While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

The Portal - Moving Beyond RACI in ITIL V3

In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.

The Portal - ITIL V3 Awareness Tutorial

In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events

In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - The Commercialization of ITIL

In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management  - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events

In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events

The Portal - Maximizing Your Investment in IT Service Management

In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough economic times - New trends in ITSM tools,  Software As A Service (SAAS) - Upcoming events at CP

In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough economic times - New trends in ITSM tools, Software As A Service (SAAS) - Upcoming events at CP

The Portal - The Initial Episode of the Portal

The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

The Portal - your gateway into all things IT Service Management

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Best Episodes on Self Improvement, Growth & Development

The Best Multi-Part Documentaries, with documentaries on Obama, Federer vs Nadal, the making of Star Wars, Netflix vs Blockbuster and more. Add episodes you're interested into your queue below!