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Intelligent Automation Radio

Hosted by Guy Nadivi, Intelligent Automation Radio is the #1 podcast for IT executives seeking insights on the impact & opportunities for innovation that automation is delivering to businesses around the world. Featuring thought leaders in AI, Machine Learning, Orchestration, Security Automation, & the Future of Work.

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Lee Coulter – Chair of the IEEE Working Group on Standards in Intelligent Process Automation

Should automation projects be a business activity or an IT activity? What differentiates Bot 1.0 from 2.0 & 3.0? What is task harvesting? Why do less than 5% of organizations have an automation strategy, when automation is clearly such a major component of enterprise digital transformation? As Chair of the IEEE Working Group on Standards in Intelligent Process Automation, Lee Coulter is in a unique position to answer these and many other questions about automation. Lee talks with us and shares his insider perspective of where automation is heading, what you're really buying when you invest in an automation platform, and what the one essential skill is that will set apart successful individuals in a highly automated future.


14 Dec 2018

Rank #1

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Gene Chao, Global Vice President and General Manager - IBM Automation

Automation, Artificial Intelligence, and Machine Learning are disrupting work environments in nearly every major industry and job function around the globe. This tectonic shift in how work gets done is almost as breath-taking as the pace at which the change is occurring. Depending on one’s perspective, this digital transformation is either exciting, unsettling, or even both. If however you run the automation practice for IBM, a Fortune 100 company, your perspective is uniquely broader, and decidedly more enlightened. As Global Vice President and General Manager for IBM Automation, Gene Chao probably knows as much as anyone else in the world about the current state of these technologies, and the impact they’re having on the enterprise. Gene joins us to share his views on what a digital workforce with a software-based labor model will look like, why organizations clinging to rigid centralized hierarchies may not remain competitive much longer, and which metric is the worst indicator at gauging the effectiveness of automation.


3 Dec 2018

Rank #2

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Ron Schmelzer – Managing Partner and Principal Analyst for Cognilytica

Artificial intelligence frightens some, excites others, and captivates just about everyone. Inflated expectations about AI’s potential for good & bad have accompanied its narrative since antiquity, when as American author Pamela McCorduck wrote, it originated with "an ancient wish to forge the gods." Modern sentiments about AI continue to fuel some very basic misunderstandings about its nature, as well as what it can and can’t do (yet). To help us analyze the seemingly concealed reality within this opacity of hype, we called upon Ron Schmelzer, Managing Partner and Principal Analyst for Cognilytica, an AI-focused analyst and advisory firm. In this absorbing episode, Ron guides us through a brief history of AI, its potential to augment & multiply human productivity, and why 3-5 years from now if a business doesn’t utilize AI bots it will be the equivalent of not having a website. Along the way we’ll learn what Amazon realized from deploying automation that caused it to hire more people than ever, which career offers the biggest opportunity to take advantage of the burgeoning growth in AI, and how C-suite executives should be thinking about this transformative technology for competitive advantage.


1 Jan 2019

Rank #3

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Andrew Brill – Vice President of Engineering, Cloud Services, and RPA/IA for Change Healthcare

How can automation in the highly regulated, fiercely competitive field of healthcare give an organization a leg up on its rivals? What are the biggest quantifiable benefits a healthcare organization can expect to enjoy by deploying automation? And what are some of the most effective tactics to employ in getting your organization to embrace automation, despite trepidations some may have about the possible repercussions to their jobs? Andrew Brill is one of the most experienced & knowledgeable practitioners of leveraging technologies like automation, artificial intelligence, and machine learning in the healthcare field. Having overseen the implementation of automation workflows in a very complex environment that have yielded hundreds of hours of savings, he’s learned a lot about what works, and what doesn’t. Andrew shares his valuable insights with us, as well as why the proliferation of API’s combined with automation, could lead to some of the biggest opportunities yet for optimizing processes in any type of enterprise.


