Cover image of The Retail Social Experience

The Retail Social Experience

We will explore best practices in designing retail and hospitality customer experiences that create impact on social media. There will be interviews with marketers and businesses who do it well and th... Read more

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Ranked #1

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How to Create Brand Loyalty with Your Customers on Social Media

How to Create Brand Loyalty with Your Customers on Social Media

What’s your model for scaling your retail or hospitality business? Are you focusing on building customer loyalty and les... Read more

13 May 2021

7mins

Ranked #2

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How Instagram Guides Can Drive Customers to Your Place

How Instagram Guides Can Drive Customers to Your Place

Are you looking for ways to drive customers to your destination? Or to position your hotel as the place to stay in your ... Read more

6 May 2021

8mins

Ranked #3

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Why Anya Hindmarch Luxury Handbag Brand Is Creating A Village

Why Anya Hindmarch Luxury Handbag Brand Is Creating A Village

How is the pandemic affecting the retail industry? What are brands doing to bring customers into their stores? In this e... Read more

27 Apr 2021

6mins

Ranked #4

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How to Write Social Media Copy with Emma Griffin

How to Write Social Media Copy with Emma Griffin

Getting your brand’s tone of voice right is important if you want to reach and engage with your customers on social medi... Read more

13 Apr 2021

22mins

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Ranked #5

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What Can You Learn From Your Favourite Shopping Experience

What Can You Learn From Your Favourite Shopping Experience

Can you think back to your favourite shopping experience? Do you know why it delighted you and why it’s still somewhere ... Read more

8 Apr 2021

6mins

Ranked #6

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Why It’s Important To Know Your Social Media Audience

Why It’s Important To Know Your Social Media Audience

In this episode, I’m going back to the very beginning when creating a social media strategy and this week I’m talking ab... Read more

30 Mar 2021

7mins

Ranked #7

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The Value of User Generated Content

The Value of User Generated Content

In this episode, I talk about the value of sharing User Generated Content and why you need to be thinking about it serio... Read more

23 Mar 2021

8mins

Ranked #8

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Why Designing Great Customer Experiences Matters For Your Business

Why Designing Great Customer Experiences Matters For Your Business

In this episode, I explore the different stages of a customer’s journey through their brand experience which starts and ... Read more

16 Mar 2021

5mins

Ranked #9

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The Importance Of Social Media Check-Ins For Your Business

The Importance Of Social Media Check-Ins For Your Business

In this episode, I talk about the importance of check-ins on social media. At a time when travel is restricted, local is... Read more

9 Mar 2021

6mins

Ranked #10

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Why You Need To Give Your Customers Something To Talk About On Social Media

Why You Need To Give Your Customers Something To Talk About On Social Media

I’m so excited to launch my podcast The Retail Social Experience with my first episode that looks at why you need to giv... Read more

2 Mar 2021

10mins

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