042: Practical Design Discovery with Dan Brown
Dan Brown inspires us to get great at asking questions because 'the question' is one of our most invincible resources. He reminds us to maintain a spirit of collaboration with the the team members we’re struggling with since they care as much about the project as we do. He encourages us to always peer beneath the surface at the underlying structure of whatever we’re working on. He also motivates us to never settle. Secret Identity (7:47) Origin Story (9:29) Biggest Failure (20:23) Awkward Testing Story (23:27) Design Superpower (28:04) Design Kryptonite (30:52) UX Superhero Name (33:50) Fights for Users (36:08) Habit of Success (40:54) Invincible Resource (43:27) Recommended Book (51:23) Practical Design Discovery (53:40) Overcoming Team Tension (57:00) Best Advice (69:04) Contact Info (71:48) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/042 This episode is brought to you by Adobe, makers of XD. Try it free at userdefenders.com/xd Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
18 Sep 2017
011: The Best Interface is No Interface with Golden Krishna
Golden Krishna teaches us that it’s possible to reduce our amount of screen time and still solve people’s problems elegantly in the background. He enlightens us to how much we’re all drowning in screens. He also shares with us that our stuff isn’t good enough, and it never will be because as designers we’re always […]
4 Jan 2016
018: The Beauty of Simplicity with David Demaree
David Demaree reminds us of the value of simplicity, brevity, and editing. He encourages us to know who are users are and where they’re coming from. He inspires us not to get too wrapped up into the closeness of our own material and not take the criticism of our work too personally. He also teaches […]
11 Apr 2016
025: UX Designers Work with Users with Ashley Karr
Ashley Karr teaches us that we can’t be exceptional at generalizing. She encourages us to always work with the people for whom we are designing. She motivates us to always trust ourselves and our instincts. She shows us how planning and organization are key contributors to success. She also inspires us to give back by […]
1 Aug 2016
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056: Building an Effective UX Portfolio with Sarah Doody
Sarah Doody challenges us to think of our portfolio as one of the most important products we’ll ever create. She urges us to not only communicate our contributions, but to both show and tell the story of each project. In the end, she teaches us that using the right process is more than just about landing our next UX job–it will also make us better designers. Ideal Number of Projects (4:07) Lead with the Best Project (5:40) Alternate Portfolios (7:13) What a Recruiter Is Looking For Most (13:03) Proving Your Knowledge (15:52) What Does Storytelling Mean? (23:47) Edit Your Work (29:48) Do You Need a Website? (39:44) Build a Portfolio Quickly (49:36) The UX Academy (54:09) Best Advice (56:31) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/056 This episode is brought to you by Adobe, makers of XD. Try it FREE at userdefenders.com/xd
1 Apr 2019
008: There’s a Lot of Opportunity for Those Who Are Willing to Take Some Risks with Ben Callahan
Ben Callahan inspires us to be passionate about the interfaces we design and put ourselves in the shoes of the people who are using them to do amazing things. He shares a really interesting parallel from Jazz music to the work we do. He reminds us to make every day count by first thinking about […]
7 Dec 2015
039: Good Designers are Good at Business with Joe Leech
Joe Leech shows us how psychology helps frame what we’re seeing in user research. He articulates why the superpower we need is understanding how business works. He inspires us get out of our seat and talk to executives in the organization more about the business. He also challenges us to not just always be shipping, but always be shipping the right things. Secret Identity/Origin Story (4:39) Biggest Superhero (14:50) Biggest Failure (22:37) Awkward Testing Story (30:03) Design Superpower (32:03) Design Kryptonite (33:34) Design Superhero Name (36:52) Fight For Users (42:03) Psychology & Design (43:05) Habit Of Success (49:48) Invincible Resource (51:26) Book Recommendation (54:40) Best Advice (57:49) Contact Info (59:46) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/039 This episode is brought to you by Adobe, makers of XD. Try it free at userdefenders.com/xd Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
6 Aug 2017
035: Minding the Product Gap with Samuel Hulick
Samuel Hulick shows us how to build bridges for our users. He motivates us to make sure that the effort put into building the software is not wasted in the onboarding experience. He also inspires us to stay curious, and always be learning. Secret Identity/Origin Story (5:04) Onboarding Defined (9:30) Biggest Superhero (16:08) Biggest Failure (17:00) Weirdest Teardown (32:00) Design Superpower (39:20) Design Kryptonite (41:24) Design Superhero Name (42:40) Habit Of Success (48:30) Invincible Resource (50:23) How Much Is Too Much (52:00) Best Advice (64:20) LINKS Samuel’s Personal Twitter Samuel’s Professional Twitter Samuel’s Website Product People, Mind the Gap! [ARTICLE] Never Mix Up Features with Benefits Ever Again [ARTICLE] The Art of Building (or Burning) Product Bridges [ARTICLE] Kathy Sierra (Business of Software 2009) [VIDEO] Extra Credits (YouTube) [VIDEO]