15 Jan 2019

Rank #4

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Will Christensen - Co-Founder of DataAutomation

The renowned business management guru Tom Peters once wrote that "Business is about people. It's about passion. It's about bold ideas, bold small ideas or bold large ideas." Automation, arguably, is a bold large idea that's taken root in large enterprises. Less well known is the fact that it's pretty popular among smaller businesses as well, where it's become no less of a bold large idea. That may come as a surprise to some who only think of automation as a tool for roboticizing complex, large-scale processes in big organizations. Nevertheless, automation’s diffusion has made it readily accessible at all levels, just as computers went from being once rare machines of the privileged to ubiquitous tools of the masses. The democratization of automation is creating a bonanza for service providers who can accelerate the benefits an organization realizes from its deployment. One such provider is DataAutomation, whose cofounder Will Christensen has gained a unique perspective on this trend through his extensive experience helping SMB’s automate a broad diversity of processes. Will joins us to share the surprising #1 driver for automation among SMB's, the 4 basic questions to answer before automating any SMB's manual process, and the litmus test SMB's should go through before deciding whether or not to even automate a manual process.


1 Feb 2020

Rank #5

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Gabby Menachem – CEO of Loom Systems

In just about every data center worldwide, there's a lot of experience, expertise, and instinct stored in the brains of the people keeping that data center running. However, the surge in demand for data center services, combined with the increasing complexity of their IT infrastructures, is putting a tremendous burden on their staff. It turns out that while hardware and software may be scalable, people are not. Further exacerbating matters is that previous concerns about the age of the equipment have given way to concerns about data center staff aging faster than the equipment. These converging predicaments are fueling the search for a solution. Enter AIOps, which at its essence is a way to bottle a data center’s tribal knowledge, and supercharge the speed at which it's applied. To learn more about how an enterprise can benefit from AIOps, we turn to Gabby Menachem, CEO of Loom Systems, which publishes an AI solution that predicts IT incidents before they impact operations. Gabby shares with us many specific use cases where AIOps can add both value and competitive advantage to an enterprise. Along the way, we'll learn how AIOps might ultimately allow organizations to reduce the skillset required for some IT positions, how rapid determination of incident root cause can unexpectedly save an organization millions of dollars, and how AIOps can not only cut costs but surprisingly help grow a business.


1 Dec 2019

Rank #6

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Lee Coulter – CEO of transformAI (Part I)

Automation in the enterprise has proven efficient, cost effective, & mature enough that early adopters have begun scaling up their deployments to increase returns & amplify their competitive advantage. The long-term repercussions of this will likely widen the gap between market leaders & laggards. In the short term, this expansion will raise questions about the best way to approach sweeping organizational change management for what is proving to be one of the most profound changes organizations & their personnel will ever go through. In Part I of this 2-part episode, Lee Coulter, CEO of transformAI joins us to examine the issues surrounding how automation deployments should be upscaled, the value propositions most effective in persuading a CEO to move forward on automation, and which senior executive is best-suited to lead an organization's intelligent automation initiative.


1 Jan 2020

Rank #7

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Dr. Ahmed El Adl – Principal Director of AI Consulting & Intelligent Solutions for Accenture

"May you live in interesting times" (a 19th-century English expression often mistaken as being of Chinese provenance), aptly describes today's technology environment. Artificial intelligence, machine learning, data science, and the internet of things were already interesting enough. It turns out though that those were just prologue to the rise of something called a "Cognitive Digital Twin". To shed light on this and other advances, we turn to Dr. Ahmed El Adl, Principal Director of AI Consulting & Intelligent Solutions at Accenture. He shares his far-reaching insights with us, and clarifies whether AI will ultimately have a bigger impact as a tool for automation or worker augmentation, whether machine learning will ultimately eliminate the need for data science altogether, and the most important background to consider when hiring an AI professional.


