Ben McCammon's guest appearances

Ben McCammon

Service Design Show

OwlTail

Okay, this might sound a bit strange... But whether or not you can drive change within your organization has little to do with the quality of your work. Often it's the (lack of) enabling factors around you that determine how impactful you can be.So in this week's episode, we take a step back from our core service design practices and focus on the external conditions that influence our work.During a deep dive session in our Circle community, Ben McCammon shared a valuable health check framework he uses as a team lead. This framework outlines 12 essential success factors that often get overlooked in the midst of day-to-day work.Ignoring these factors can have detrimental long-term effects, leading to team frustration, attrition, and doubts from senior leaders about the team's value. So a lot is riding on making sure that these success factors are always in good shape.Join us as Ben walks us through four key elements of the framework, providing insights and practical advice for creating an environment where service design teams can thrive.If you're a team lead, this framework will undoubtedly be a valuable resource. And if you're not yet in a leadership role, consider sharing this episode with your lead to create a better understanding of what you need to drive change at scale.Enjoy the conversation!- Marc--- [ 1. GUIDE ] ---00:00 Welcome03:00 Who is Ben08:45 Role of the leader12:00 Defining success16:00 The health check18:30 Framework overview19:15 What is the Circle24:45 Expertise &amp; Credibility27:00 Taking actions &amp; routines28:15 Demonstrating value32:00 Proactive stakeholder management35:45 Scoping &amp; planning work38:00 Learning-oriented feedback42:00 Meaningful progress49:00 Appreciation and recognition52:30 Changes to the framework54:00 The most important thing55:00 Closing thoughts--- [ 2. LINKS ] ---  https://www.linkedin.com/in/benmccammon/ https://www.servicedesignshow.com/team_health_check_framework/  ⁠--- [ 3. CIRCLE ] ---Connect with and learn from fellow service design professionals across the world. Join our growing community!⁠⁠https://www.servicedesignshow.com/circle

Okay, this might sound a bit strange... But whether or not you can drive change within your organization has little to do with the quality of your work. Often it's the (lack of) enabling factors around you that determine how impactful you can be. So in this week's episode, we take a step back from our core service design practices and focus on the external conditions that influence our work. During a deep dive session in our <a href="https://www.servicedesignshow.com/circle/" rel="noopener noreferer nofollow" target="_blank">Circle</a> community, <a href="⁠https://www.linkedin.com/in/benmccammon/⁠" rel="noopener noreferer nofollow" target="_blank">Ben McCammon</a> shared a valuable health check framework he uses as a team lead. This framework outlines 12 essential success factors that often get overlooked in the midst of day-to-day work. Ignoring these factors can have detrimental long-term effects, leading to team frustration, attrition, and doubts from senior leaders about the team's value. So a lot is riding on making sure that these success factors are always in good shape. Join us as Ben walks us through four key elements of the framework, providing insights and practical advice for creating an environment where service design teams can thrive. If you're a team lead, this framework will undoubtedly be a valuable resource. And if you're not yet in a leadership role, consider sharing this episode with your lead to create a better understanding of what you need to drive change at scale. Enjoy the conversation! - Marc --- [ 1. GUIDE ] --- 00:00 Welcome 03:00 Who is Ben 08:45 Role of the leader 12:00 Defining success 16:00 The health check 18:30 Framework overview 19:15 What is the Circle 24:45 Expertise &amp; Credibility 27:00 Taking actions &amp; routines 28:15 Demonstrating value 32:00 Proactive stakeholder management 35:45 Scoping &amp; planning work 38:00 Learning-oriented feedback 42:00 Meaningful progress 49:00 Appreciation and recognition 52:30 Changes to the framework 54:00 The most important thing 55:00 Closing thoughts --- [ 2. LINKS ] --- <ul> <li><a href="https://www.linkedin.com/in/benmccammon/" rel="noopener noreferer nofollow" target="_blank">https://www.linkedin.com/in/benmccammon/</a></li> <li><a href="https://www.servicedesignshow.com/team_health_check_framework/" rel="noopener noreferer nofollow" target="_blank">https://www.servicedesignshow.com/team_health_check_framework/</a></li> </ul> ⁠ --- [ 3. CIRCLE ] --- Connect with and learn from fellow service design professionals across the world. Join our growing community! <a href="⁠⁠https://www.servicedesignshow.com/circle" rel="noopener noreferer nofollow" target="_blank">⁠⁠https://www.servicedesignshow.com/circle</a>

Enabling Internal Service Design Teams to Thrive / Ben McCammon / #Circle

Circle

Okay, here's a sensitive question... How comfortable are you with strategically influencing stakeholders? If this question feels a bit creepy stay with me a bit longer. This is really important. Because what if I told you that knowing how and who to influence is a key success factor for every service design professional? So it's no surprise that this is a topic that keeps coming up in our Circle community sessions. In our recent session we did a deep dive into this topic. We explored which tools and methods people actually use to cultivate influence inside their organizations. As you'll hear in this podcast episode we really get down to the most practical level, the nitty gritty stuff.  Yes, the things that actually help you do a better job the next day. So click the link below to discover what it's all about. Discussing influence can quickly feel very heavy and serious. But what I enjoyed about the conversation with Ben was that we were able to have some fun and take the heavy load off it without dumbing it down. Hope you'll enjoy it as much as I did! --- [ EPISODE GUIDE ] --- 00:00 Welcome to the Show 03:30 Who is Ben McCammon 06:15 Why would you want to cultivating influence 10:30 What is at stake 17:15 This is your job 21:00 What do we mean with cultivating influence 22:45 The mighty stakeholder map 32:45 Building profiles 45:00 Making it a habit 51:00 Connecting the dots out loud 59:00 Consider saying yes 1:03:00 Don't be shy --- [ CIRCLE ] --- Join our community of in-house service design professionals at the Circle. www.servicedesignshow.com/circle/

Okay, here's a sensitive question... How comfortable are you with strategically influencing stakeholders? If this question feels a bit creepy stay with me a bit longer. This is really important. Because what if I told you that knowing how and who to influence is a key success factor for every service design professional? So it's no surprise that this is a topic that keeps coming up in our Circle community sessions. In our recent session we did a deep dive into this topic. We explored which tools and methods people actually use to cultivate influence inside their organizations. As you'll hear in this podcast episode we really get down to the most practical level, the nitty gritty stuff.  Yes, the things that actually help you do a better job the next day. So click the link below to discover what it's all about. Discussing influence can quickly feel very heavy and serious. But what I enjoyed about the conversation with Ben was that we were able to have some fun and take the heavy load off it without dumbing it down. Hope you'll enjoy it as much as I did! --- [ EPISODE GUIDE ] --- 00:00 Welcome to the Show 03:30 Who is Ben McCammon 06:15 Why would you want to cultivating influence 10:30 What is at stake 17:15 This is your job 21:00 What do we mean with cultivating influence 22:45 The mighty stakeholder map 32:45 Building profiles 45:00 Making it a habit 51:00 Connecting the dots out loud 59:00 Consider saying yes 1:03:00 Don't be shy --- [ CIRCLE ] --- Join our community of in-house service design professionals at the Circle. <a href="https://www.servicedesignshow.com/circle/" rel="nofollow" target="_blank">www.servicedesignshow.com/circle/</a>