting and analyticsAgnostic roadmapsThe hard work required to start a startupOur GuestAfter spending 20 years working in the enterprise IT field, Bob Stolzberg founded VoiceXP, the voice first company that helps businesses create efficiencies and increase productivity through voice. Bob and his team work with enterprise clients and SMEs to implement Alexa for Business within organisations. From designing and building specific skills for clients, to the full implementation of the devices and platform.Bob’s experience of the enterprise IT environment gives him a unique understanding of the corporate IT world, the kind of people that make purchasing decisions and the kind of risks or concerns IT professionals will perceive with new technology platforms such as this. He’s managed to overcome those concerns, mitigate those risks and build a thriving business that’s just joined one of the top startup accelerators in the US, Capital Innovators.Bob’s an immensely engaging and passionate guy, and offers some amazing guidance and pointers for anyone looking to turn voice into a business. This is a truly inspirational listen.LinksVisit the VoiceXP websiteFollow Bob on TwitterListen to the VoiceFirst.FM podcast featuring BobCheck out Dustin's book: Voice applications for Alexa and Google Assistant Where to listeniTunes/Apple podcastsSpotifyStitcherTuneIniHeartRadioPippaAny other podcast player you use or ask Any Pod to play V.U.X. World on Alexa Hosted on Acast. See acast.com/privacy for more information.

Today, we’re following the story of the inspirational Bob Stolzberg of VoiceXP, and giving you some deep insights into how you can turn Alexa for Business into a business.In this episode, Dustin and I are getting into the detail of how VoiceXP came to be, how Bob almost made $14,500 profit from his first Alexa Skill, why voice is such a big opportunity and how he turned Alexa for Business into a business.We’re also discussing the features that come with Amazon Alexa for Business and some example use cases taken from Bob’s experience, as well as plenty of other areas such as: <ul><li>Selling to corporate clients</li><li>The difference between a skill builder and a business</li><li>The risk of using amazon alexa in business</li><li>Security concerns and DR compliance</li><li>The risks that corporate clients face and mitigations</li><li>The importance of being a Amazon partner</li><li>Private vs public skills</li><li>Locking down devices</li><li>Use cases and future use cases</li><li>Reporting and analytics</li><li>Agnostic roadmaps</li><li>The hard work required to start a startup</li></ul><h2> </h2><h2>Our Guest</h2>After spending 20 years working in the enterprise IT field, Bob Stolzberg founded <a href="https://www.voicexp.com/" rel="nofollow" target="_blank">VoiceXP</a>, the voice first company that helps businesses create efficiencies and increase productivity through voice. Bob and his team work with enterprise clients and SMEs to implement Alexa for Business within organisations. From designing and building specific skills for clients, to the full implementation of the devices and platform.Bob’s experience of the enterprise IT environment gives him a unique understanding of the corporate IT world, the kind of people that make purchasing decisions and the kind of risks or concerns IT professionals will perceive with new technology platforms such as this. He’s managed to overcome those concerns, mitigate those risks and build a thriving business that’s just joined one of the top startup accelerators in the US, <a href="https://www.capitalinnovators.com/" rel="nofollow" target="_blank">Capital Innovators</a>.Bob’s an immensely engaging and passionate guy, and offers some amazing guidance and pointers for anyone looking to turn voice into a business. This is a truly inspirational listen. <h3>Links</h3><ul><li>Visit the <a href="https://www.voicexp.com/" rel="nofollow" target="_blank">VoiceXP website</a></li><li>Follow <a href="https://twitter.com/BobStolzberg" rel="nofollow" target="_blank">Bob on Twitter</a></li><li>Listen to the <a href="https://www.thisweekinvoice.com/s2e9-march-22-2018" rel="nofollow" target="_blank">VoiceFirst.FM podcast featuring Bob</a></li><li>Check out Dustin's book: <a href="https://www.manning.com/books/voice-applications-for-alexa-and-google-assistant" rel="nofollow" target="_blank">Voice applications for Alexa and Google Assistant</a></li></ul> <h3>Where to listen</h3><ul><li><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">iTunes/Apple podcasts</a></li><li><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a></li><li><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a></li><li><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a></li><li><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a></li><li><a href="https://shows.pippa.io/vux-world" rel="nofollow" target="_blank">Pippa</a></li><li>Any other podcast player you use or ask Any Pod to play V.U.X. World on Alexa</li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Turning Alexa for Business into a business with Bob Stolzberg

John Campbell

Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioVoice SEOVoice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of voice searchall year. But, little has been documented on how to actually do anything about it. Until now.John Campbell is the Head of SEO at Roast, London, and has more recently become the founder and MD of a new voice agency, Rabbit and Pork.John's experience in the SEO field is serving him ideally in breaking into the voice assistant space. Through using traditional SEO tools and techniques, John has been experimenting with ways in which brands can be found on voice assistants, and he joins us this week to share what he's learned recently.It'll blow your mind.In this episodeIn this episode, you'll learn some practical tips on what you can do to have your content found on Google Assistant. Using the latest research, data and insights, John takes us through some of the work he's been doing recently and shares the results he's been achieving.Amongst other things, we discuss:Implicit invocationsWhat they are and how they're usedThe benefits of being the implicitly inovocated action, including gaining search volume data and keeping people engagedHow past advice on the web is a little out datedDeveloping a strategy for your own business/skillHow to set up implicit invocations on Google Assistant and Amazon AlexaWhat results can you expect?What the future could hold with implicit invocation rankingHow to find key phrases that people might be voice searchingWe discuss Roast's studies of 10,000 key phrases and discuss the trends in how Google Assistant serves results, including starting to rank actions in search results and serve them as a higher priority that featured snippets. The graph below, for example, shows how, prior to an action existing, Google Assistant wasn't serving a search result at all. Once the action was launched, Google Assistant started sending people to the action, rather than serving nothing.We discuss how you can spot these opportunities and create an action where there isn't currently a Google Assistant search result.Explicit invocationsWhat it is and how it's usedHow you can promote your action or skill, including how to target specific Alexa or Google Assistant owners in online adsHow to measure the success of promotional activityWe also discuss the future of voice SEO and where it's all heading, including skill-to-skill connections and much, much more.LinksVisit the Roast websiteRabbit and Pork website (coming soon)Follow Rabbit and Pork on TwitterFollow John Campbell on Twitter Follow Roast on TwitterCheck out the latest Voice SEO report from Roast Hosted on Acast. See acast.com/privacy for more information.

Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h2>Voice SEO</h2>Voice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of <a href="https://vux.world/voice-search/" rel="nofollow" target="_blank">voice search</a>all year. But, little has been documented on how to actually do anything about it. Until now.John Campbell is the Head of SEO at Roast, London, and has more recently become the founder and MD of a new voice agency, Rabbit and Pork.John's experience in the SEO field is serving him ideally in breaking into the voice assistant space. Through using traditional SEO tools and techniques, John has been experimenting with ways in which brands can be found on voice assistants, and he joins us this week to share what he's learned recently.It'll blow your mind. <h3>In this episode</h3>In this episode, you'll learn some practical tips on what you can do to have your content found on Google Assistant. Using the latest research, data and insights, John takes us through some of the work he's been doing recently and shares the results he's been achieving.Amongst other things, we discuss: <h4>Implicit invocations</h4><ul><li>What they are and how they're used</li><li>The benefits of being the implicitly inovocated action, including gaining search volume data and keeping people engaged</li><li>How past advice on the web is a little out dated</li><li>Developing a strategy for your own business/skill</li><li>How to set up implicit invocations on Google Assistant and Amazon Alexa</li><li>What results can you expect?</li><li>What the future could hold with implicit invocation ranking</li><li>How to find key phrases that people might be voice searching</li></ul>We discuss Roast's studies of 10,000 key phrases and discuss the trends in how Google Assistant serves results, including starting to rank actions in search results and serve them as a higher priority that featured snippets. The graph below, for example, shows how, prior to an action existing, Google Assistant wasn't serving a search result at all. Once the action was launched, Google Assistant started sending people to the action, rather than serving nothing.We discuss how you can spot these opportunities and create an action where there isn't currently a Google Assistant search result. <h4>Explicit invocations</h4><ul><li>What it is and how it's used</li><li>How you can promote your action or skill, including how to target specific Alexa or Google Assistant owners in online ads</li><li>How to measure the success of promotional activity</li></ul>We also discuss the future of voice SEO and where it's all heading, including skill-to-skill connections and much, much more. <h3>Links</h3><a href="http://weareroast.com/" rel="nofollow" target="_blank">Visit the Roast website</a><a href="https://wearerabbitandpork.com/" rel="nofollow" target="_blank">Rabbit and Pork website (coming soon)</a><a href="https://twitter.com/rabbit_andpork" rel="nofollow" target="_blank">Follow Rabbit and Pork on Twitter</a><a href="https://twitter.com/johnpcampbell" rel="nofollow" target="_blank">Follow John Campbell on Twitter </a><a href="https://twitter.com/weareroast" rel="nofollow" target="_blank">Follow Roast on Twitter</a>Check out the <a href="http://weareroast.com/whitepapers/voice-search-vertical-report-q3-2018" rel="nofollow" target="_blank">latest Voice SEO report from Roast</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

The latest in voice SEO and discoverability with John Campbell

Bree Glaeser

Brooke Hawkins

Diving deep into the usage of smart speakers in-store, finding out how a voice assistant is helping with product selection and driving sales, with The Mars Agency's Bree Glaeser and Brooke Hawkins.If you've had your ear to the ground, you might have come across this example of how voice is being used to help people shop for whisky in-store. It's called SmartAisle. It's an interactive voice assistant that takes away the paradox of choice by guiding users through a conversation to find the right whiskey for them.It's a sterling example of how voice could and should be applied in-store and is proving to increase sasles.Today, we're speaking to the team that designed it to find out about:The opportunities of voice in-storeHow it's driving salesDesign considerations for designing in-store voice assistantsTechnical challengesThe future of voice shoppingEarn monthly recurring revenue from your skills/actionsIf you build skills/actions for clients, then you can earn money from them each month through Speebly.Speebly let's your client's skill/action be accessed and interacted with via your client's website.Sign up your client to Speebly and you'll get a share of the monthly subscription fee.Plus, if you've already built the skill/action, it'll take you 5 minutes to set up.Find out moreWhere to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioAbout Bree GlaeserBree is an innovation strategist, currently focused on helping brands prepare for a voice-first world. Bree leads the voice practice at The Mars Agency, and is a core member of the team responsible for dreaming up and bringing to life the first-of-its-kind voice assistant at brick and mortar retail, SmartAisle (SM).Bree got into the voice and conversational commerce space via a background in design thinking and innovation. She has acted as a coach/industry expert supporting the Berkeley Entrepreneurship Program and other innovation groups in the Bay Area, to help students and professionals identify insights and ideate consumer/user-driven solutions.About Brooke HawkinsBrooke started her career in voice designing interactive phone calls and voice assistants for healthcare. Since then, she’s helped co-write the Intro to VUI course at CareerFoundry, designed chatbots for Fortune 500 clients at Nuance, and now works with The Mars Agency designing voice shopping experiences for brands. When she’s not designing for brands, Brooke writes about the burgeoning field of voice ethics, and is always thinking about the new ways voice interfaces are changing our lives for better or worse.About The Mars AgencyThe Mars Agency is a global marketing practice, specializing in marketing to shoppers, consumers and retailers across the ever-expanding omnicommerce environment. Mars uniquely refers to this environment as the A-to-V Commerce space, which incorporates everything from Autonomous to Voice commerce.Mars, proud of its independence and growth-for-clients focus, operates internationally across the Americas, Europe and Asia through its network of 13 offices.LinksVisit The Mars Agency websiteConnect with Bree on LinkedInConnect with Brooke on LinkedInFollow Brooke on TwitterRead more about Smart Aisle from the Marketing Dive Hosted on Acast. See acast.com/privacy for more information.

Diving deep into the usage of smart speakers in-store, finding out how a voice assistant is helping with product selection and driving sales, with The Mars Agency's Bree Glaeser and Brooke Hawkins.If you've had your ear to the ground, you might have come across <a href="https://www.marketingdive.com/news/alexa-serves-up-in-store-whiskey-recommendations/516185/" rel="nofollow" target="_blank">this example</a> of how voice is being used to help people shop for whisky in-store. It's called SmartAisle. It's an interactive voice assistant that takes away the paradox of choice by guiding users through a conversation to find the right whiskey for them.It's a sterling example of how voice could and should be applied in-store and is proving to increase sasles.Today, we're speaking to the team that designed it to find out about:<ul><li>The opportunities of voice in-store</li><li>How it's driving sales</li><li>Design considerations for designing in-store voice assistants</li><li>Technical challenges</li><li>The future of voice shopping</li></ul><h4>Earn monthly recurring revenue from your skills/actions</h4>If you build skills/actions for clients, then you can earn money from them each month through Speebly.Speebly let's your client's skill/action be accessed and interacted with via your client's website.Sign up your client to Speebly and you'll get a share of the monthly subscription fee.Plus, if you've already built the skill/action, it'll take you 5 minutes to set up.<a href="https://speebly.com/vux/" rel="nofollow" target="_blank">Find out more</a> <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>About Bree Glaeser</h3>Bree is an innovation strategist, currently focused on helping brands prepare for a voice-first world. Bree leads the voice practice at The Mars Agency, and is a core member of the team responsible for dreaming up and bringing to life the first-of-its-kind voice assistant at brick and mortar retail, SmartAisle (SM).Bree got into the voice and conversational commerce space via a background in design thinking and innovation. She has acted as a coach/industry expert supporting the Berkeley Entrepreneurship Program and other innovation groups in the Bay Area, to help students and professionals identify insights and ideate consumer/user-driven solutions. <h3>About Brooke Hawkins</h3>Brooke started her career in voice designing interactive phone calls and voice assistants for healthcare. Since then, she’s helped co-write the Intro to VUI course at CareerFoundry, designed chatbots for Fortune 500 clients at Nuance, and now works with The Mars Agency designing voice shopping experiences for brands. When she’s not designing for brands, Brooke writes about the burgeoning field of voice ethics, and is always thinking about the new ways voice interfaces are changing our lives for better or worse. <h3>About The Mars Agency</h3>The Mars Agency is a global marketing practice, specializing in marketing to shoppers, consumers and retailers across the ever-expanding omnicommerce environment. Mars uniquely refers to this environment as the A-to-V Commerce space, which incorporates everything from Autonomous to Voice commerce.Mars, proud of its independence and growth-for-clients focus, operates internationally across the Americas, Europe and Asia through its network of 13 offices. <h2>Links</h2>Visit <a href="http://www.themarsagency.com/" rel="nofollow" target="_blank">The Mars Agency website</a><a href="https://www.linkedin.com/in/breeglaeser/" rel="nofollow" target="_blank">Connect with Bree on LinkedIn</a><a href="https://www.linkedin.com/in/brookebhawkins/" rel="nofollow" target="_blank">Connect with Brooke on LinkedIn</a><a href="https://twitter.com/brookebhawkins" rel="nofollow" target="_blank">Follow Brooke on Twitter</a><a href="https://www.marketingdive.com/news/alexa-serves-up-in-store-whiskey-recommendations/516185/" rel="nofollow" target="_blank">Read more about Smart Aisle from the Marketing Dive</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Smart speakers increase in-store sales with Bree Glaeser and Brooke Hawkins

