Rank #1: TopDog Leadership from Dave Anderson for Maxmizing Dealership Performance
Maximize your dealership's performance and potential by perfecting your mindset. Chris, Gary, & Dave share flawless daily techniques to prepare your mindset for success. In this episode, learn why Chris and Gary refer to Dave as the Godfather of the service department. You're going to love this Service Manager guru.
Then the boys delve into Dave's finely tuned art of execution which he reveals in his new book It's not Rocket Science: Four Simple Strategies for Mastering the Art of Execution. Whether you already have a process for execution or you have no process currently, Dave's steps will revolutionize your dealership performance.
Watch as the leading Automotive Service Manager Mentor and Service Advisor Coaches in the world, Chris "The Bulldog" Collins and Gary "G-Man" Daniel, with the even more industry seasoned "Uncle" Dave Anderson, impart collective knowledge of decades of success in the industry to help you become a TopDog. Stay tuned for tips to win the $50,000 award for the Top Service Manager at this year's TopDog Event August 19th - 21st in LA. You can't afford to miss this one!
Jul 18 2016
Rank #2: How To Use Marketing Effectively
Marketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective with your ad dollars and most importantly how to drive the correct type focus-customers.
The guys want to teach you how to work smart and don’t end up doing more for less, as Chris states “90 percent of the time you don’t need more cars, you need to increase your sales per car”. How do you do this?
All is revealed in this episode of SDR!
Feb 14 2018
Rank #3: Service Advisors That Over-Deliver
Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience.
First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good hiring process, a system that he uses to hire the “over-deliver” type of advisor. Chris and Gary break down the TIPS and TOOLS on how to create a perfect system and work environment so that advisors can function at a top level, in addition to highlighting the factors that inhibit them from fulfilling that potential.
This week's show is a great snack-sized episode that will help improve your Service Drive systems and give you the tools to get your advisors to the elite level.
Subscribe in iTunes - https://itunes.apple.com/us/podcast/service-drive-revolution/id1125522101?mt=2&ls=1
Listen to the Full Episode Here - http://ChrisCollinsInc.com/47
Follow us on Social Media -
Jun 13 2017
Rank #4: Making the Parts Department an Ally to Increase Service Efficiency
Don't go into battle without an ally. Chris, Gary, & Donny share proven tested methods to seamlessly integrate the parts department into the service process, transforming dealership productivity.
In this episode, you’ll witness great the debate of runners vs kiosks vs counters, and learn what the “Button of Wisdom” has to say about you. Push the button, you can do it.
Then the boys get spiritual by exploring the transcendental method with Jen Sincero’s You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life, to expand your personal growth. Simply start with "where are you shaving, bro?". Feed your subconscious before it goes mental.
Watch as the leading Automotive Service Manager Mentor and Service Advisor Coaches in the world, Chris "The Bulldog" Collins and Gary "G-Man" Daniel, present decades of knowledge in the industry to give you an edge. Take advantage and let these Top Dogs guide you on the road to success. Afterall, You choose your own reality, and own your own result.
Jul 11 2016
Rank #5: Customer Anxiety
Customer anxiety in the Service Industry. Chris states - “in service, it’s unique, unlike any other industry, because the sale and the retention is based on TRUST”.
The show kicks off with the SERVICE DRIVE guru’s joking about being sick last week and missing last week's episode.But that didn’t stop the Bulldog from working. He talks about his trip down to San Diego to Stone Beer Brewery to do research for his new book. He discovers some clever marketing techniques as well as beer being super high on the glycemic index!
This moves onto the main topic of today CUSTOMER ANXIETY. The guys discuss what causes customer anxiety, what frustrates customers before even coming into the dealership and what eventually drives customers away. They look at decision fatigue, issues of waiting, no direction, not making the customer feel important and other problems surrounding the customer experience that may cause customer anxiety. Gary talks about how people feel psychologically when they go to Disneyland. They are excited and are in a fun mindset when they arrive but when they see the lines and the waiting times for the thing they were initially excited about, this mindset shifts. Gary furthers this by talking about going clothes shopping with his wife and how customer service works in other industries - jokes and insightful tips follow! They relate all this back to the service drive and give you specific tools, all the way down to how many advisors you should need, in order to create a thorough understanding of the way customers think.
