Ranked #1
Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going
Episode 21 – Mikael Blaisdell on where Customer Service has been and where it’s going
With 30 years in customer service, Mikael Blaisdell shares his insights into the past and on the future of the industry.... Read more
21 Jan 2015
•
38mins
Ranked #2
Episode 20 – Ben McCormack on Conducting User Interviews
Episode 20 – Ben McCormack on Conducting User Interviews
Ben shares how he got started conducting user interviews and sharing those insights with his team. Highlights: Getting s... Read more
20 Nov 2014
•
1hr 5mins
Ranked #3
Episode 19 – Mercer Smith-Looper on Launching an Online Community
Episode 19 – Mercer Smith-Looper on Launching an Online Community
It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper, Customer Champion and Com... Read more
14 Oct 2014
•
40mins
Ranked #4
Episode 18 – Mat Patterson on Building a Remote Team
Episode 18 – Mat Patterson on Building a Remote Team
Mat Patterson, Head of Customer Support at Campaign Monitor, talks about the challenges that come with growing his team ... Read more
18 Sep 2014
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38mins
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Ranked #5
Episode 17 – Mike Grafham on Evolving Customer Success
Episode 17 – Mike Grafham on Evolving Customer Success
Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and talking about the evolving... Read more
21 Aug 2014
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42mins
Ranked #6
Episode 15 – Christa Collins on Growing from 1 to 180 – Part 1
Episode 15 – Christa Collins on Growing from 1 to 180 – Part 1
Christa Collins, VP of Customer Care at Squarespace, shares her experiences with the challenges of growing the team from... Read more
11 Jul 2014
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27mins
Ranked #7
Episode 14 – Shervin Talieh on the Problem with Post Service Surveys
Episode 14 – Shervin Talieh on the Problem with Post Service Surveys
Shervin Talieh, CEO of PartnerHero and formerly CEO of Drumbi, explains the problem with using post service surveys and ... Read more
19 Jun 2014
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38mins
Ranked #8
Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing
Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing
Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps through usability testing. H... Read more
5 Jun 2014
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29mins
Ranked #9
Episode 12 – Kathleen Rouse on Collecting and Sharing Stories
Episode 12 – Kathleen Rouse on Collecting and Sharing Stories
Kathleen Rouse shares how she uses stories to help her customers reach success at Yammer and Findly. We cover how to use... Read more
22 May 2014
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31mins
Ranked #10
Episode 11 – Nick Francis on Proactive Customer Conversations
Episode 11 – Nick Francis on Proactive Customer Conversations
“What if you could use customer support proactively to create wow experiences.” Nick Francis shares stories from the ear... Read more
30 Apr 2014
•
31mins