Nico Acosta

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies.Presented byIf you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out BotMock. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.Check it out for freeIn this episodeWe chat to Nico Acosta about how he's observing companies approach their conversational strategy using Twilio's Autopilot platform. This builds on the episode with Elaine Lee where we spoke about Autopilot from a design perspective. This time, we're zooming out and looking at how Autopilot can fuel your whole conversational strategy across all channels.Nico has a fresh perspective on technology architecture, building on conversations we've had with Matt Hartman and Charlie Cadbury and providing detail on how to actually build once and deploy across all conversational channels, including voice assistants, chat bots and phone lines.We discuss some of the parallels and similarities between IVR design and development compared to voice assistant creation, and how the IVR, voice assistant and chatbot industries are converging.Nico also shares some insights into the kind of use cases that are working well, including a chat bot that automatically generates a website for a small business based on a short conversation. Nico also shares his dream application of Twilio Autopilot, which is all about obliterating being put 'on hold' when calling a company.LinksFollow Nico on TwitterCheck out AutopilotBecome an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com. Hosted on Acast. See acast.com/privacy for more information.

This week, Dustin and Kane chat with Nico Acosta, Director of Product and Engineering at Twilio, about how companies are approaching multi-channel conversational strategies. <h3>Presented by</h3><a href="https://botmock.com/vuxworld/" rel="nofollow" target="_blank"></a>If you're using things like Lucid Charts and Microsoft Visio to design your conversational experiences in, you should check out <a href="https://botmock.com/vuxworld" rel="nofollow" target="_blank">BotMock</a>. Those tools are business process mapping tools, are limited and will disrupt your rapid prototyping capability. <a href="https://botmock.com/vuxworld" rel="nofollow" target="_blank">BotMock</a> is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.<a href="https://botmock.com/vuxworld" rel="nofollow" target="_blank">Check it out for free</a> <h2>In this episode</h2>We chat to Nico Acosta about how he's observing companies approach their conversational strategy using Twilio's Autopilot platform. This builds on the episode with Elaine Lee where we spoke about Autopilot from a design perspective. This time, we're zooming out and looking at how Autopilot can fuel your whole conversational strategy across all channels.Nico has a fresh perspective on technology architecture, building on conversations we've had with Matt Hartman and Charlie Cadbury and providing detail on how to actually build once and deploy across all conversational channels, including voice assistants, chat bots and phone lines.We discuss some of the parallels and similarities between IVR design and development compared to voice assistant creation, and how the IVR, voice assistant and chatbot industries are converging.Nico also shares some insights into the kind of use cases that are working well, including a chat bot that automatically generates a website for a small business based on a short conversation. Nico also shares his dream application of Twilio Autopilot, which is all about obliterating being put 'on hold' when calling a company. <h3>Links</h3><a href="https://twitter.com/acossta?lang=en" rel="nofollow" target="_blank">Follow Nico on Twitter</a><a href="https://www.twilio.com/autopilot" rel="nofollow" target="_blank">Check out Autopilot</a> <h2>Become an expert conversation designer</h2><a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank"></a>The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at <a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank">conversationalacademy.com</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Multi-channel conversational strategies with Nico Acosta

Deborah Harrison

Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.In this talk, we chat to Deborah about the importance of personality and persona in conversational experiences, and the critical responsibility of ethical design.LinksFollow Deborah on Twitter Hosted on Acast. See acast.com/privacy for more information.

Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally.In this talk, we chat to Deborah about the importance of personality and persona in conversational experiences, and the critical responsibility of ethical design. <h3>Links</h3><a href="https://twitter.com/deborah_who" rel="noopener noreferrer nofollow" target="_blank">Follow Deborah on Twitter</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Ethical design with Microsoft's Deborah Harrison

Dave Isbitski

We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading.Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com.In this episodeDave Isbitski is the Chief Evangelist at Amazon Alexa and spends his days touring the world speaking and educating brands on why they should be adopting a voice strategy and how they can do it.We chat to Dave about what he's observing at Chief Exec level within brands across different industries and how he's advising brands to approach voice. We also look at the bigger picture, where voice is heading and what brands can do today to put themselves in prime position tomorrow.This is a key episode for digital and innovation leaders and C-Suite execs as you'll hear first hand from Amazon on how you should be thinking about and approaching voice in your company. From visioning and scene setting to resourcing, planning and scaling. You'll also hear about the opportunities that are waiting for you once you start down this path.It's also an important episode for anyone working at agency level, as you'll see some of the techniques Dave uses to sell voice to big companies and understand where the technology and user behaviour is heading.We dive into details on:Voice in the enterpriseShort and long term roadmap planningThe similarities between voice now and mobile thenHow to get users to discover your skillsConversation designRelationship buildingThe future of voice and how to plan for itLots of you sent your questions in for us to ask Dave, which we do at the end and Dave shares plenty of tips for designers, developers, agencies and creators in this space.Thanks to everyone who sent their questions in, it was a great way to end the show.LinksDave's details: thedavedev.comDave Isbitski on TwitterVote and propose Alexa features: alexa.uservoice.comDave's podcast: alexadevchat.comRecent podcast appearancesHear Dave discuss the evolution of Alexa on VoicebotAbout Dave, his role and Alexa in Canada on Alexa in CanadaDave on what's changed in voice on Voice Summit Hosted on Acast. See acast.com/privacy for more information.