12 Jun 2017
067: Design for How People Think with John Whalen
Dr. John Whalen teaches us what it means to design for how people think. He reveals the powerful principals behind what he calls the six minds of user experience, and explains how anybody can harness them to build better products (no doctorate degree required!). He reminds us that it takes serious research to reveal the deep insights that genuinely make our products successful for the user and the business. He also encourages us to understand that no one is more qualified than anyone else in solving unique problems. Psychology and UX (5:04) Six Minds of Experience (8:48) Impact of Psychology (10:54) Acronym Cheat Sheet (16:03) Three Phone Numbers (17:08) Dark Psychology (25:21) Designing for Delight (31:24) Contextual Inquiries (42:50) Upside-Down Design (49:37) Design Superpower (56:09) Design Kryptonite (57:04) UX Superhero Name (58:43) Habit of Success (59:05) Recommended Book (1:08:02) Best Advice (1:10:38) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/067 This episode is brought to you by UC Irvine’s executive master’s program for Human-Computer Interaction and Design. As a user experience professional, UCI’s hybrid program will allow you to maintain your job while pursuing the master’s degree that will propel your career forward. Visit userdefenders.com/uci to learn more. This episode is also brought to you by Porkbun. Head to userdefenders.com/porkbun now and use coupon code DEFENDERS on the checkout page to get literally a free year of a .design domain name.
14 Oct 2019
051: Accessible Design = Better Design with Derek Featherstone
Derek Featherstone teaches us how designing for people with disabilities is really just better design for everybody. He shows us how people with disabilities aren’t different from us, they just use different tools to accomplish the same things. He encourages us to apply empathy to grow our skills in learning how to design for accessibility. He also reveals how taking small steps to incorporate something new into our design process could change everything. Origin Story (5:53) What Were Your “Aha” Moments? (12:02) Why Do We Tend to Forget About Disabled Users? (17:15) Tools Disabled Folks Use to Navigate (20:47) Accessibility, Greater Than Aesthetics (31:37) Has Designing for Accessibility Ever Made Things Worse for Majority of “Able” Users? (36:14) Story of Biggest Triumph in Designing for Inclusivity + Accessibility (42:36) What’s a Roadmap for Learning this Stuff? (44:56) Contact Info (47:35) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/051 This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
23 Apr 2018
Hooked: How to Build Habit-Forming Products with Nir Eyal
I have a listener survey and one of you suggested Nir Eyal as a superguest. Today (thanks to your suggestion) I got to interview the man himself. Nir is the author of the buzz-worthy book Hooked: How To Build Habit-Forming Products. Nir did not disappoint. The guy is a wealth of knowledge and you’ll notice listening […]
12 Sep 2016
055: How to Get Your Foot in the Door with Andy Budd
Andy Budd reveals what the hiring minds of companies are really thinking. He answers how to navigate the recruitment process and presents an invaluable insight that shows how to subvert it altogether. He urges us to be more of who we are and to recognize that each of us has unique talents that are fit for the right organizations at the right time. He also emphasizes that it's up to each job seeker to communicate their personal value if they want to land the job of their dreams. Resumes That Stand Out (6:20) UX Education (28:45) Does Your Appearance Matter? (38:23) What About Soft Skills? (48:25) The Recruiter Follow-Up (60:09) Asking for Feedback (67:30) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/055 This episode is brought to you by Adobe, makers of XD. Try it FREE at userdefenders.com/xd
18 Mar 2019
049: User Research War Stories with Steve Portigal
Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research. Secret Identity (8:08) Origin Story (12:19) What drives your curiosity? (24:53) Roberta 'call me Bert's war story (29:28) What's Ethnography (the "E-word") (38:32) Rapport-building tips (46:51) Brian's war story (55:21) UX Superhero Name (66:28) Habit of Success (75:06) Steve's Corset War Story (78:39) Best Advice (84:53) Contact Info (88:33) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/049 This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
12 Mar 2018
029: Be Relentless with Ling Lim
Ling Lim inspires us to be relentless in our pursuit of the person we want to become. She teaches us to create products that connect with our users and their lives by becoming them as much as possible. She challenges us to not sacrifice the sentimental quality of a product when we design for it […]
9 Dec 2016
046: Good Design Favors the Curious with Joe Johnston