This is MUST LISTEN EPISODE for the getting into the CUSTOMERS MINDSET. How are the customers feeling when they see lines, people cutting in front, no one approaching them to help, confusing responses. The leaders in the SERVICE DRIVE industry guide you and give you the tools and steps in how to deal with customer anxiety effectively. If you would like to get more on the topic click the link below to get Chris's selling DVD program Service Drive Judo.
Get your FREE Service Drive Judo Map Here - https://ondemand.chriscollinsinc.com
Listen to the Full Episode Here - http://ChrisCollinsInc.com/43
May 09 2017
Rank #6: Become the G.O.A.T. in your Service Drive
What do Michael Jordan and the Chicago Bulls have to do with your Service Drive? According to Top Dog Service Advisor Coach, Mario and Chris Collins - everything.
Which is more crucial, super talented players, or a team to have the right players on the court at the right time with the right plan?
Did you know that NBA team owners and executives are going out of their way to find talented coaches with three main qualities - adaptability, collaborative problem solving and effective communication? By following their lead and finding these qualities when you hire managers Chris and Mario believe you will see huge improvements in how your shop runs.
Tune in to hear Mario and Chris break down the plan of attack to find the best managers out there and explain how you can change the way you “coach” your team to get them working harder and create a culture where everyone can thrive in the process.
Sep 02 2019
Rank #7: Volume vs Quality: How Service Advisors Can Find the Balance
Is the problem really volume versus quality?
When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business--how they’re connecting with customers, how receptive customers seem to be to the information they’re being told, and what the outcomes are. And more often than not, when there is an influx in customers, we see the advisors doing their best to get people in and out the door as quickly as possible.
The way that these service advisors are looking at it is that if they don’t handle the transaction quickly and keep customers waiting, they’ll lose them. In reality, handling customers this way feeds into their preconceived notions about dealerships: That all service advisors and their employers care about is getting their money as quickly as possible and getting them out the door so they can take another car in. So even though service advisors think that they’re making customers happy by moving so quickly, what they’re really doing is just feeding into the negative perceptions so many customers have about the auto service industry and dealerships in particular.
Listen in to this week's episode and find out how volume and quality can work successfully for advisors and customers.
Sep 16 2019
Rank #8: Dominant Strategies of a Lead Service Advisor
Sep 06 2016
Rank #9: Brian Benstock: Why disrupting the auto industry might be the only way to survive
This week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton.
Brian grew up on Long Island and around the age of 12 he started playing hockey but his dad couldn’t afford to buy him the right gear. So in order to play, he made his own pads out of foam, plastic and jean fabric. He didn’t make the team but for his next birthday his dad bought him the right gear and he decided that if his dad was going to invest this much in him that he would invest all he had into becoming a great hockey player. And he did, he even played for the minor leagues. Then, at the age of 22 someone told him there was no real future in playing hockey and he needed to get a real job. That’s when he started working for Paragon Honda in Queens “until something better came along,” – he’s been there for 36 years! By working as hard as he could and constantly pushing back the goal post, he worked his way up to where he is today.
Brian believes that if you want to be successful you must be disruptive. He looks to companies like Amazon, Instagram and Uber and applies their business models it to his dealership and service departments. He’s invented software to create a “frictionless” experience for the customer booking car service and some of his customers never even leave their house. He believes that the auto industry is our game to win and if you can adjust with the changing trends and find new opportunities then you can be extremely successful.
Mar 18 2019
Rank #10: Leading Service Manager Strategies with Mario Pernillo
In this episode of Service Drive Revolution, Service Consultant & Lead Sales Trainer Mario Pernillo swings by Top Dog HQ in downtown Los Angeles to with leading Service Manager Trainers, Chris Collins and Gary Daniel to discuss the five commonalities between the nation’s top performing service managers. Listen as the guys break down the commonalities, and show you how to replicate these systems to transform your dealership into one of the best in the nation.
For the full video version of this episode, including downloads, links and more, visit: http://www.chriscollinsinc.com/shows
Aug 16 2016
Rank #11: The Top FIVE Ways To Train Your Team
The top 5 ways to train your team. These insightful tips will give you some new directions in which you can make training more effective.