We're honoured to be joined by Amazon Alexa Chief Evangelist, Dave Isbitski, to discuss the conversations that he's having at C-Suite level about how brands should be approaching voice and where it's all heading. <h2>Become an expert conversation designer</h2><a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank"></a>The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at <a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank">conversationalacademy.com</a>. <h2>In this episode</h2>Dave Isbitski is the Chief Evangelist at Amazon Alexa and spends his days touring the world speaking and educating brands on why they should be adopting a voice strategy and how they can do it.We chat to Dave about what he's observing at Chief Exec level within brands across different industries and how he's advising brands to approach voice. We also look at the bigger picture, where voice is heading and what brands can do today to put themselves in prime position tomorrow.This is a key episode for digital and innovation leaders and C-Suite execs as you'll hear first hand from Amazon on how you should be thinking about and approaching voice in your company. From visioning and scene setting to resourcing, planning and scaling. You'll also hear about the opportunities that are waiting for you once you start down this path.It's also an important episode for anyone working at agency level, as you'll see some of the techniques Dave uses to sell voice to big companies and understand where the technology and user behaviour is heading.We dive into details on:<ul><li>Voice in the enterprise</li><li>Short and long term roadmap planning</li><li>The similarities between voice now and mobile then</li><li>How to get users to discover your skills</li><li>Conversation design</li><li>Relationship building</li><li>The future of voice and how to plan for it</li></ul>Lots of you sent your questions in for us to ask Dave, which we do at the end and Dave shares plenty of tips for designers, developers, agencies and creators in this space.Thanks to everyone who sent their questions in, it was a great way to end the show. <h3>Links</h3>Dave's details: <a href="http://thedavedev.com/" rel="nofollow" target="_blank">thedavedev.com</a><a href="https://www.twitter.com/thedavedev" rel="nofollow" target="_blank">Dave Isbitski on Twitter</a>Vote and propose Alexa features: <a href="https://alexa.uservoice.com/" rel="nofollow" target="_blank">alexa.uservoice.com</a>Dave's podcast: <a href="http://alexadevchat.com/" rel="nofollow" target="_blank">alexadevchat.com</a> <h4>Recent podcast appearances</h4>Hear Dave discuss the evolution of Alexa on <a href="https://voicebot.ai/2019/05/06/dave-isbitski-amazon-chief-evangelist-for-alexa-talks-voice-assistant-evolution-voicebot-podcast-ep-95/" rel="nofollow" target="_blank">Voicebot</a>About Dave, his role and Alexa in Canada on <a href="https://alexaincanada.ca/amazon-alexa-dave-isbitski/" rel="nofollow" target="_blank">Alexa in Canada</a>Dave on what's changed in voice on <a href="https://anchor.fm/insidevoice/episodes/Amazon-Alexas-Dave-Isbitski-e3pbvt" rel="nofollow" target="_blank">Voice Summit</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Voice strategy advice with Amazon Alexa Chief Evangelist, Dave Isbitski

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first industry blossoms as well as see how other industries evolved their own kind of language.For the full write up and all of the reference points and links, visit the show notes page: https://vux.world/voice-to-actionTo leave a comment or send us your questions to be answered on the podcast, visit https://vux.world/ask Hosted on Acast. See acast.com/privacy for more information.

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action. It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used. We also walk through some of the other terms that have been created as the voice first industry blossoms as well as see how other industries evolved their own kind of language.For the full write up and all of the reference points and links, visit the show notes page: <a href="https://www.youtube.com/redirect?q=https%3A%2F%2Fvux.world%2Fvoice-to-action&amp;v=pLmUmsOZaRM&amp;event=video_description&amp;redir_token=xDpfyR4Mjlf3NliwFX2w1o34VYd8MTU2ODk1NDk0MEAxNTY4ODY4NTQw" rel="nofollow" target="_blank">https://vux.world/voice-to-action</a>To leave a comment or send us your questions to be answered on the podcast, visit <a href="https://www.youtube.com/redirect?q=https%3A%2F%2Fvux.world%2Fask&amp;v=pLmUmsOZaRM&amp;event=video_description&amp;redir_token=xDpfyR4Mjlf3NliwFX2w1o34VYd8MTU2ODk1NDk0MEAxNTY4ODY4NTQw" rel="nofollow" target="_blank">https://vux.world/ask</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Introducing the VTA: Voice-to-Action

Guillaume Laporte

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.Winners will be announced on next week's show!In this episodeWe dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.We discuss the differences between customer care and customer support and the future of the two in a voice-first world.LinksMindsay websiteMindsay on LinkedINMindsay on TwitterEmail Guillaume Hosted on Acast. See acast.com/privacy for more information.

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support. <h2>Win free tickets to All About Voice 2019</h2><a href="https://www.allaboutvoice.io/" rel="nofollow" target="_blank">All About Voice</a> is Europe's biggest and best voice event, and the team at <a href="https://www.169labs.com/" rel="nofollow" target="_blank">169 Labs</a> are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using <a href="https://twitter.com/search?q=aav19" rel="nofollow" target="_blank">#AAV19</a> and tell us your favourite voice experience of 2019 so far.Winners will be announced on next week's show! <h3>In this episode</h3>We dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.We discuss the differences between customer care and customer support and the future of the two in a voice-first world. <h3>Links</h3><a href="https://www.mindsay.com/" rel="nofollow" target="_blank">Mindsay website</a><a href="https://www.linkedin.com/company/mindsayai/" rel="nofollow" target="_blank">Mindsay on LinkedIN</a><a href="https://twitter.com/Mindsay_ai" rel="nofollow" target="_blank">Mindsay on Twitter</a><a href="mailto:guillaume@mindsay.com">Email Guillaume</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Conversational AI for customer care with Guillaume Laporte

Rebecca Evanhoe

Merry Christmas VUX World fans, today we're diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.We're also taking a look back through 2018 and discussing our favourite events, skills, actions and devices, as well as looking forward to what's in store for 2019.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksFollow Rebecca on TwitterConnect with Rebecca on LinkedInBuy Erika Hall's book on Conversation DesignMusic credit: Have Yourself a Merry Funky Christmas by DKSTR Hosted on Acast. See acast.com/privacy for more information.

Merry Christmas VUX World fans, today we're diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.We're also taking a look back through 2018 and discussing our favourite events, skills, actions and devices, as well as looking forward to what's in store for 2019. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>Links</h3><a href="https://twitter.com/revanhoe" rel="nofollow" target="_blank">Follow Rebecca on Twitter</a><a href="https://www.linkedin.com/in/rebecca-evanhoe-58885952/" rel="nofollow" target="_blank">Connect with Rebecca on LinkedIn</a><a href="https://abookapart.com/products/conversational-design" rel="nofollow" target="_blank">Buy Erika Hall's book on Conversation Design</a><a href="http://freemusicarchive.org/music/DKSTR/XMAS_Compilation_2010/DKSTR_-_XMAS_Compilation_2010_-_06_Have_Yourself_a_Merry_Funky_Christmas" rel="nofollow" target="_blank">Music credit: Have Yourself a Merry Funky Christmas by DKSTR</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Dialogue design and 2018 review with Rebecca Evanhoe

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.LinksGartner AI hype cycle, July 2019UK Smart speaker adoption stats from Voicebot.aiChinese smart speaker adoption, CanalysCode computer love UK smart speaker usage Survey, October 2019 Hosted on Acast. See acast.com/privacy for more information.

