Ido Bornstein-HaCohen's guest appearances

Ido Bornstein-HaCohen

Sales Influence Podcast

IBM thinkLeaders

AI in Sales

Gabe Larsen

Matthew Pollard

Nolan Bauerle

Robert Greene

Andy Paul

Dennis Mortensen

Randy Gage

John Barrows

Jeff Bajorek

Amit Bendov

Kevin Dorsey

Brian Solis

Oren Klaff

Eric Martinez

Andrew Davis

OwlTail

Are companies collecting the right data for the customer experience? Would people rather chat with a bot or a human? How do companies ensure they reach customers the way they liked to be reached?In this episode of IBM thinkLeaders podcast, we are joined by guests Ido Bornstein-HaCohen (CEO of Conversocial) &amp; Gabe Larsen (VP of Growth at Kustomer). We talk to Ido and Gabe about using bots to deflect reduce expensive FAQ-type interactions, treating customers as unique individuals as opposed to tickets, and using AI to augment customer service agents and improve the overall customer journey. Hosted by Amanda Thurston &amp; Emily Winchurch.Connect with us @IBMthinkLeaders &amp; the guests at:@IdoHacohen@Conversocial@GabeLarsen@Kustomer@MandyLewToYou (host)"[W]e're pretty good at understanding the inputs. But you know, the challenging piece is really understanding the outputs." -Ido Bornstein-HaCohen, CEO of Conversocial"I think we've got to get better at personalizing, not around the account but at the persona or the industry." -Gabe Larsen, VP of Growth at Kustomer

Are companies collecting the right data for the customer experience? Would people rather chat with a bot or a human? How do companies ensure they reach customers the way they liked to be reached? In this episode of IBM thinkLeaders podcast, we are joined by guests Ido Bornstein-HaCohen (CEO of Conversocial) &amp; Gabe Larsen (VP of Growth at Kustomer). We talk to Ido and Gabe about using bots to deflect reduce expensive FAQ-type interactions, treating customers as unique individuals as opposed to tickets, and using AI to augment customer service agents and improve the overall customer journey. Hosted by Amanda Thurston &amp; Emily Winchurch. Connect with us @IBMthinkLeaders &amp; the guests at: @IdoHacohen @Conversocial @GabeLarsen @Kustomer @MandyLewToYou (host) "[W]e're pretty good at understanding the inputs. But you know, the challenging piece is really understanding the outputs." -Ido Bornstein-HaCohen, CEO of Conversocial "I think we've got to get better at personalizing, not around the account but at the persona or the industry." -Gabe Larsen, VP of Growth at Kustomer

Enhancing the Customer Experience w/ NLP feat. Ido Bornstein-HaCohen & Gabe Larsen

This is a great AI conversation with Bornstein-HaCohen who joined Conversocial as COO in 2017 to oversee all commercial operations. Before coming on board, he achieved significant success growing and scaling companies with more than 15 years of experience in executive leadership positions at LivePerson, a leading Salesforce Consultancy and SAP. In early 2019, he was appointed Conversocial's president, expanding his responsibilities to include product and engineering oversight.

This is a great AI conversation with Bornstein-HaCohen who joined Conversocial as COO in 2017 to oversee all commercial operations. Before coming on board, he achieved significant success growing and scaling companies with more than 15 years of experience in executive leadership positions at LivePerson, a leading Salesforce Consultancy and SAP. In early 2019, he was appointed Conversocial's president, expanding his responsibilities to include product and engineering oversight.

Interview: Ido Bornstein-HaCohen, CEO of Conversocial