When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia. 

When Monica Jones became a mother of children requiring complex care, she realized her calling in healthcare. Listen as she shares her family’s experience in navigating the healthcare system on her children’s behalf and how it inspired her to join the patient and family experience team at the Children’s Hospital of Philadelphia.

“When we share our stories, there’s a level of healing”

Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.

Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.

Healthcare's Renaissance to Digital Transformation

Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic's silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how streamlining processes, educating staff and recognizing the achievements of volunteers play into recruiting - and keeping - a dedicated and happy volunteer workforce.

Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic's silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how streamlining processes, educating staff and recognizing the achievements of volunteers play into recruiting - and keeping - a dedicated and happy volunteer workforce.

Plan for a season. Stay a Lifetime.

Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.

Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.

No More Pizza: Moving Forward with the Basics of Experience

Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before he hopped an 18-foot fence into California and found his way into the loftiest heights of the American Dream through hope, hard work and perseverance. Listen as he reflects on his life, his work and the importance of healing in the absence of a cure.

Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before he hopped an 18-foot fence into California and found his way into the loftiest heights of the American Dream through hope, hard work and perseverance. Listen as he reflects on his life, his work and the importance of healing in the absence of a cure.

“From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa”

Dr.  Airica Steed, President &amp; CEO of The MetroHealth System, discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.

Dr.  Airica Steed, President &amp; CEO of The MetroHealth System, discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.

A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System

With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient's cultural background is key to a successful treatment plan and patient relationship.

With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient's cultural background is key to a successful treatment plan and patient relationship.

The importance of culture in healthcare

Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being able to ask for - and accept - help.

Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being able to ask for - and accept - help.

Forgive yourself for being human - A story of bipolar disorder

Dr. Jennifer Kemp changed the way she practiced medicine as a radiologist after her husband's cancer diagnosis. Listen as she talks about the lived experience of a family member going through treatment and the anxiety of waiting on radiology reports. This perspective inspired a journey to redefine the relationship between patients and their radiologists; both through direct communication and technology.

Dr. Jennifer Kemp changed the way she practiced medicine as a radiologist after her husband's cancer diagnosis. Listen as she talks about the lived experience of a family member going through treatment and the anxiety of waiting on radiology reports. This perspective inspired a journey to redefine the relationship between patients and their radiologists; both through direct communication and technology.

"I know what's on the other side of my read"

Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night. Ultimately, he spent 17 days on a ventilator and a combined three months in the hospital and a rehab facility. Bob's tough journey back to health propelled a complete change of career. Listen as he shares how he went from COVID-19 patient to Patient Experience Professional.

Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night. Ultimately, he spent 17 days on a ventilator and a combined three months in the hospital and a rehab facility. Bob's tough journey back to health propelled a complete change of career. Listen as he shares how he went from COVID-19 patient to Patient Experience Professional.

"My lungs on the x-ray looked like ground up glass": A COVID Recovery Story

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series.  The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President The Beryl InstituteTiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

I love the sound quality on this series and the storytelling. Fascinating discussions!

Great sound, great content

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us weekly as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President The Beryl Institute Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.

To Care is Human

Part 1 of this 2 part series begins to explore the life of Lindsay, a woman who spent years struggling with severe anxiety and not knowing what to do about it, or even what to call it. Also in this podcast, Bebe Smith, therapist and mental health advocate, weighs in on the broader picture of current barriers for people seeking support. Join us for this glimpse into living with a mental health condition.

Part 1 of this 2 part series begins to explore the life of Lindsay, a woman who spent years struggling with severe anxiety and not knowing what to do about it, or even what to call it. Also in this podcast, Bebe Smith, therapist and mental health advocate, weighs in on the broader picture of current barriers for people seeking support. Join us for this glimpse into living with a mental health condition.

 "In those moments, I really think I'm not going to be okay'"

Rana Awdish

As The Beryl Institute ramps up for another great Patient Experience Conference in 2020, we are taking a look back at memorable moments from Patient Experience Conference 2019. One of the 2019 keynote speakers, Rana Awdish, blew audiences away with her story - being a physician fighting for her life in her own hospital. In this Encore Podcast, Dr. Awdish gets personal about life with chronic illness and life after the relase of her best selling book, "In Shock."