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love. <h1>Links</h1><a href="https://www.gartner.com/smarterwithgartner/top-trends-on-the-gartner-hype-cycle-for-artificial-intelligence-2019?utm_campaign=RM_NA_2019_SWG_NL_NL38_IT&amp;utm_medium=email&amp;utm_source=Eloqua&amp;cm_mmc=Eloqua-_-Email-_-LM_RM_NA_2019_SWG_NL_NL38_IT-_-0000" rel="nofollow" target="_blank">Gartner AI hype cycle, July 2019</a><a href="https://voicebot.ai/2019/10/11/over-20-of-uk-households-have-smart-speakers-while-germany-passes-10-and-ireland-approaches-that-milestone/" rel="nofollow" target="_blank">UK Smart speaker adoption stats from Voicebot.ai</a><a href="https://www.canalys.com/newsroom/canalys-global-smart-speaker-installed-base-to-top-200-million-by-end-of-2019" rel="nofollow" target="_blank">Chinese smart speaker adoption</a>, Canalys<a href="https://www.codecomputerlove.com/blog/voice-assistant-survey-2019" rel="nofollow" target="_blank">Code computer love UK smart speaker usage Survey, October 2019</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

MUXL Meetup: Market adoption and user behaviour

James Poulter

This week, we're chatting to the ex-Lego frontier-seeking, Vixen Labs-venturing, Voice2 fire-starting, voice-first-feasting James Poulter about how brands can, could and should approach voice.As the ex-Head of Emerging Platforms at Lego Group, James led Lego through their first foray into voice with the creation and launch of the Lego Duplo experience on Alexa.He also founded the Voice2 What's App community group with Will Harvey, which is now one of the most active online voice communities. (It's where we spend a good chunk of our time.)James is currently CEO at Vixen Labs, a company he co-founded with CCO, Jen Heape, that offers consultancy services to global brands, helping them navigate the unchartered waters of voice.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksJoin the Voice2 communityCheck out Vixen LabsFind out more about the Voice Summit 2019Try the Lego Duplo skill Hosted on Acast. See acast.com/privacy for more information.

This week, we're chatting to the ex-Lego frontier-seeking, Vixen Labs-venturing, Voice2 fire-starting, voice-first-feasting James Poulter about how brands can, could and should approach voice.As the ex-Head of Emerging Platforms at Lego Group, James led Lego through their first foray into voice with the creation and launch of the Lego Duplo experience on Alexa.He also founded the Voice2 What's App community group with Will Harvey, which is now one of the most active online voice communities. (It's where we spend a good chunk of our time.)James is currently CEO at Vixen Labs, a company he co-founded with CCO, Jen Heape, that offers consultancy services to global brands, helping them navigate the unchartered waters of voice. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>Links</h3><a href="http://voice2.io/" rel="nofollow" target="_blank">Join the Voice2 community</a><a href="http://vixenlabs.co/" rel="nofollow" target="_blank">Check out Vixen Labs</a><a href="http://voicesummit.ai/" rel="nofollow" target="_blank">Find out more about the Voice Summit 2019</a><a href="https://www.amazon.co.uk/LEGO-System-A-S-Stories/dp/B07C225J2T" rel="nofollow" target="_blank">Try the Lego Duplo skill</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Voice first brand strategy with James Poulter

Josh Wigmore

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.Win a ticket to All About Voice 2019All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using #aav19 and tell us your best voice experience of 2019.In this episodeJosh Wigmore, Head of Product at What 3 Words joins us to share the challenges of addresses in voice, how What 3 Words are helping, how you can use What 3 Words in your voice apps and what the big tech providers need to do to allow accurate address communication.LinksVisit What 3 WordsWhat 3 Words for developerTry the What 3 Words Alexa skillFollow What 3 Words on TwitterConnect with Josh on LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible. <h2>Win a ticket to All About Voice 2019</h2><a href="https://www.allaboutvoice.io/" rel="nofollow" target="_blank">All About Voice</a> is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.Win a free ticket by sending a tweet using <a href="https://twitter.com/search?q=%23aav19&amp;src=typed_query" rel="nofollow" target="_blank">#aav19</a> and tell us your best voice experience of 2019. <h2>In this episode</h2>Josh Wigmore, Head of Product at <a href="https://what3words.com/daring.lion.race" rel="nofollow" target="_blank">What 3 Words</a> joins us to share the challenges of addresses in voice, how What 3 Words are helping, how you can use What 3 Words in your voice apps and what the big tech providers need to do to allow accurate address communication. <h3>Links</h3><a href="https://what3words.com/daring.lion.race" rel="nofollow" target="_blank">Visit What 3 Words</a><a href="https://docs.what3words.com/api/v3/" rel="nofollow" target="_blank">What 3 Words for developer</a><a href="https://www.amazon.co.uk/what3words-what-3-words/dp/B07W6S6Q29" rel="nofollow" target="_blank">Try the What 3 Words Alexa skill</a>Follow <a href="https://twitter.com/what3words" rel="nofollow" target="_blank">What 3 Words on Twitter</a><a href="https://www.linkedin.com/in/josh-wigmore-b5365820" rel="nofollow" target="_blank">Connect with Josh on LinkedIn</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

///addresses.broken.help with Josh Wigmore

After being published in the Harvard Business Review with the article, How voice could change the way we shop, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, Voice Commerce: the future of shopping? Hosted on Acast. See acast.com/privacy for more information.

After being published in the Harvard Business Review with the article, <a href="https://hbr.org/2019/05/how-voice-assistants-could-change-the-way-we-shop" rel="nofollow" target="_blank">How voice could change the way we shop</a>, Kane gives a high level overview of the piece in a presentation to those who attended the General Assembly event, <a href="https://generalassemb.ly/education/voice-commerce-the-future-of-shopping/london/76547" rel="nofollow" target="_blank">Voice Commerce: the future of shopping?</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

How voice will change the way we shop

What we discuss in this episodeMeet the expert: voice search and discovery with Dustin Coates:LondonSan FranciscoSeattleGoogle Assistant:What's new with Google Assistant? Announcements from I/O19Google Assistant passes 1m actionsAbout the interactive canvasHow to templates for Google AssistantSchema mark up for how to tutorialsSchema mark up for FAQsApp actions for Google AssistantGoogle Assistant for smart homeMini appsGoogle Pixel 3a and 3aXLEverything elseMicrosoft's voice report 2019Delete Alexa recordingsEcho Show 5Become an expert conversation designerThe Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at conversationalacademy.com. Hosted on Acast. See acast.com/privacy for more information.

