Antony Brydon

5 Podcast Episodes

Will AI Kill the Customer Support Agent? Featuring Antony Brydon

Will AI Kill the Customer Support Agent? Featuring Antony Brydon

Shep Hyken interviews Antony Brydon. They discuss the role of automation in customer service, and how companies can best... Read more

19 Nov 2019

30mins

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly

How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon, CEO ... Read more

3 Nov 2019

37mins

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393: Antony Brydon, AI Customer Service

393: Antony Brydon, AI Customer Service

Artificial intelligence (AI) is a big part of our world today, and it’s affecting customer experience as well. That’s wh... Read more

29 Oct 2019

25mins

When Machines Do Our Jobs | Directly CEO Antony Brydon

When Machines Do Our Jobs | Directly CEO Antony Brydon

Imagining a future of ubiquitous automation, mass job disruption, and an economic model that rewards humans for helping ... Read more

6 May 2019

13mins

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Antony Brydon, Co-Founder and CEO of Directly

Antony Brydon, Co-Founder and CEO of Directly

Welcome to the latest episode of Customer Driven with Chad McDaniel! Our series this week, entitled “A CEO’s Perspective... Read more

1 Nov 2018

16mins

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