Cover image of Customer Service Gold Dust Podcast

Customer Service Gold Dust Podcast

Gavin Scott, charismatic customer service expert, hosts this weekly podcast where he shares his own experiences of being in the military, of business, of sport and of life, all through the magic of st... Read more

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Ranked #1

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Episode 68: The Importance of Giving Compliments

Episode 68: The Importance of Giving Compliments

Welcome to Episode 68 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the magic of giving c... Read more

13 Jul 2022

9mins

Ranked #2

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Episode 67: Contact Center Secrets with Matt Beckwith

Episode 67: Contact Center Secrets with Matt Beckwith

Welcome to Episode 67 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Matt Beckwith.Matt i... Read more

6 Jul 2022

29mins

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Ranked #3

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Episode 66: Getting the Little Things Right in Customer Service

Episode 66: Getting the Little Things Right in Customer Service

Welcome to Episode 66 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the importance of get... Read more

29 Jun 2022

11mins

Ranked #4

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Episode 65: Best Ever Customer Service in the Hospitality Industry

Episode 65: Best Ever Customer Service in the Hospitality Industry

Welcome to Episode 65 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about various examples of b... Read more

22 Jun 2022

11mins

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Ranked #5

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Episode 64: Creating Customer D.E.L.I.G.H.T!

Episode 64: Creating Customer D.E.L.I.G.H.T!

Welcome to Episode 64 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the various ways in w... Read more

15 Jun 2022

14mins

Ranked #6

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Episode 63: Developing Your Mindset

Episode 63: Developing Your Mindset

Welcome to Episode 63 of The Customer Service Gold Dust Podcast.In this episode, Gavin talks about the various ways in w... Read more

8 Jun 2022

19mins

Ranked #7

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EP 62: Telecommuting in the Customer Service Industry with Kate Brouse

EP 62: Telecommuting in the Customer Service Industry with Kate Brouse

Welcome to Episode 62 of the Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Kate Brouse.Kate is ... Read more

1 Jun 2022

35mins

Ranked #8

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EP 61: The Benefits of Mystery Shopping with Elaine Lee

EP 61: The Benefits of Mystery Shopping with Elaine Lee

In this episode, Gavin is once again joined by Elaine Lee.Elaine is the Managing Director of ReynoldsBusbyLee.We hear he... Read more

25 May 2022

38mins

Ranked #9

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EP 60: Location-Planning with Sarah Hitchcock

EP 60: Location-Planning with Sarah Hitchcock

Welcome to Episode 60 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Sarah Hitchcock.Sara... Read more

18 May 2022

27mins

Ranked #10

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EP 59: Riding the Waves with Natasha Ratanshi-Stein

EP 59: Riding the Waves with Natasha Ratanshi-Stein

Welcome to Episode 59 of The Customer Service Gold Dust Podcast.In this episode, Gavin is joined by Natasha Ratanshi-Ste... Read more

11 May 2022

30mins

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