As The Beryl Institute ramps up for another great Patient Experience Conference in 2020, we are taking a look back at memorable moments from Patient Experience Conference 2019. One of the 2019 keynote speakers, Rana Awdish, blew audiences away with her story - being a physician fighting for her life in her own hospital. In this Encore Podcast, Dr. Awdish gets personal about life with chronic illness and life after the relase of her best selling book, "In Shock."

 Rana Awdish: Looking Forward to PX2020 with a look back a PX2019

Engage in an in-depth exploration of how New York Presbyterian reinforces its commitment to humanizing healthcare and underlines the strategic role of CXO as an essential element in achieving key outcomes. Dr. Forese and Rick Evans share insights on their efforts at NYP to reinforce the humanity needed at the heart of healthcare in their commitment to best meet the needs of patients and the community they serve.

Engage in an in-depth exploration of how New York Presbyterian reinforces its commitment to humanizing healthcare and underlines the strategic role of CXO as an essential element in achieving key outcomes. Dr. Forese and Rick Evans share insights on their efforts at NYP to reinforce the humanity needed at the heart of healthcare in their commitment to best meet the needs of patients and the community they serve.

 A Conversation with Senior Leadership at New York Presbyterian 

Karen Grimley

Learn from Karen Grimley's vast and varied experience in the field of nursing. She has unique insight, as nurses tend to look at patients holistically, and she believes it is their responsibility to advocate and coordinate the best care possible for patients. Karen explains how situational awareness and intuitiveness are essential for impactful patient care.

Learn from Karen Grimley's vast and varied experience in the field of nursing. She has unique insight, as nurses tend to look at patients holistically, and she believes it is their responsibility to advocate and coordinate the best care possible for patients. Karen explains how situational awareness and intuitiveness are essential for impactful patient care.

 A Conversation with Karen Grimley, Chief Nurse Executive, UCLA Health & Assistant Dean of Nursing, UCLA School of Nursing

Part 2 of our conversation with Laurie Brown Kindred dives deeper into the cancer treatments she went through, her personal reaction to a changing body and reflections about how the looks of pity from strangers on the subway impacted her. These and other insights from a women who lived through cancer with grit and grace.

Part 2 of our conversation with Laurie Brown Kindred dives deeper into the cancer treatments she went through, her personal reaction to a changing body and reflections about how the looks of pity from strangers on the subway impacted her. These and other insights from a women who lived through cancer with grit and grace.

"Clinging to that last, bottom eyelash..."

We learn how Facebook became a powerful tool for Laurie when sharing her cancer diagnosis with friends and family. Laurie also explores how she approached sharing her cancer journey with her 3-year old twin girls.

We learn how Facebook became a powerful tool for Laurie when sharing her cancer diagnosis with friends and family. Laurie also explores how she approached sharing her cancer journey with her 3-year old twin girls.

"Just living life and then, BOOM! I have cancer."

Inspired by the recent release of The Beryl Institute's 2019 State of Patient Experience Report, this encore podcast features Dr. David Zaas. The 2019 State of Patient Experience Report shows us how far we have come and Dr. Zass provides a vision for where we can go in the future.

Inspired by the recent release of The Beryl Institute's 2019 State of Patient Experience Report, this encore podcast features Dr. David Zaas. The 2019 State of Patient Experience Report shows us how far we have come and Dr. Zass provides a vision for where we can go in the future.

 Encore: A Conversation with Dr. Zaas, President of Duke Raleigh Hospital

Where does a parent turn when they have concerns about their child's mental health? Expert Bebe Smith sets the stage with a "101" on mental health language. Sarah, Zach's mother, shares her family's story about what it was like to navigate getting help for her son with Asperger's. Both women depict what parents need most during challenging and uncertain times, while seeking help for their child.

Where does a parent turn when they have concerns about their child's mental health? Expert Bebe Smith sets the stage with a "101" on mental health language. Sarah, Zach's mother, shares her family's story about what it was like to navigate getting help for her son with Asperger's. Both women depict what parents need most during challenging and uncertain times, while seeking help for their child.

 "The mom is falling apart. Take the time to listen."

