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NN/g UX Podcast

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every mont... Read more

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33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)

33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)

Measuring a user experience can be intimidating at first, but it's an essential part of determining whether your work is... Read more

4 Dec 2023

44mins

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Quick Update: Episodes Now On YouTube!

Quick Update: Episodes Now On YouTube!

(But don't worry, we will still continue publishing future episodes on Spotify, Apple Podcasts, and many other platforms... Read more

13 Oct 2023

2mins

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32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)

32. Conducting Research with Employees (feat. Angie Li, UXMC, Senior Manager of Product Design at Asurion)

Research with employees might sound easy in theory: you work in the same company as the people you need to observe or in... Read more

8 Sep 2023

43mins

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31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)

31. Service Design 101 (feat. Thomas Wilson, UXMC, Senior Principal Service Designer & Strategist)

Members of our UX Master Certified community are applying UX principles to their work in a range of different ways. In t... Read more

11 Aug 2023

37mins

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30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g)

30. Stakeholder Relationships (feat. Sarah Gibbons, Vice President at NN/g)

Building stakeholder relationships is no easy task but it is crucial for getting buy-in, aligning expectations and ultim... Read more

7 Jul 2023

32mins

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29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)

29. UX Mentorship (feat. Tim Neusesser, UX Specialist at NN/g, and Travis Grawey, Director of Product Design at OfficeSpace)

The importance of mentorship for personal and professional development is an often-discussed topic, yet it can be challe... Read more

2 Jun 2023

36mins

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28. Games User Research (feat. Steve Bromley, author and games user researcher)

28. Games User Research (feat. Steve Bromley, author and games user researcher)

Have you ever wondered what it's like to usability test a video game? Or what goes on behind the scenes of gaming studio... Read more

5 May 2023

34mins

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27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)

27. Customer Journey Management (feat. Kim Salazar, Sr. UX Specialist at NN/g and Jochem van der Veer, CEO/Co-Founder of TheyDo)

If you ask experienced UX practitioners how to stay user-centric, you’ll inevitably hear something about the importance ... Read more

8 Apr 2023

41mins

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26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g)

26. The Evolution of UX (feat. Dr. Jakob Nielsen, Co-Founder & Principal, NN/g)

The UX industry has recently seen what some call "unprecedented" shifts with layoffs and generative artificial intellige... Read more

3 Mar 2023

32mins

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25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg)

25. Discount Usability: Expert Reviews and Heuristic Evaluations (feat. Evan Sunwall, UX Specialist, NNg)

With the recent surge in tech layoffs, a downsizing of UX labor means UX research is harder to do, meaning: research nee... Read more

3 Feb 2023

35mins

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