<h2>What we discuss in this episode</h2><h3>Meet the expert: voice search and discovery with Dustin Coates:</h3><a href="https://www.eventbrite.com/e/london-meet-the-expert-voice-search-discovery-tickets-62670641576" rel="nofollow" target="_blank">London</a><a href="https://www.eventbrite.com/e/sf-meet-the-expert-voice-search-discovery-tickets-62684006551" rel="nofollow" target="_blank">San Francisco</a><a href="https://www.eventbrite.com/e/seattle-meet-the-expert-voice-search-discovery-tickets-62726570862" rel="nofollow" target="_blank">Seattle</a> <h3>Google Assistant:</h3><a href="https://vux.world/google-assistant-io19/" rel="nofollow" target="_blank">What's new with Google Assistant? Announcements from I/O19</a><a href="https://vux.world/google-assistant-passes-1m-actions/" rel="nofollow" target="_blank">Google Assistant passes 1m actions</a><a href="https://developers.google.com/actions/interactivecanvas/" rel="nofollow" target="_blank">About the interactive canvas</a><a href="https://developers.google.com/actions/templates/how-to" rel="nofollow" target="_blank">How to templates for Google Assistant</a><a href="https://developers.google.com/actions/content-actions/how-to" rel="nofollow" target="_blank">Schema mark up for how to tutorials</a><a href="https://developers.google.com/actions/content-actions/faq" rel="nofollow" target="_blank">Schema mark up for FAQs</a><a href="https://developers.google.com/actions/appactions/overview" rel="nofollow" target="_blank">App actions for Google Assistant</a><a href="https://developers.google.com/actions/smarthome/" rel="nofollow" target="_blank">Google Assistant for smart home</a><a href="https://developers.google.com/search/docs/guides/mini-apps" rel="nofollow" target="_blank">Mini apps</a><a href="https://www.youtube.com/watch?v=ZUcq70xYzUs" rel="nofollow" target="_blank">Google Pixel 3a and 3aXL</a> <h3>Everything else</h3><a href="https://about.ads.microsoft.com/en-us/insights/2019-voice-report" rel="nofollow" target="_blank">Microsoft's voice report 2019</a><a href="https://thenextweb.com/insider/2019/05/31/amazon-adds-vocal-command-to-delete-saved-alexa-recordings/" rel="nofollow" target="_blank">Delete Alexa recordings</a><a href="https://www.tatech.org/amazon-debuts-echo-show-5-with-alexa-sunrise-alarm-for-89/" rel="nofollow" target="_blank">Echo Show 5</a> <h2>Become an expert conversation designer</h2><a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank"></a>The Conversational Academy is a fantastic online course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today. VUX World listeners will save $100 when you enrol at <a href="http://conversationalacademy.teachable.com/p/conversation-design-fundamentals/?coupon_code=VUX100&amp;affcode=231963_tjbetjpf" rel="nofollow" target="_blank">conversationalacademy.com</a>. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

The Rundown 005: Google Assistant ups its game

Joshua Montgomery

Steve Penrod

Derick Schweppe

This week, we’re joined by the Mycroft AI team, and we’re getting deep into designing and developing on the open source alternative to Amazon Alexa and Google Assistant.If you’ve tried creating voice apps on platforms such as Amazon Alexa and Google Assistant, then you’ll do doubt be familiar with their current limitations. Push notifications, monetisation and all-round flexibility generally leave plenty to be desired.What if there was an alternative? A platform that really did let you create whatever you wanted. Something that'll let you monetise. Something completely open to being used in a way that you want to use it.Well, that’s what the team at Mycroft AI have built.What is Mycroft AI?Mycroft AI is the world’s first open source voice assistant that runs anywhere. On desktop, mobile, smart speakers. In cars, fridges, and washing machines. You name it. You can put it where you like and do with it what you like as well.One member of the Mycroft community has hooked the platform up to a webcam and created a facial recognition feature that uses a persons face instead of a wake word. When you look at the camera, the speaker wakes and is ready for you to speak to it!As well as being open source and flexible, if you create something exceptional, then it could even become the default skill for that feature on the platform. That’s like you creating a really great weather skill on Alexa and Amazon using that as the default way to tell people the weather!Plus, your personal data is kept totally private.And Mycroft aren’t just creating cool software, they have a range of smart speakers as well. The Mark I speaker is on sale now and the Mark II is on Indiegogo right now.Our GuestsToday, we’re joined by Joshua Montgomery, CEO; Steve Penrod, CTO; and Derick Schweppe, CDO to talk all things Mycroft AI.We’re also joined again by co-host, Dustin Coates, and we’re getting into detail about:Where Mycroft AI came from and the company’s vision for voice and AIThe differences between Mycroft and the other players such as Alexa and Google AssistantThe value of an open source voice assistantAbout the platform (how it works, how you can get up and running)About the range of smart speakersPrivacy and securityThe Mycroft community and what people are buildingIncentives and reasons to develop on Mycroft AIDev Chops with Dustin: a new feature where Dustin gets into the dev details of the Mycroft platformVoice design techniques and processesThe future of voiceLinksVisit the Mycroft websiteGet Mycroft for developersMycroft Mark II on IndigogoBuy Mycroft Mark 1Mycroft on YoutubeMycroft on TwitterMycroft community forumMycroft chat Hosted on Acast. See acast.com/privacy for more information.