Joanne Conroy

Dr. Conroy wholeheartedly believes in the generosity of spirit, especially as it applies to a healthcare setting. In this episode, she depicts how empowering patients with the right tools and knowledge is of the utmost importance in order to help guide them to an informed decision. Furthermore, Dr. Conroy provides examples of just how seriously healthcare providers must value the unique needs of the community they serve, while meeting patients where they are.

Dr. Conroy wholeheartedly believes in the generosity of spirit, especially as it applies to a healthcare setting. In this episode, she depicts how empowering patients with the right tools and knowledge is of the utmost importance in order to help guide them to an informed decision. Furthermore, Dr. Conroy provides examples of just how seriously healthcare providers must value the unique needs of the community they serve, while meeting patients where they are.

 A Conversation with Dr. Joanne Conroy, Chief Executive Officer and President of Dartmouth-Hitchcock  and Dartmouth-Hitchcock Health

Is it wrong to eat homemade pie when we visit a patient in their home? See what you think after hearing from Nicole Clagett and Cooper Linton. They started a podcast to help shift perceptions about care for the aging. Here, we get to learn from them about personal experiences that shaped their professional journeys and explore how we might think about home health services in the future.

Is it wrong to eat homemade pie when we visit a patient in their home? See what you think after hearing from Nicole Clagett and Cooper Linton. They started a podcast to help shift perceptions about care for the aging. Here, we get to learn from them about personal experiences that shaped their professional journeys and explore how we might think about home health services in the future.

Edge of Aging Part 1: "If they offer pie, take it."

Learn from Oliver as he describes "coming into himself," while he discovers his identity as a transgender teen. Alongside Oliver is Jenny, Oliver's mom and fierce advocate, who blazes a path to ensure the best medical and emotional support for her son. Through these stories, discover where healthcare systems and professionals have the opportunity to fill knowledge gaps, improve communication, and create agile systems that may just mean the difference between life and death.

Learn from Oliver as he describes "coming into himself," while he discovers his identity as a transgender teen. Alongside Oliver is Jenny, Oliver's mom and fierce advocate, who blazes a path to ensure the best medical and emotional support for her son. Through these stories, discover where healthcare systems and professionals have the opportunity to fill knowledge gaps, improve communication, and create agile systems that may just mean the difference between life and death.

 "I was fine with my body. I just didn't like that it was mine."

The "You never know when it might be a day with baby chicks..." podcast was one of our most loved to date. Listen again (or for the first time if you missed it!) and explore the role of a patient advocate more deeply by reading these resources.

The "You never know when it might be a day with baby chicks..." podcast was one of our most loved to date. Listen again (or for the first time if you missed it!) and explore the role of a patient advocate more deeply by reading these resources.

 Encore Podcast: Listen again and explore the work of patient advocates with these related resources

Listen to this jovial conversation and explore employee engagement from a new perspective. Should we all be making deliberate choices to do things outside of work that make us better at work? You decide, after hearing from Catherine Dale.

Listen to this jovial conversation and explore employee engagement from a new perspective. Should we all be making deliberate choices to do things outside of work that make us better at work? You decide, after hearing from Catherine Dale.

 "Bravery and Risk"

It takes a wide variety of professionals to ensure a positive patient experience. One vital role within healthcare, that often goes underappreciated, is law enforcement officers, who have chosen to work within the walls a healthcare setting. The individuals in this podcast have a lot to share about how they fit into the fabric of healthcare and how they can provide a model for engaging patients and families with compassion and integrity. We are excited to share the voices of Officer Graham and Officer Salinas, two extraordinary Humans in Healthcare.

It takes a wide variety of professionals to ensure a positive patient experience. One vital role within healthcare, that often goes underappreciated, is law enforcement officers, who have chosen to work within the walls a healthcare setting. The individuals in this podcast have a lot to share about how they fit into the fabric of healthcare and how they can provide a model for engaging patients and families with compassion and integrity. We are excited to share the voices of Officer Graham and Officer Salinas, two extraordinary Humans in Healthcare.

 “You can’t come in with the same walk”

When we think about Patient and Family Engagement, we usually think of it occuring during the point of care and follow up visits. What happens when patient engagement continues well after recovery? Listen to neurosurgeon, Dr. Erik Hauck, and stroke survivor, Kara Lyven, explore the benefits of becoming "running buddies" following Kara's recovery from brain surgery. How might this relationship improve clinical care and "close the loop" for the families of both the patient and the physician?