The show kicks off with Gary tasting his bourbon of the month. Gary loves it, Chris tries the smallest sip and doesn’t seem too impressed, even our in-house producer Lucas gets involved. This leads to a discussion about the Beard competition Jair and Mario ran on the social media platforms, and how kindly Homer Cut’s, a good friend of Chris’, donates his beard oil for the competition. Chris highlights the passion, the care and the attention to detail that Homer puts into his craft, and how that is something missing in the world… a true love and passion for what it is you do. See the link below to get involved in Homer’s amazing products.
In this content rich show, Chris and Gary break down THE TOP FIVE WAYS to have effective training in your company. They reveal the tips and insight into how training is integral to growth and performance, not just for those who are struggling but for those who are in a good position - it doesn’t matter what level you’re at, training is crucial.
Get Homer Cuts Beard Oil here - http://homercutsbeardoil.com/
Listen to the Full Episode Here - http://ChrisCollinsInc.com/42
Apr 25 2017
Rank #12: The Holy Trinity of Service Advisor Training
Top dog intel on how to run your shop more efficiently while providing your customers with the care and attention they need to keep them repeatedly coming back!
Chris and Sylvia are joined by Service Advisor Coach extraordinaire, Coach Super Mario. This trifecta of training expertise answer your questions and relive nightmare stories from the salesroom floor.
More money from your service drive - and the May comp winners.
Jun 24 2019
Rank #13: Techniques to Convert Difficult Customers
Sep 13 2016
Rank #14: The Most Effective Dispatch System
Oct 04 2016
Rank #15: Advanced Sales
This episode is not only hilarious, but has some of the most amazing SALES TRAINING TIPS you'll hear this year.
STRAIGHT OUT OF THE GATE the Service Drive Gurus Chris Collins, G-MAN and a now regular Jair Martinez, open with Jair’s offer to wed his close friends, which turns into some comedy later on in the show. But first the guys wind down by noticing the coinciding trips to Las Vegas this weekend; Jair heading to a bachelor party and Chris and Gary heading for work - maybe they’ll meet up!
This quickly turns to some great gambling stories. First Gary recalls a time he was playing craps and he has was playing alongside Chris and made a mistake that threw off Chris's Flow - a big no no! Jair follows this up talking about his trip to Lake Tahoe the past weekend and how a close friend of his was rolling the dice, killing the table with people cheering and winning, and how his wife came over and said “I want to leave”- listen to see what follows. This leads onto a couple greater and completely hilarious Vegas gambling stories.
This swiftly moves onto the main topic of the week - ADVANCED SALES. This truly integral topic is addressed through the amazing book - Never Split the Difference: Negotiating As If Your Life Depended On It by Christopher Voss and Tahl Raz. Gary looks at how the author Chris Voss wants to become a FBI negotiator, literally negotiating like lives depend on it. Gary discusses the path he took which involved a year working on a suicide hotline and how he got into such an intriguing role, dealing with and negotiating with hostage takers and kidnappers. Gary breaks the book down giving you KEY TOOLS and direct tips that you can implement in order to have advanced sales techniques. One of these tips is how you speak to people with a certain tone, and then mirror back to them what they are saying - this segment in the show is truly fascinating as the hosts start using it against each other live without them even noticing.
This episode is not only hilarious and maybe the funniest SERVICE DRIVE REVOLUTION episode to date, but it is packed with amazing tools, tips and is super RICH CONTENT. You will receive some of the best insight into how you can take sales to a whole new level while highlighting the things you’re doing wrong. Learn from an FBI negotiator through Gary’s book review, have a laugh with hysterical gambling stories, and be the best in your Service Drive TODAY by clicking the link below and listening to the show.
Feb 21 2017
Rank #16: How to Improve Focus and Time Management In Your Service Department
Straight out of the gate, Leading Service Manager Trainers Chris Collins and Gary Daniel open up a nice bottle of oak barrel whiskey, a monthly whiskey subscription from Chris to Gary that is“the gift that keeps giving”. Then the gurus of the Service Drive get down to business and start discussing the new Time Management tools, closely inspired by Gary’ s new read Deep Work by Cal Newport. But just as they are about to delve into the content, Gary walks into a landmine and reminds Chris of a story that Gary’ s wife let loose in the office - for that you’ ll have to listen to the full episode!