Joe Johnston inspires us to embrace the superpowers of curiosity and empathy for our users and business owners. He motivates us to always stay curious, and ask why to get to the heart of the problem faster. He encourages us to make sure we use the shiny objects available to us to actually solve a problem. "Merhl" Backstory (7:40) Secret Identity (11:38) Origin Story (13:46) Empathy is Still Important (18:52) Biggest Failure (24:46) Design Leadership/Culture (28:41) Awkward Testing Story (33:24) Design Superpower (41:50) Shiny Objects Syndrome (44:12) UX of Ambient-Driven Experiences (50:46) UX Superhero Name (56:14) Habit of Success (57:11) Invincible Resource (60:05) Best Advice (61:00) Contact Info (63:34) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/046 This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
29 Jan 2018
033: Design is About People with Andrea Picchi
Andrea Picchi reminds us that the core of design is always about people. He dives deep into the importance of design thinking. He motivates us to embrace ambiguity, and to fail as often as possible without losing the job. He also inspires us to believe in design and to always defend the user’s point of […]
1 Mar 2017
Radical Empathy with Seth Godin
Seth Godin shows us what radical empathy looks like. He reminds us to do work that matters, for people who care by focusing on serving a minimum viable audience. He teaches us that the way to stay indispensable in our work is to do work where you can’t write down the steps. He also reveals how faked empathy is just as good as real empathy for the true professional acting as if. Creating UX for Early Computer Games (4:23) What Book Would the Seth Godin of the Industrial Revolution Write? (6:43) How Do You Define Empathy? (9:30) Why is Empathy Important in Doing Great Work? (12:01) What's Your Greatest Story of Empathy in Action? (14:50) One of the Greatest Marketing Lessons Seth Ever Learned (18:44) Status Over Empathy (25:07) Empathy Learned the Hard Way (28:19) What's Your Best Advice in Building our Empathy Levels? (30:33) Advice for Becoming Better Storytellers (32:51) Are Our Smartphone Addictions Negatively Affecting our Empathy Levels? (34:27) Seth's Apple Rant (37:44) Apple Could Solve the Texting & Driving Dilemma in 4 Minutes (If They Wanted To) (39:31) How Do We Stay Indispensable In Our Work in an AI World? (41:16) Faked Empathy is Just as Good as Real Empathy (43:59) What Makes You Angry? (45:34) Jason's Blurb for Seth's New Book "This is Marketing" (48:10) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/seth Want to grow in your empathy levels toward other humans, but just not sure how to? I invite you to rise to the FREE One Week to Strong Empathy Challenge brought to you by User Defenders podcast. Simply visit userdefenders.com/empathy and enter your email address (which I commit to never ever compromise!).
13 Nov 2018
019: The Power of Design Patterns with Pek Pongpaet
Pek Pongpaet teaches us that the key to successful UX is in pattern recognition and application. He reminds us of the power of visual hierarchy in that if something’s important, it should never be buried. He reminds us of the power of observation and in testing our product with users. He also inspires us to […]
25 Apr 2016
045: Criticize by Creating with Alexa Roman
Alexa Roman motivates us to prove the value of design and contribute to it every single day. She encourages us to always be learning new things since designers work across many different fields. She inspires us to get more excited about analytics and measuring our designs. She also challenges us to think about what we want on our tombstones...while we’re still this side up. Secret Identity (7:49) Origin Story (12:42) What Will Your Tombstone Say? (19:25) Biggest Failure (21:50) Design Superpower (29:40) How Important is Aesthetics? (35:52) Awkward Testing Story (48:49) Design Kryptonite (55:23) UX Superhero Name (63:59) Designing with Data (64:30) Habit of Success (70:09) Invincible Resource (71:39) Recommended Book (73:28) Best Advice (74:48) Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/045 This episode is brought to you by InVision Studio (userdefenders.com/studio): The world's most powerful screen design tool Get your FREE audiobook from Audible at userdefenders.com/freebook. No commitment. Cancel in 30 days, and you won't be charged. The book is still yours to keep.
15 Jan 2018
057: Interviewing Like a Boss with Andy Vitale
Andy Vitale teaches us all about how to interview for our next UX job like a boss. He emphasizes the importance of avoiding jargon, and at all costs the temptation to conflate confidence with arrogance. He reminds us to be prepared to get way out of our comfort zones, and even offers smart techniques on how to cope with the discomfort in those critical moments. He also points out that pay isn't everything, and that a fantastic work culture can make all the difference. The Importance of Soft Skills (4:55) Calming Your Nerves (17:08) The Importance of Body Language (22:18) What Do You Love About Interviewing? (36:15) What Do You Hate About Interviewing? (38:21) How Much Should I Be Paid? (41:13) Discussing Salary During an Interview (47:06) Favorite Last Interview Questions (51:07) Whiteboard Exercise Preparation (54:58) How to Tell If a Company Understands UX (60:29) Words of Encouragement (63:47) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/057 This episode is brought to you by Adobe, makers of XD. Try it FREE at userdefenders.com/xd
15 Apr 2019