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Gabe Larsen

14 Podcast Episodes

Latest 6 Nov 2021 | Updated Daily

Weekly hand curated podcast episodes for learning

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What's Wrong With Customer Service? | Gabe Larsen and Vikas Bhambri

Customer Service Secrets by Kustomer

Today it’s just Vikas and Gabe talking about the issues faced the most in the CX industry and solutions for dealing with them. We discuss how companies might be trying to manage their customer feedback, and then talk about what employees might be experiencing in their own work life and recognizing when they’re frustrated or losing focus in their job and being able to track the data for that. B to B and B to C companies have their various problems and issues that we distinguish and for which we come up with some solutions. Is customer feedback being managed more often? 3:102 things we would do if we had a magic wand 5:56B to B and B to C customer service 14:00Varying customer experience 17:19“We can detect the sentiment of a customer’s email. What if we could detect the sentiment of an employee’s Slack or email? Maybe it will actually show that there’s a negative sentiment, like they’re getting more and more disenfranchised or hostile in their emails because they’re frustrated.” 8:46


24 Jun 2021

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Welcome to the MEconomy Featuring Gabe Larsen

Amazing Business Radio

Top Takeaways: The Me-conomy is about giving the customer what they want, when they want it, how they want it, with little to no effort. That’s convenience! A perfect omnichannel experience allows a customer to start a support conversation through one channel and finish the same conversation in another without having to repeat information. Kustomer has found that 77% of customers expect their problem to be resolved immediately, placing an emphasis on ‘real-time’ customer service strategies. Personalization has only grown more important throughout the COVID-19 pandemic. Customers are used to it, and it’s not going away. Chatbots have an important role to play. The problem with a lot of today’s chatbots is that they’re not able to connect to a CRM system. It’s crucial in today’s world to position your company in a way that ties your CRM to your channels of communication in order to provide great customer service. Incorporating self-service, real-time responses, personalization, and communication channel-of-choice can ultimately lead to a convenient experience for customers. Quote:“The five pillars that define a me-conomy include self-service, real-time, personalization, channel-of-choice, and low effort.”About:Gabe Larsen currently leads Kustomer’s worldwide marketing efforts, including advertising, brand, communications, demand, and digital. Prior to joining Kustomer, Gabe was the VP of Marketing for XANT where he helped create the sales acceleration category and grow the company to nearly one-hundred million in revenue. Learn more about your ad choices. Visit megaphone.fm/adchoices


9 Feb 2021

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Gabe Larsen - When New Business is Scarce, Make Every Experience Count - S5E12

Voices of CX

Gabe Larsen leads Kustomer’s worldwide marketing efforts, including advertising, brand, communications, demand, and digital.Prior to joining Kustomer, Gabe was the VP of Marketing for XANT (formerly InsideSales.com) where he helped create the sales acceleration category and grow the company from six to nearly one-hundred million in revenue. Gabe oversaw the brand transformation, establishing XANT as an industry thought leader, and pioneering a new enterprise go-to-market motion.If Gabe is not creating marketing strategies, partnering with sales people to close a deal, producing content to build pipeline, or pioneering new marketing and sales approaches, you’ll find him at home playing with his four boys, at the nearest karaoke bar pretending he’s on America’s Got Talent, or at the gym playing basketball like he’s still in high school.Follow Gabe Larsen on LinkedIn: www.linkedin.com/in/gabelarsen/Follow Gabe Larsen on Twitter: @GabeLarsenListen to Gabe's Podcast here: www.kustomer.com/blog/category/podcast/Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/Follow Mary Drumond on Twitter: @drumondmary


8 Jun 2020

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Who Is Gabe Larsen and Why Should You Listen to the Customer Service Secrets Podcast?

Customer Service Secrets by Kustomer

Gabe Larsen, the host of Customer Service Secrets, talks about his experiences in customer service and customer experience up to this point in his career. He guides us through his journey working at companies like Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer, along with some of the knowledge that he has gained through those roles. In this episode, we focus on how to leverage customer service to drive revenue, in a time where we must be customer-obsessed and meet the demands of the modern buyer.Customer Service Experience 0:30Behavioral Economics 4:05Human Sigma 9:01Customer Obsessed 13:45https://www.kustomer.com/


21 Feb 2020

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Enhancing the Customer Experience w/ NLP feat. Ido Bornstein-HaCohen & Gabe Larsen

IBM thinkLeaders

Are companies collecting the right data for the customer experience? Would people rather chat with a bot or a human? How do companies ensure they reach customers the way they liked to be reached?In this episode of IBM thinkLeaders podcast, we are joined by guests Ido Bornstein-HaCohen (CEO of Conversocial) & Gabe Larsen (VP of Growth at Kustomer). We talk to Ido and Gabe about using bots to deflect reduce expensive FAQ-type interactions, treating customers as unique individuals as opposed to tickets, and using AI to augment customer service agents and improve the overall customer journey. Hosted by Amanda Thurston & Emily Winchurch.Connect with us @IBMthinkLeaders & the guests at:@IdoHacohen@Conversocial@GabeLarsen@Kustomer@MandyLewToYou (host)"[W]e're pretty good at understanding the inputs. But you know, the challenging piece is really understanding the outputs." -Ido Bornstein-HaCohen, CEO of Conversocial"I think we've got to get better at personalizing, not around the account but at the persona or the industry." -Gabe Larsen, VP of Growth at Kustomer