When we think about Patient and Family Engagement, we usually think of it occuring during the point of care and follow up visits. What happens when patient engagement continues well after recovery? Listen to neurosurgeon, Dr. Erik Hauck, and stroke survivor, Kara Lyven, explore the benefits of becoming "running buddies" following Kara's recovery from brain surgery. How might this relationship improve clinical care and "close the loop" for the families of both the patient and the physician?

Thanksgiving ENCORE: Running Buddies

In Part 2 of this 2 part series, we find out what life is like for Lindsay after she sought care for her crippling anxiety and how she manages her mental illness in the same way anyone with a chronic illness might. Bebe Smith provides perspective on how society's perceptions of those with mental health challenges shift over time and what we should focus on when serving those seeking help.

In Part 2 of this 2 part series, we find out what life is like for Lindsay after she sought care for her crippling anxiety and how she manages her mental illness in the same way anyone with a chronic illness might. Bebe Smith provides perspective on how society's perceptions of those with mental health challenges shift over time and what we should focus on when serving those seeking help.

 "We're all human here."

In part 2 of this podcast, we pick up where we left off with Nicole Clagett and Cooper Linton, the co-hosts of the Edge of Aging podcast. This time, we explore how the Baby Boomer Generation has begun to change Long Term Care and how the attitudes around hospice have started to shift. The topics may be heavy, but the conversation is light and fun! Take a listen and see for yourself.

In part 2 of this podcast, we pick up where we left off with Nicole Clagett and Cooper Linton, the co-hosts of the Edge of Aging podcast. This time, we explore how the Baby Boomer Generation has begun to change Long Term Care and how the attitudes around hospice have started to shift. The topics may be heavy, but the conversation is light and fun! Take a listen and see for yourself.

Edge of Aging Part 2: "Put air in their lungs"

The Right to Die is a complicated and controversial topic. Kati, a passionate and loving OT, shares her story of a family asking for her guidance when the suffering had become too much. If "patient values guide clinical decisions" what does that mean in the context of euthanasia? Kati opens this conversation up for us because, if we can't talk about end of life, how can we really support those facing it?

The Right to Die is a complicated and controversial topic. Kati, a passionate and loving OT, shares her story of a family asking for her guidance when the suffering had become too much. If "patient values guide clinical decisions" what does that mean in the context of euthanasia? Kati opens this conversation up for us because, if we can't talk about end of life, how can we really support those facing it?

"It's an Occupation of Life to Die"

Nairobi, Kenya is home to a kind people with a public and private healthcare delivery systems. When there is great disparity within a developing country impacting the ability to provide safe care, where does patient experience fit into the landscape? This and more from Tom Simba at Nairobi Hospital.

Nairobi, Kenya is home to a kind people with a public and private healthcare delivery systems. When there is great disparity within a developing country impacting the ability to provide safe care, where does patient experience fit into the landscape? This and more from Tom Simba at Nairobi Hospital.

We Can't Copy and Paste Improvement

How do healthcare teams at a large University hospital handle daily patient care during the time of a global pandemic and immense stress? Dr. Craig Rackley, Assistant Professor of Medicine at Duke depicts the measures that he and his fellow practitioners are taking to reserve resources such as PPE in order to work as safely and efficiently as possible during this time.

How do healthcare teams at a large University hospital handle daily patient care during the time of a global pandemic and immense stress? Dr. Craig Rackley, Assistant Professor of Medicine at Duke depicts the measures that he and his fellow practitioners are taking to reserve resources such as PPE in order to work as safely and efficiently as possible during this time.

 All Hands on Deck - Healthcare Heroism During COVID-19

The best podcast episodes of anyone with an interesting story. With famous guests like Obama, LeBron James, Drake, Oprah Winfrey, Richard Branson, Michelle Obama, Serena Williams, to anyone who has a unique and interesting story to tell. Add episodes you're interested into your queue below!

Best Episodes: Personal Stories & Great Interviews

The best philosophy podcast episodes. Asking questions about how to live a better life, what it means to be and do good, to the idea of God. This topic includes episodes that bring about important questions that everyone should be asking themselves. Add episodes you're interested into your queue below!