CX Network

The entertaining Genworth Financial team joins us from OPEX Week 2020 to tell us their enterprise’s transformation story... Read more

Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centri... Read more

McDonald’s senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions v... Read more

Sarah Aerni is a data scientist Salesforce. In this conversation, Sarah leads off by talking about what that even means.... Read more

Jason Liberman shares the importance of staying relevant and competent in the online payment space."I think it's encoura... Read more

Suzy Nixon joins us and shares what her role is really all about, "the idea is really to help people realize that they b... Read more

Rohit Amberker opens this episode of Pace of Change with a clear disclaimer: he is no expert on this week’s topic. Howev... Read more

Jack Cheng covered a lot of ground in this interview. He described NIO, the company he co-founded, as “an EV provider, a... Read more

Claude Silver is the Chief Heart Officer at VaynerMedia, a global digital creative agency.  Her role, as she sees it, is... Read more

The key to a smooth transition into the Fourth Industrial Revolution is the ability to seamlessly upskill and reskill th... Read more

Annie Forsmark is one of the presenters at the Employee Experience Forum in September. She started her career 20 years a... Read more

Kevin Monroe welcomes Jo Bartnicke, Global Change Manager at Unilever, to the Employee Experience Express conversations.... Read more

The Director of Spark (lean transformation and Sustainability at BBC, Adrian Ruth joins us to share that four years on t... Read more

Caroline Basyn joins us and discusses the difficulty of implementing big changes in a rapidly evolving technological wor... Read more

Deepak Subarao joins us and shares the value of working smart and not hard: "If it doesn't add value to the business and... Read more

On better customer experience through refining process and removing waste, David Gruber, "there's a tremendous focus on... Read more

On how CX works at John Lewis, @CatDunkley explains she's on "a very small team within John Lewis called Customer Experi... Read more

Max Just is accompanied by a special guest on this episode of Future of Work. Julie Seitz is an expert on all things wor... Read more

Pfizer’s Anil Bhavnani discusses the future benefits of digital transformation and intelligent automation. Within the me... Read more

Bruce Daisley is one of the presenters at this year’s Employee Experience forum. Bruce is VP for Twitter in Europe, Midd... Read more