6 Feb 2020

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How to Optimize Your Sales Cadence, with Gabe Larsen

Sales IQ Podcast

This week we welcome Gabe Larsen to the Sales IQ podcast. Gabe is THE person you want to talk to and should be following on social if you want to learn about Sales Cadence and using it effectively in your career.This week we dive deep into Sales Cadence and what you should be doing to enhance your ability and sell effectively in your industry. There is tons of information here for you to unpack so we hope you are ready to take it all in.We are loving the feedback so please keep it coming, tell us your sales stories, we want to hear how you have improved your skills and taken the next step in your sales journey.Where you can find Gabe:https://www.linkedin.com/in/gabelarsen/ https://podcasts.apple.com/au/podcast/sales-secrets/id1119915980 https://www.xant.ai [03:15] - How Gabe got into sales [07:30] - The definition of Sales Cadence [10:50] - The 5 pillars of sales cadence [12:30] - The importance of cadence and the need for marketing and sales to work together [15:05] - The best outreach attempt Luigi had… and it didn't have a call to action!![16:25] - Why you should be using video despite what the statistics tell you[20:30] - The secrets behind making an expert video to open a dialogue[32:00] - Tips for using text to enhance your sales experience[40:50] - Sales people; are they born or made?[43:00] - Sales; a science or art?[45:30] - The biggest influence in Gabe's career


28 Nov 2019

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Gabe Larsen of XANT Reveals 5 Steps to Maximizing Customer Engagement

Digital Conversations with Billy Bateman

Guest: Gabe Larsen- Gabe's path to success started in 2005, when he spent two years managing InsideSales.com’s four-person sales team. Accenture in San Francisco was Gabe’s next stop, where he worked as a business analyst on the CalPERS project, the nation's largest public pension fund with assets totaling $214 billion. Next, he worked for Goldman Sachs for two years as an equity derivative specialist. Gabe oversaw derivative activity on the London and Hong Kong exchanges for 75 U.S hedge funds, managing $750 million to $30 billion under assets. Realizing his passion and skill in the science of sales, Gabe left Goldman Sachs in 2009 to work as an enterprise salesman and strategy consultant for research-based, global performance-management company Gallup, Inc. Gabe worked for four years in Gallup’s offices around the world—making stops in Nebraska, Saudi Arabia; and United Arab Emirates before returning to the U.S.Gabe is now the VP of marketing and oversees all of InsideSales.com's marketing strategies as well as being the host of the popular Sales Secrets podcast.Connect with Hans on LinkedIn and check out the XANT website.3 Strategies to maximizing customer engagement:Number of attemptsMedia and pattern usedDurationSpacingContentConnect with Billy and ChatfunnelsBilly on LinkedIn and Twitter.Chatfunnels on LinkedIn, Facebook, Twitter, and Instagram.Check out our blog and get a free bot & live chat analysis!Take a screenshot of the podcast and post using the #digitalconversations!


18 Nov 2019

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EP. 34 - How AI Increases Competitiveness w/ Gabe Larsen

The Alignment Podcast

This episode I speak with Gabe Larsen, VP of Marketing at InsideSales.com. He is also the host of the popular Sales Secrets Podcast and president of the Utah chapter of the AA-ISP. Gabe has a wealth of experience cross-functional experience in finance, consulting, sales and marketing. He is now focused on helping B2B companies leverage the power of AI to unlock their growth potential. In our conversation we discuss: Is there still a need to have a delineation between the sales and marketing function? How to create a sales process that allows sellers to be flexible and connect with buyers on a human level How AI allows everyone to raise the bar and perform at a higher level How to get access to the best data to ensure you’re making the right decisions to position your company for growth. Additional Resources: Sales Secrets Podcast Engage with Gabe on LinkedIn and Twitter Music/Production: Chris "KID" Robinson, Hitmakuzz Productions Subscribe to the podcast: Apple Podcast | Stitcher | RSS | Spotify


29 May 2019

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Unleashing Sales Growth Through Science - Gabe Larsen, InsideSales.com

Sales Influence - Why People Buy!

Salespeople can sell more by incorporating data science and technology into the way they actually sell. Data science offers reliable answers to the questions salespeople ask most often, such as: Where should I focus my time? Who should I sell to? What actions should I take? Data science can do this because it is able to weigh thousands of attributes that make up an ideal prospect or next best action in a way that the human brain simply cannot. Reps need this superpower incorporated into the way they work both in and out of the CRM.  Guest: Gabe Larsen, VP at InsideSales.com


27 Apr 2018

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Sales Cadences with Gabe Larsen


In the March 2018 SalesProChat, we talk with Gabe Larsen about the strategies and character needed to be an effective seller. Gabe's factors - which we'll look at in this show - are attempt, media, duration, spacing and content. Gabe is Experience V.P. of Marketing Strategy at InsideSales Labs, the research and best practice arm of InsideSales.com. Gabe is also host of the #1 Ranked #Playmaker Podcast from InsideSales.


22 Mar 2018