The Portal - Moving Beyond RACI in ITIL V3
The Portal - Moving Beyond RACI in ITIL V3
While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-... Read more
25 Sep 2009
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14mins
The Portal - ITIL V3 Awareness Tutorial
The Portal - ITIL V3 Awareness Tutorial
In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduc... Read more
25 Sep 2009
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21mins
The Portal - The Commercialization of ITIL
The Portal - The Commercialization of ITIL
In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it u... Read more
8 Jul 2009
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12mins
The Portal - Maximizing Your Investment in IT Service Management
The Portal - Maximizing Your Investment in IT Service Management
In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Manageme... Read more
8 Jul 2009
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20mins
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The Portal - The Initial Episode of the Portal
The Portal - The Initial Episode of the Portal
In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough ... Read more
8 Jul 2009
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16mins