This week, we’re joined by the Mycroft AI team, and we’re getting deep into designing and developing on the open source alternative to Amazon Alexa and Google Assistant.If you’ve tried <a href="https://vux.world/cross-platform-voice-development/" rel="nofollow" target="_blank">creating voice apps</a> on platforms such as Amazon Alexa and Google Assistant, then you’ll do doubt be familiar with their current limitations. Push notifications, monetisation and all-round flexibility generally leave plenty to be desired.What if there was an alternative? A platform that really did let you create whatever you wanted. Something that'll let you monetise. Something completely open to being used in a way that you want to use it.Well, that’s what the team at Mycroft AI have built. <h2>What is Mycroft AI?</h2>Mycroft AI is the world’s first open source voice assistant that runs anywhere. On desktop, mobile, smart speakers. In cars, fridges, and washing machines. You name it. You can put it where you like and do with it what you like as well.One member of the Mycroft community has hooked the platform up to a webcam and created a facial recognition feature that uses a persons face instead of a wake word. When you look at the camera, the speaker wakes and is ready for you to speak to it!As well as being open source and flexible, if you create something exceptional, then it could even become the default skill for that feature on the platform. That’s like you creating a really great weather skill on Alexa and Amazon using that as the default way to tell people the weather!Plus, your personal data is kept totally private.And Mycroft aren’t just creating cool software, they have a range of smart speakers as well. The Mark I speaker is on sale now and the Mark II is on Indiegogo right now. <h2>Our Guests</h2>Today, we’re joined by Joshua Montgomery, CEO; Steve Penrod, CTO; and Derick Schweppe, CDO to talk all things Mycroft AI.We’re also joined again by co-host, Dustin Coates, and we’re getting into detail about:<ul><li>Where Mycroft AI came from and the company’s vision for voice and AI</li><li>The differences between Mycroft and the other players such as Alexa and Google Assistant</li><li>The value of an open source voice assistant</li><li>About the platform (how it works, how you can get up and running)</li><li>About the range of smart speakers</li><li>Privacy and security</li><li>The Mycroft community and what people are building</li><li>Incentives and reasons to develop on Mycroft AI</li><li>Dev Chops with Dustin: a new feature where Dustin gets into the dev details of the Mycroft platform</li><li>Voice design techniques and processes</li><li>The future of voice</li></ul><h2>Links</h2><ul><li>Visit the <a href="https://mycroft.ai" rel="nofollow" target="_blank">Mycroft website</a></li><li><a href="https://mycroft.ai/get-mycroft/" rel="nofollow" target="_blank">Get Mycroft for developers</a></li><li><a href="https://www.indiegogo.com/projects/mycroft-mark-ii-the-open-voice-assistant/x/18123242#/mycroftai-home-page" rel="nofollow" target="_blank">Mycroft Mark II on Indigogo</a></li><li><a href="https://mycroft.ai/shop/" rel="nofollow" target="_blank">Buy Mycroft Mark 1</a></li><li><a href="https://www.youtube.com/channel/UC1dlmB1lup9RwFQBSGnhA-g" rel="nofollow" target="_blank">Mycroft on Youtube</a></li><li><a href="https://twitter.com/mycroft_ai" rel="nofollow" target="_blank">Mycroft on Twitter</a></li><li><a href="https://community.mycroft.ai" rel="nofollow" target="_blank">Mycroft community forum</a></li><li><a href="https://chat.mycroft.ai" rel="nofollow" target="_blank">Mycroft chat</a></li></ul> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

All about Mycroft with Joshua Montgomery, Steve Penrod and Derick Schweppe

Ben McCulloch

Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences.Presented by ReadspeakerReadspeaker is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.If you're in the market for any form of TTS technology, check out Readspeaker today.In this episodeHave you ever met someone who sounds confident? What does confidence sound like?What about fear? Excitement? Sadness?Believe it or not, we can detect emotion in people's voices. We can also detect personality types. Imagine the bullish salesperson or the strict teacher or the mad scientist. You can probably imagine what these personalities sound like.Every person has a way of speaking, even if they say the exact same words. And the exact same words can be said differently in order to change the meaning of them.Take this famous line from the US TV hit show, Friends:Joey stars in a terrible play, but gets given an agent's card after his performance. Joey says "It's an agent. Maybe they want to sign me."Thinking the play was terrible, Phoebe responds "Based on this play?"Realising she's hurting Joey's feelings, she turns it around with a positive "Based on this play!!"Same words, different intonation, different meaning.The intonation and emotion in our voices also help us establish a rapport with others and build relationships.Voice assistants, right now, don't have the same intonation as humans do.Now, that's changing, of course. With things like Alexa's newsreader voice and technologies like ReadSpeaker, Lyrebird, Resemble.ai and Voice Surfer, we're getting closer to human fidelity.But we're not quite close enough, according to today's guest, Ben McCulloch.Ben is an audio engineer and sound designer who's worked across TV and video creating sound scapes and putting audio to video for many years. He has extensive experience in dialogue editing and is the perfect person to shine a light on the importance of intonation and emotion in human speech.In this episode, Ben highlights the importance of intonation and emotion in building trust with uses and in providing high quality experiences. He shares some examples of the impact this can have, guidance on when to use Text-to-Speech voices and insights on the current state of play as far as synthetic voices are concerned.LinksConch DesignJoin Ben on LinkedInWatch I know that voice by Kevin Conroy, Jim Cummings, John DiMaggio and Lawrence Shapiro (Director)The Human Voice: How This Extraordinary Instrument Reveals Essential Clues About Who We Are by Anne KarpfScoring voice experiences with Joel BeckermanBarack Obama Lyrebird fake voice Hosted on Acast. See acast.com/privacy for more information.

Ben McCulloch shares his take on why intonation and emotion is imperative in creating high quality and trust-building voice experiences. <h1>Presented by Readspeaker</h1><a href="https://www.readspeaker.com/" rel="nofollow" target="_blank"></a><a href="https://www.readspeaker.com/" rel="nofollow" target="_blank">Readspeaker</a> is a pioneering voice technology company that provides lifelike Text to Speech (TTS) services.Whether you're needing a TTS voice for your IVR system, voice application, automobile, robot, public service announcement system, website or anywhere else, Readspeaker have you covered.They've been in the TTS game for over 20 years and have in-depth knowledge and experience in AI and Deep Neural Networks, which they put to work in creating custom TTS voices for the world's biggest brands.If you're in the market for any form of TTS technology, <a href="https://www.readspeaker.com/" rel="nofollow" target="_blank">check out Readspeaker today</a>.<h2>In this episode</h2>Have you ever met someone who sounds confident? What does confidence sound like?What about fear? Excitement? Sadness?Believe it or not, we can detect emotion in people's voices. We can also detect personality types. Imagine the bullish salesperson or the strict teacher or the mad scientist. You can probably imagine what these personalities sound like.Every person has a way of speaking, even if they say the exact same words. And the exact same words can be said differently in order to change the meaning of them.Take this famous line from the US TV hit show, Friends:Joey stars in a terrible play, but gets given an agent's card after his performance. Joey says "It's an agent. Maybe they want to sign me."Thinking the play was terrible, Phoebe responds "Based on this play?"Realising she's hurting Joey's feelings, she turns it around with a positive "Based on this play!!"Same words, different intonation, different meaning.The intonation and emotion in our voices also help us establish a rapport with others and build relationships.Voice assistants, right now, don't have the same intonation as humans do.Now, that's changing, of course. With things like Alexa's newsreader voice and technologies like <a href="http://readspeaker.com/" rel="nofollow" target="_blank">ReadSpeaker</a>, <a href="https://www.descript.com/lyrebird-ai?source=lyrebird" rel="nofollow" target="_blank">Lyrebird</a>, <a href="https://www.resemble.ai/" rel="nofollow" target="_blank">Resemble.ai</a> and <a href="https://rebotnix.com/voicesurfer/" rel="nofollow" target="_blank">Voice Surfer</a>, we're getting closer to human fidelity.But we're not quite close enough, according to today's guest, Ben McCulloch.Ben is an audio engineer and sound designer who's worked across TV and video creating sound scapes and putting audio to video for many years. He has extensive experience in dialogue editing and is the perfect person to shine a light on the importance of intonation and emotion in human speech.In this episode, Ben highlights the importance of intonation and emotion in building trust with uses and in providing high quality experiences. He shares some examples of the impact this can have, guidance on when to use Text-to-Speech voices and insights on the current state of play as far as synthetic voices are concerned.<h3>Links</h3><a href="http://conch.design/" rel="nofollow" target="_blank">Conch Design</a><a href="https://www.linkedin.com/in/benjamin-mcculloch/" rel="nofollow" target="_blank">Join Ben on LinkedIn</a>Watch <a href="https://www.google.com/url?sa=t&amp;source=web&amp;rct=j&amp;url=https://www.amazon.com/Know-That-Voice-Kevin-Conroy/dp/B00IYXNP84&amp;ved=2ahUKEwiZv8y2-O_mAhXBalAKHd4fAAUQFjAAegQIBBAB&amp;usg=AOvVaw2rbJ_5GvceDR-EJW0rADRp" rel="nofollow" target="_blank">I know that voice</a> by Kevin Conroy, Jim Cummings, John DiMaggio and Lawrence Shapiro (Director)<a href="https://www.amazon.com/Human-Voice-Extraordinary-Instrument-Essential/dp/1582342997" rel="nofollow" target="_blank">The Human Voice: How This Extraordinary Instrument Reveals Essential Clues About Who We Are</a> by Anne Karpf<a href="https://vux.world/scoring-voice-experiences/" rel="nofollow" target="_blank">Scoring voice experiences with Joel Beckerman</a><a href="https://www.youtube.com/watch?v=YfU_sWHT8mo" rel="nofollow" target="_blank">Barack Obama Lyrebird fake voice</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

