Ranked #1
Understanding the Rules of Customer Decision Making
Understanding the Rules of Customer Decision Making
Colin Shaw and Prof. Ryan Hamilton discuss how to understand the rules of customer decision making. If you don't know ho... Read more
18 Aug 2018
•
24mins
Ranked #2
How To Measure Customer Emotions
How To Measure Customer Emotions
How do we measure a feeling? What emotions should we be measuring? Where and when should we be measuring them? Colin and... Read more
8 Sep 2018
•
26mins
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Ranked #3
Why Are Customers Irrational?
Why Are Customers Irrational?
Colin Shaw and Professor Ryan Hamilton discuss the fact that we all think that we make logical decisions but the reality... Read more
4 Jan 2018
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20mins
Ranked #4
The Secret of Creating an Effective Customer Experience (CX) Strategy
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The Secret of Creating an Effective Customer Experience (CX) Strategy What is the experience you are trying to deliver ... Read more
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27mins
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Ranked #5
Why Customers Create 'Shortcuts' When Making a Decision
Why Customers Create 'Shortcuts' When Making a Decision
Colin Shaw and Professor Ryan Hamilton discuss how customers use 'shortcuts' to make decisions. Learn how you can use th... Read more
4 Jan 2018
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24mins
Ranked #6
4 Easy Ways To Get Started Using Behavioral Economics
4 Easy Ways To Get Started Using Behavioral Economics
There is an abundance of theory in behavioral economics which can seem overwhelming. How can Marketing and Customer expe... Read more
6 Jan 2019
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28mins
Ranked #7
How Do Customers Evaluate Your Organization?
How Do Customers Evaluate Your Organization?
Colin Shaw and Professor Ryan Hamilton discuss how customers evaluate your organization. They do so buy looking at the i... Read more
13 Jan 2018
•
25mins
Ranked #8
Stay Ahead of Your Competition with New Advances in CX Marketing
Stay Ahead of Your Competition with New Advances in CX Marketing
Stay Ahead of Your Competition with New Advances in CX Marketing This podcast discusses the five areas you can address ... Read more
20 Jan 2019
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30mins
Ranked #9
How Other People Sell Your Product
How Other People Sell Your Product
How can other people make you sell a product? How do reviews influence customer behavior? How should you design your ex... Read more
29 Sep 2018
•
27mins
Ranked #10
How Do Customers Make Decisions Anyway?
How Do Customers Make Decisions Anyway?
Colin Shaw and Professor Ryan Hamilton discuss how customers make intuitive and rational decisions. We learn that someti... Read more
20 Jan 2018
•
30mins
Ranked #11
Are You Making Intuitive Or Rational Decisions?
Are You Making Intuitive Or Rational Decisions?
There are two key ways people make decisions: intuitvely or rationally. We discuss why this is important to designing y... Read more
8 Dec 2018
•
31mins
Ranked #12
Creating and Sustaining a Customer Centric Culture
Creating and Sustaining a Customer Centric Culture
To improve your customer experience you must also become much more customer centric. How do you do this? What should we... Read more
6 Oct 2018
•
25mins
Ranked #13
How Apple Uses Psychology To Construct An Outstanding Experience
How Apple Uses Psychology To Construct An Outstanding Experience
What You Should Learn from Apple’s Outstanding Experience I am a huge fan of Apple products. If there were already a w... Read more
28 Mar 2020
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34mins
Ranked #14
Seven Key Strategic Questions Critical to Improving Your Customer Experience - Bahrain CX Conference
Seven Key Strategic Questions Critical to Improving Your Customer Experience - Bahrain CX Conference
To improve your customer experience it is vital you address these seven key strategic questions. Colin reveals these qu... Read more
20 Oct 2018
•
29mins
Ranked #15
How To Create Innovative Service
How To Create Innovative Service
One thing many positive Customer Experience stories people tell have in common is they involve a moment that surprised a... Read more
9 Mar 2019
•
27mins
Ranked #16
How Do I Evoke Customer Emotions?
How Do I Evoke Customer Emotions?
Colin Shaw and Prof. Ryan Hamilton explore the study of customer emotions and how they influence customer experience and... Read more
25 Aug 2018
•
26mins
Ranked #17
A Glimpse To The New Trends In Humanizing Technology
A Glimpse To The New Trends In Humanizing Technology
Social media has changed many things about our lives. Not only can we have a blow by blow account of what our friends an... Read more
15 Feb 2020
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24mins
Ranked #18
The Secret of Pricing
The Secret of Pricing
The Secret of Pricing Academia has a problem with names. They are not always, well, intuitive. Hyperbolic Discounting is... Read more
25 Jan 2020
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26mins
Ranked #19
The 7 Telltale Signs of a Company NOT Committed to Customers
The 7 Telltale Signs of a Company NOT Committed to Customers
The 7 Telltale Signs of a Company NOT Committed to Customers I discovered many years ago that I could determine whether ... Read more
30 Nov 2019
•
26mins
Ranked #20
What Affects Customers Perception of Price?
What Affects Customers Perception of Price?
People know an expensive brand when they see one. They also can spot a discount retailer at fifteen paces. So, why do th... Read more
9 Nov 2019
•
27mins