“Content! Content! Content!” Gary states as the duo refocus. Talking of focus, Gary becomes host as he takes the audience deeper into Cal Newport’ s book Deep Focus. The book addresses various case-studies on major CEO’ s, such as Bill Gates, and their approaches to a deeper level of focus in the business industry. How does social media, email, working from home effect your focus levels? Chris brings up a study that revealed the endorphin release onthe swiping motion on smart phones while Gary addresses the concepts of ‘task switching’ and ‘think weeks.’
This episode is essential for Service Drive Managers looking for the invaluable tools and advice that Gary and Chris Provide. You will come away with a laugh and smile, but more importantly you’ ll walk away with priceless tools that will help you implement improved focus, productivity and time management in the Dealership.
LISTEN TO THE FULL EPISODE FOR FREE HERE - http://ChrisCollinsInc.com/25
Dec 27 2016
Rank #17: How Top Leaders Create Top Performers with Tim Kintz
In this episode of Serivce Drive Revolution, top Automotive Sales and Leadership Trainer, Tim Kintz stops by Top Dog HQ in Los Angeles to meet with leading Automotive Service Manager Trainer, Chris Collins and his right hand man, Gary Daniel to chat about breaking through perceived limitations, and techniques used by top leaders to create top performers in the dealership.
For the full video version of this episode, including downloads, links and more, visit: http://www.chriscollinsinc.com/7-Dealership-Leadership-Techniques-Top-Performers-Tim-Kintz
Aug 09 2016
Rank #18: Service Advisors: Should You Hire a Veteran or a Newbie?
“As a service advisor what’s better: to train your own newbies? or to hire a wily veteran?” They discuss whether this is a subjective decision that is relative to each dealership, or can a one trick tool work across the board. Gary also receives a hot tip from a listener on his cholesterol - a hilariously titled book called ‘Cholesterol Clarity’. Before the topic gets completely underway, Gary discusses his eventful weekend that involved some rough and tumble, unwanted attention from a mysterious figure, a sore head and some memory loss. Chris has some theories about what happened - all of which you’ll have to listen to find out!
In addition, Chris reveals some of his notes and major takeaways from a mastermind meeting he had with the New York Times best selling author Dr. Robert Cialdini. You may have heard Gary and Chris review Cialdini’s books from previous episodes, but here they apply some of Chris’ notes to the Service Drive. Furthermore, they talk about a few of Cialdini’s key studies on the subconscious mind and how something as small as putting up a poster can make huge improvements in productivity.
This episode is a must listen for those looking to gain the inside knowledge and tools on how to take your personal life, your business and more specifically your Service Drive to the next level.
WATCH THE FULL EPISODE FOR FREE HERE - http://ChrisCollinsInc.com/24
Dec 20 2016
Rank #19: Essential Business and Leadership Books
Chet Holmes’ book The Ultimate Sales Machine.
Gary discusses one of his favorite books ‘The Ultimate Sales Machine’, in doing so he mentions that it would be in his top 5 favorite business books of all time. This sparks a debate that triggers the rest of the podcast as Chris brings up other books that would knock The Ultimate Sales Machine out of his top 5. They look at must-read books that have changed the business and leadership sphere, having a conversation about their best points, tools, and takeaways. As always these involve some funny stories!
This week's show is great if you’re looking for some essential reading or looking for a great reading list that will help inspire you to go further in the SERVICE DRIVE. As Chris states, “the list is the creme-da-la-creme” of business books.
Listen to the Full Episode Here - http://ChrisCollinsInc.com/46
Jun 06 2017
Rank #20: The 6 Differences That Separate Low and High Performing Service Departments
Top Service Manager Trainers, Chris Collins and Gary Daniel, welcome special guest Dan Morris, owner of a Honest-1 Auto Care shop in Florida. Dan’s been in the industry for years and has seen his fair share of low and high performing departments. The guys explore the 6 notable differences that either make or break shops, from having big vision to training to hiring techs. If it’s your goal to grow your service department’s profitability, this episode is a must.
For the full video version of this episode, including downloads, links and more, visit:
Nov 08 2016