ASOA EyeTalks Radio

Expert advice for practice managers and administrators on how to handle workplace conflict and employee complaints, incl... Read more

While having the technical skills in your job is essential, it’s the soft skills that can take leaders to the next level... Read more

Expert advice and practical tips for managers from attorneys at Smith Amundsen’s Labor and Employment Practice Group on ... Read more

Creating a harmonious working environment at your ophthalmic practice is certainly achievable, but what happens when you... Read more

Advice for practice managers and administrators when onboarding new employees or providers and bringing them into the pr... Read more

Critical thinking is so important to our doctors and patients, in fact, we should foster a culture that encourages it to... Read more

An ASOA interview on priorities and time management with Katie Lawrence, MHA CMPE, Director of Ambulatory Optimization f... Read more

Expert advice for new administrators when they inherit long-term employees who either won’t or aren’t able to change to ... Read more

Tips and strategies for coming to consensus and getting things done when differences of opinion arise.

Expert advice for ophthalmic practice administrators and their providers on assessing risk for an audit, including ident... Read more

Building a star-studded team of talented, enthusiastic, patient-oriented, long-term employees is an admirable goal for a... Read more

The CPT definitions and descriptions of the ophthalmic codes (92002– to 92014) are confusing, to say the least. The defi... Read more

Laura Baldwin, Principal and Senior Consultant of BSM Consulting, interviews Regina Boore, Senior VP and Executive Consu... Read more

In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, th... Read more

From an attorney’s viewpoint, new associate employment agreements are relatively simple, but don’t let their simplicity ... Read more

Take a listen to the latest episode of ASOA EyeTalks Radio -- Q&A Interview: Operation Sight -- as we talk with ASOA... Read more

A successive development strategy for your potential managers will require dedicated time, a logical assessment of resou... Read more

In business, inquiry thinking is all about the power of asking questions in ways that OPEN UP rather than limit possibil... Read more

When the administrator and managing partner work productively and cooperatively in tandem, it is a catalyst that ignites... Read more

Having a formal recruitment strategy in place will give you a better chance of finding a suitable candidate who meets yo... Read more