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CSM Toolbox

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their jo... Read more

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Ranked #1

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Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works ... Read more

5 Jul 2022

21mins

Ranked #2

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Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and... Read more

28 Jun 2022

20mins

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Ranked #3

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Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp. She's building and s... Read more

14 Jun 2022

18mins

Ranked #4

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CS Strategy evolution with Kate Neal at Staircase | Ep. 12

CS Strategy evolution with Kate Neal at Staircase | Ep. 12

A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 dif... Read more

7 Jun 2022

18mins

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Ranked #5

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Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing t... Read more

24 May 2022

23mins

Ranked #6

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A day in the life of a CSM with Ryan Noakes | Ep. 10

A day in the life of a CSM with Ryan Noakes | Ep. 10

With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experienc... Read more

17 May 2022

24mins

Ranked #7

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Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Unlocking customer value with Niclas Ramon Staberg | Ep. 09

Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets... Read more

10 May 2022

18mins

Ranked #8

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The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08

​​Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with severa... Read more

12 Apr 2022

24mins

Ranked #9

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The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

The new rules of engagement with Daria Danilina at Salesroom | Ep. 07

Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust wit... Read more

29 Mar 2022

24mins

Ranked #10

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Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06

For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.Most of her ... Read more

22 Mar 2022

10mins

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