28 Feb 2019

Rank #8

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Bret Greenstein – VP and Global Head of AI for Cognizant Technology Solutions

Charles Darwin's Theory of Evolution has long been applied outside biology, to domains such as medicine and psychology. Evolutionary principles have also found applicability in the realm of artificial intelligence and machine learning via algorithms that have the ability to evolve. Ironically, over 150 years ago, Darwin described himself in almost algorithmic terms when he stated "I am turned into a sort of machine for observing facts and grinding out conclusions." Leveraging Darwinian doctrine to optimize AI outcomes for clients consumes much of the day for Bret Greenstein, VP and Global Head of AI for Cognizant Technology Solutions. After a 3-decade stint at IBM, Bret joined Cognizant to lead their Evolutionary AI program, which accelerates delivery of those optimal outcomes for a variety of use cases in a broad array of industries. Bret shares with us some finer points about Evolutionary AI’s workings, and the impact it’s having on enterprises today. Along the way we'll discover why implementing AI & machine learning is going to re-prioritize the agenda for CIOs & CTOs, laying the groundwork for IT to transition from a cost center to an enabler of revenue growth.


15 Nov 2019

Rank #9

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Ian Barkin – Co-Founder and Chief Strategy Officer of Symphony Ventures

"Disruptive Innovation", a term coined in 1995 by Harvard scholar Clayton M. Christensen, can wreak havoc and displacement upon markets, organizations, and product lines. New technologies such as Cassette Tapes, CDs, and MP3 files, are examples of innovations which disrupted the music industry, upending the existing order. Many people are predicting that automation, artificial intelligence, and machine learning could generate the same chaos. However, Ian Barkin Chief Strategy Officer for Symphony Ventures, preaches a contrarian viewpoint of positive disruption to his clients. In Ian's view, existing infrastructures should not be replaced by innovations like AI, but rather melded together, creating a new digital operations reality. He's found numerous instances where the "non-cashable" benefits alone from this approach outweigh the "cashable" ones, and often in unexpected ways. Ian talks with us about positive disruption, the "extra hour scenario", and why we must reform our education practices starting at the pre-school level in order to prepare our youngest generation for a future of work which will rely much more on creativity than doing routine tasks.


27 Aug 2018

Rank #10

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Manish Kothari – President of SRI International

What do you think of when you hear the phrase “artificial intelligence”? Do your thoughts veer more towards Terminator or Robby the Robot (Will Robinson's guardian from "Lost in Space")? Do you envision future machines being more like Hal from “2001: A Space Odyssey” or Samantha from the 2013 movie "Her"? Nobody knows for sure how real-world AI will eventually evolve, but one person has a better idea than most, and that’s led him to predict where AI, machine learning, & automation will have the biggest impacts. Manish Kothari, President of SRI International leads an organization that’s world-renowned for its innovations in a broad spectrum of focus areas. He joins our show to share his insights on the areas AI, machine learning, & automation are disrupting the most. Along the way we’ll learn whether AI will augment more people or replace more people, whether AI algorithms should be audited like financial statements, and which industry stands to benefit the most from automation, AI, and machine learning.


15 May 2019

Rank #11

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Max Cheprasov – Chief Automation Officer at Dentsu Aegis Network

The ground-shifting digital transformations underway at many enterprises are beginning to transform the executive C-suite as well. Traditional IT leadership roles like CIO & CTO are being joined by new executive titles like Chief Automation Officer (CAO). The elevation of this function to the C-suite parallels the rise in strategic importance of automation, AI, and machine learning to an organization's future competitiveness. To better understand what a Chief Automation Officer does and how they can positively impact business outcomes for global enterprises, we turn to Max Cheprasov of Dentsu Aegis Network. As Chief Automation Officer of the world's 5th largest digital marketing agency, Max focuses on leveraging automation & AI as a force multiplier for Dentsu's 47,000 employees. He shares with us results from some of the high profile use cases his team has implemented, the surprising way in which enterprises might reap the lion's share of automation's benefits, and who the most important strategic partner is for anyone leading an AI and automation practice.


