Suzy Nixon's guest appearances

Suzy Nixon

CX Network

Sarah Aerni

Alexis Smith

Bruce Daisley

Laura Evans

James Dodkins

Claude Silver

Timothy Renick

James Potter

David Gruber

Deborah Kops

Andrew Moore

Beju Shah

Cathy O'Dowd

Jamie Campbell

Nick Muir

OwlTail

Suzy Nixon joins us and shares what her role is really all about, "the idea is really to help people realize that they bring a lot of their own experiences and assumptions and bias to any customer experience and their understanding of that. The idea is to help people realize that by utilizing things like human-centered design and getting new research and new insights, to think differently about how they can solve the problems, they will come up with some new ideas that are better for the customers."

<p>Suzy Nixon joins us and shares what her role is really all about, "the idea is really to help people realize that they bring a lot of their own experiences and assumptions and bias to any customer experience and their understanding of that. The idea is to help people realize that by utilizing things like human-centered design and getting new research and new insights, to think differently about how they can solve the problems, they will come up with some new ideas that are better for the customers."</p>

Ep.72: Suzy Nixon, Bupa