How your voice assistant talks is more important than what it says with Ben McCulloch

Bob Stalzberg

Roger Kibbe

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksFollow Bob on TwitterFollow VoiceXP on TwitterVisit the VoiceXP websiteFollow Roger on TwitterFollow VoiceCraft on TwitterVisit the VoiceCraft websiteCheck out the Samsung Bixby Developer Portal  Hosted on Acast. See acast.com/privacy for more information.

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>Links</h3>Follow <a href="https://twitter.com/BobStolzberg" rel="nofollow" target="_blank">Bob on Twitter</a>Follow <a href="https://twitter.com/voicexpinc" rel="nofollow" target="_blank">VoiceXP on Twitter</a>Visit the <a href="https://www.voicexp.com/" rel="nofollow" target="_blank">VoiceXP website</a>Follow <a href="https://twitter.com/rogerkibbe?lang=en" rel="nofollow" target="_blank">Roger on Twitter</a>Follow <a href="https://twitter.com/voicecraftai" rel="nofollow" target="_blank">VoiceCraft on Twitter</a>Visit the <a href="https://www.voicecraft.ai/" rel="nofollow" target="_blank">VoiceCraft website</a>Check out the <a href="https://bixbydevelopers.com/" rel="nofollow" target="_blank">Samsung Bixby Developer Portal</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Samsung Bixby: Your questions answered with Bob Stalzberg and Roger Kibbe

Amy Stapleton

This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.By the end of this podcast, you'll:Be familiar with situational designGain insight into designing with Amazon PollyLearn about complex interaction modelsSee how you can use metaphors to helps users navigate (in this case, a box of chocolates)Understand how to build your own voice CMS and moreAbout Amy and TellablesAfter spending many years in IT, including 14 years at NASA as an IT manager, Amy Stapleton is driving the voice first revolution forward. Tellables build conversational story experiences for talking devices and provide a platform to showcase the work of talented authors within voice apps.Where to listenApple podcastsSpotifyYouTubeCastBoxSpreakerTuneInBreakerStitcherPlayerFMiHeartRadioLinksVisit the Tellables websiteFollow Tellables on TwitterFollow Amy on TwitterEnable My Box of ChocolatesView the My Box of Chocolates list of candiesEnable the Tricky Genie skillCheck out the Pepper robotFind out more about AirtablePaul Cutsinger on situational design Hosted on Acast. See acast.com/privacy for more information.

This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.By the end of this podcast, you'll:<ul><li>Be familiar with situational design</li><li>Gain insight into designing with Amazon Polly</li><li>Learn about complex interaction models</li><li>See how you can use metaphors to helps users navigate (in this case, a box of chocolates)</li><li>Understand how to build your own voice CMS and more</li></ul><h2>About Amy and Tellables</h2>After spending many years in IT, including 14 years at NASA as an IT manager, Amy Stapleton is driving the voice first revolution forward. Tellables build conversational story experiences for talking devices and provide a platform to showcase the work of talented authors within voice apps. <h2>Where to listen</h2><a href="https://itunes.apple.com/gb/podcast/v-u-x-world/id1347820660?mt=2" rel="nofollow" target="_blank">Apple podcasts</a><a href="https://open.spotify.com/show/11kuggDqneDH8zwvUL8u2P" rel="nofollow" target="_blank">Spotify</a><a href="https://www.youtube.com/playlist?list=PLaVUfKD4bUlSR3iY-SzoHNJrh26EseRYD" rel="nofollow" target="_blank">YouTube</a><a href="https://castbox.fm/channel/VUX-World-id1174773?country=gb" rel="nofollow" target="_blank">CastBox</a><a href="https://www.spreaker.com/user/10477256" rel="nofollow" target="_blank">Spreaker</a><a href="https://tunein.com/podcasts/Technology-Podcasts/VUX-World-p1102017/" rel="nofollow" target="_blank">TuneIn</a><a href="https://www.breaker.audio/vux-world" rel="nofollow" target="_blank">Breaker</a><a href="https://www.stitcher.com/podcast/vux-world" rel="nofollow" target="_blank">Stitcher</a><a href="https://player.fm/series/2093893" rel="nofollow" target="_blank">PlayerFM</a><a href="https://www.iheart.com/podcast/269-VUX-World-28954249/" rel="nofollow" target="_blank">iHeartRadio</a> <h3>Links</h3><a href="https://tellables.com/" rel="nofollow" target="_blank">Visit the Tellables website</a><a href="https://twitter.com/tellables" rel="nofollow" target="_blank">Follow Tellables on Twitter</a><a href="https://twitter.com/talks2bots" rel="nofollow" target="_blank">Follow Amy on Twitter</a><a href="https://www.amazon.co.uk/Tellables-My-Box-of-Chocolates/dp/B07KX9NQTT" rel="nofollow" target="_blank">Enable My Box of Chocolates</a><a href="https://tellables.com/assortment-1/" rel="nofollow" target="_blank">View the My Box of Chocolates list of candies</a><a href="https://www.amazon.co.uk/s/ref=nb_sb_noss_2?url=search-alias%3Dalexa-skills&amp;field-keywords=tricky+genie" rel="nofollow" target="_blank">Enable the Tricky Genie skill</a><a href="https://www.softbankrobotics.com/emea/en/pepper" rel="nofollow" target="_blank">Check out the Pepper robot</a><a href="https://airtable.com/" rel="nofollow" target="_blank">Find out more about Airtable</a><a href="https://developer.amazon.com/blogs/alexa/post/01adb2ff-f91d-4d42-b0ec-24b96ddce41e/how-building-for-voice-differs-from-building-for-the-screen-talk-with-your-customers-not-at-them" rel="nofollow" target="_blank">Paul Cutsinger on situational design</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Designing story-telling robots with Amy Stapleton

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