15 Oct 2019

Rank #12

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Gadi Oren - Vice President of Technology Evangelism for LogicMonitor

It’s been said that the enemy of execution is complexity. Nowhere has this rung truer than corporate data centers, where growing systems complexity threatens the execution of digital transformation strategies. How can enterprises successfully transition to this new digital business paradigm, without succumbing to the hazards that can jeopardize increasingly complicated IT environments? According to one expert, the answer is AIOps. In this episode, we speak with Gadi Oren, Vice President of Technology Evangelism for LogicMonitor. His company recently conducted a global survey of 300 senior IT executives and found that 90% of them had experienced a serious outage in the past 3 years! A shocking figure which LogicMonitor directly attributes to the rising complexity of IT infrastructures. Gadi shares with us how the emerging field of AIOps can counteract this negative trend, mitigate industry talent shortages, and ultimately reshape the future of data centers.


1 Nov 2019

Rank #13

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Anik Bose – General Partner of Benhamou Global Ventures (BGV)

Wayne Gretzky, the greatest player in the history of professional hockey, was once asked how he had such an uncanny ability during games to be at the right place at the right time. He responded, "I skate to where the puck is going to be, not to where it has been." That quote more than any other defines the objective of every venture capitalist in Silicon Valley, many of whom are skating towards Automation, AI, and Machine Learning. It's a pretty good bet then that in the years ahead, that's where the puck is going to be, and also where the most goals are likely to be scored. To get an insider's perspective on how VC's view the opportunities these advances represent, we turn to Anik Bose, General Partner of Benhamou Global Ventures. Anik reveals to us what he believes will be the biggest disruptions we'll see in three, five, & 10 years from now. He also shares his advice to entrepreneurs on what VC's look for when investing in startups, as well as what entrepreneurs should look for in a venture capital firm.


1 Aug 2019

Rank #14

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Mark Campbell – Chief Innovation Officer of Trace3

Over two millennia ago, the famous ancient Greek historian Thucydides wrote about how best to dispense with Spartans. He could not have known that 2,400 years later his writings would enter the pantheon of organizational thinking about innovation. Yet as unlikely as it sounds, that's exactly what Mark Campbell believes has happened. As Chief Innovation Officer of Trace3, Mark uses the age-old reflections of Thucydides to help advise IT executives today. Navigating the labyrinth of emerging technologies is a Herculean task, and Mark has lots of sage advice on what innovations to take advantage of, as well as which ones to avoid. In this episode, we chat with Mark about a number of emerging technologies from automation, AI, and machine learning to quantum computing. Along the way we'll learn what questions a vendor should answer to ascertain if their product's AI capabilities are based on engineering or marketing hype, the potential pitfalls awaiting any enterprise that decides to handle the "people problem" later, and the one biggest fear customers have about emerging technologies.


1 Jul 2019

Rank #15

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Lee Coulter - CEO of transformAI (Part II)

Automation in the enterprise has proven efficient, cost effective, & mature enough that early adopters have begun scaling up their deployments to increase returns & amplify their competitive advantage. The long-term repercussions of this will likely widen the gap between market leaders & laggards. In the short term, this expansion will raise questions about the best way to approach sweeping organizational change management for what is proving to be one of the most profound changes organizations & their personnel will ever go through. In Part I of this 2-part episode, Lee Coulter, CEO of transformAI joins us to examine the issues surrounding how automation deployments should be upscaled, the value propositions most effective in persuading a CEO to move forward on automation, and which senior executive is best-suited to lead an organization's intelligent automation initiative.


15 Jan 2020

Rank #16

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Robert H. Brown - Vice President of the Center for the Future of Work

How do you envision the future of work? More utopian or more dystopian? Are we destined for a scenario where robots do all the work, leaving our biggest challenge to be deciding what to do with our abundance of leisure time? Or are we doomed to experience massive social unrest owing to the multitudes of unemployed displaced by those same robots? As any good lawyer will tell you, the answer depends. While we don’t retain attorneys to help us divine what lies ahead, we do rely on futurists like Robert H. Brown to produce educated predictions. As Vice-President of Cognizant’s Center for the Future of Work, Robert leads a team that’s articulated a fascinating picture of that future based on extensive research and global insights. We delve into some of his team’s findings, which turn out to be neither utopian nor dystopian. Along the way we’ll discover why despite rapid advances in AI, Automation, and other technologies, the key to being gainfully employed in the future of work, might just come down to being a better human.


15 Sep 2019

Rank #17

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Theresa Kushner – Partner in Business Data Leadership, & former Sr. VP of Dell

The famous management consultant W. Edwards Deming once said “In God we trust, all others bring data.” Enterprises embracing digital transformation are bringing that data in droves, and cultivating it in ways unimaginable even just a few short years ago. Thanks to new tools, techniques, and technological advances, massive volumes of historical & real-time data can be analyzed to make forecasts about future events. This field of “predictive analytics” has enormous implications for everyone. For IT professionals, it offers a chance to not only anticipate problems before they occur, but to automate their mitigation before they materialize. Predictive analytics seems like the modern day equivalent of a crystal ball, but with data scientists and statisticians divining the future instead of fortune tellers. To get us up to speed on the state of predictive analytics today, we turn to one of its most notable thought leaders, Theresa Kushner, recent inductee into the Analytics Hall of Fame. Having managed huge analytics projects for Dell, Cisco, VMWare & IBM, Theresa knows what it takes to convert data into ROI-generating predictions. In this episode, she’ll share with us some of the unexpected ways predictive analytics can be used, how a new occupation called "Business Scientist" might be the key to alleviating the drastic shortage of data scientists, and what the single most unrealistic expectation is plaguing the field of predictive analytics.


23 Apr 2019

Rank #18

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Mark Gray – Digital Transformation Director at Crown Prosecution Service

The haggard lawyer toting a disheveled box full of paper evidence, before plunking it down on a cluttered desk to carefully examine its contents is a familiar trope employed by many a fictional TV crime series. In real life though, automation, chatbots, and other technologies are rapidly relegating that stereotype into an anachronism. In this regard, perhaps no law enforcement agency in the world has undergone a more radical digital transformation than Crown Prosecution Services, the agency responsible for conducting all criminal prosecutions in England & Wales. Mark Gray is the man leading that digital transformation, and of the many metrics that can be used to measure what he's accomplished in a relatively short span, one stands out as nothing short of astonishing - the elimination of 160 million pages of paper annually! Mark talks with us about other impacts automation has had on his agency, including accelerating the justice process, ensuring evidence doesn't fall through the cracks, and fundamentally changing how people perform their jobs with a greater sense of satisfaction.


15 Aug 2019

Rank #19

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Karen Hao – Artificial Intelligence Reporter for MIT Technology Review

The legendary Yogi Berra once said "The future ain't what it used to be." Considering the surprising ways advances in AI & Machine Learning are unfolding, Yogi’s quote appears strikingly accurate. For instance, nobody envisioned that one day Pavlovian techniques used to condition animal behavior might be the model for training a computer algorithm. Yet that approach powered the breakthrough victory by AI firm DeepMind's AlphaGo program in 2016 when it defeated world champion Lee Sedol in the ancient game of Go. What specific impact will these technological advances have on us as individuals, and on enterprises seeking competitive advantages in the marketplace? To explore this and other questions we speak to Karen Hao, AI Reporter for MIT Technology Review, a publication claiming to be "the oldest technology magazine in the world." Karen's data-driven reporting focuses on demystifying the recondite world of AI & Machine Learning. We tap into her extensive insights to learn why despite proliferation of "deep fakes" & AI bias she's so optimistic about the field, and what commonly overlooked aspect of AI & Machine Learning IT management should focus on before deploying it.


1 Sep 2019

Rank #20