In this podcast, Michael and Stephanie discuss best practices and insights on ensuring the success of sales programs. Owing to the nature of programs, sales programs, in general, have a shorter runway as compared to other types of programs. Timelines are extremely critical and the timeframes to launch are important factors to consider. It's important to understand historical trends, ramp to efficiency, the importance of interaction analytics, and other important indicators. You need to begin by setting parameters to measure success, build KPIs, setting up the right data parameters, and analyzing the right data, and reporting structures around it. Data is the most important step in ensuring success. Michael will also share examples on setting up for successful sales campaigns, and what not to do. Speakers: Michael Aronowitz Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner Global Executive, Vice President CX Management Teleperformance

In this podcast, Michael and Stephanie discuss best practices and insights on ensuring the success of sales programs. Owing to the nature of programs, sales programs, in general, have a shorter runway as compared to other types of programs. Timelines are extremely critical and the timeframes to launch are important factors to consider. It's important to understand historical trends, ramp to efficiency, the importance of interaction analytics, and other important indicators. You need to begin by setting parameters to measure success, build KPIs, setting up the right data parameters, and analyzing the right data, and reporting structures around it. Data is the most important step in ensuring success. Michael will also share examples on setting up for successful sales campaigns, and what not to do. Speakers: Michael Aronowitz Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner Global Executive, Vice President CX Management Teleperformance

Ensuring Sales program Success with the Right People, Talent and Processes

In this podcast, Rebecca Brown from Teleperformance and Craig Astridge with the International Air Transport Association (IATA) talk about insights and findings from IATA’s Economic Forecast and the challenges airlines are currently facing as the pandemic recedes. You will get insights on when air travel will resume back to pre-covid levels and what can be expected over the next few years as airlines navigate the challenges the industry is facing. Craig will share his best practices to overcome these challenges as passenger numbers begin to rise. Find out more as Craig answers these questions and more! Speakers: Craig Astridge - Director, Global Sales, Commercial Product &amp; Services at IATA Rebecca Brown - Travel CX Leader, Teleperformance

In this podcast, Rebecca Brown from Teleperformance and Craig Astridge with the International Air Transport Association (IATA) talk about insights and findings from IATA’s Economic Forecast and the challenges airlines are currently facing as the pandemic recedes. You will get insights on when air travel will resume back to pre-covid levels and what can be expected over the next few years as airlines navigate the challenges the industry is facing. Craig will share his best practices to overcome these challenges as passenger numbers begin to rise. Find out more as Craig answers these questions and more! Speakers: Craig Astridge - Director, Global Sales, Commercial Product &amp; Services at IATA Rebecca Brown - Travel CX Leader, Teleperformance

Progress is Opening the World of Travel

Elsia Casale from Teleperformance and Janesh Patel with Wyndham Hotels and Resorts Group talk about the technological innovations born during the covid-19 pandemic and how it has changed not only the workforce capabilities but also how customers experience Wyndham Hotels. By developing and leveraging internal technological innovations, optimizations, and updates, Wyndham has evolved their information technology, employee agent and customer experiences, moved to a 100% cloud technology, and implemented a very intelligent version of AI to support the customer, hotel staff, and call center agent experience over the last two years. In this podcast learn about each of the implemented programs and associated successes that Wyndham has experienced from these technological leaps and bounds forward as Janesh describes each of the innovations, optimizations, and updates and how Wyndham has progressed through each step of the implementation process to be where they are today. Speakers: Janesh Patel - Group Vice President, Global Contact Center and Franchise System Support at Wyndham Hotels &amp; Resorts Group Elsia Casale - Travel CX Leader with Teleperformance

Elsia Casale from Teleperformance and Janesh Patel with Wyndham Hotels and Resorts Group talk about the technological innovations born during the covid-19 pandemic and how it has changed not only the workforce capabilities but also how customers experience Wyndham Hotels. By developing and leveraging internal technological innovations, optimizations, and updates, Wyndham has evolved their information technology, employee agent and customer experiences, moved to a 100% cloud technology, and implemented a very intelligent version of AI to support the customer, hotel staff, and call center agent experience over the last two years. In this podcast learn about each of the implemented programs and associated successes that Wyndham has experienced from these technological leaps and bounds forward as Janesh describes each of the innovations, optimizations, and updates and how Wyndham has progressed through each step of the implementation process to be where they are today. Speakers: Janesh Patel - Group Vice President, Global Contact Center and Franchise System Support at Wyndham Hotels &amp; Resorts Group Elsia Casale - Travel CX Leader with Teleperformance

Nailing the Experience: How to Transform Customer Experience to be More Efficient

Cindy Novotny is a leader in the hospitality and travel industry. Working in the luxury hotel space with travel advisors, private aviation, restaurant groups, and global entertainment theme parks, she has helped thousands of executives improve their sales, service, and leadership skills. It is imperative that the travel and hospitality sectors prepare for the eventual travel surge to come as a result of pent-up demand. Join Cindy Novotny as she shares her insights and best practices on preparing for the travel surge, helping your employees stay relevant and focused on the guests, and overcoming the impact of “The Great Resignation”. During the pandemic, Cindy traveled throughout the USA to Mexico, Saudi Arabia, Dubai, Italy, Switzerland, and many other great destinations delivering a realistic but inspirational message. Travel is her life, and it is exciting to have her join us to discuss trends, customer service, and leadership challenges that will set us up for future success. Speakers Cindy Novotny - Managing Partner of Master Connection Associates Rebecca Brown – Executive Vice President, Travel at Teleperformance

Cindy Novotny is a leader in the hospitality and travel industry. Working in the luxury hotel space with travel advisors, private aviation, restaurant groups, and global entertainment theme parks, she has helped thousands of executives improve their sales, service, and leadership skills. It is imperative that the travel and hospitality sectors prepare for the eventual travel surge to come as a result of pent-up demand. Join Cindy Novotny as she shares her insights and best practices on preparing for the travel surge, helping your employees stay relevant and focused on the guests, and overcoming the impact of “The Great Resignation”. During the pandemic, Cindy traveled throughout the USA to Mexico, Saudi Arabia, Dubai, Italy, Switzerland, and many other great destinations delivering a realistic but inspirational message. Travel is her life, and it is exciting to have her join us to discuss trends, customer service, and leadership challenges that will set us up for future success. Speakers Cindy Novotny - Managing Partner of Master Connection Associates Rebecca Brown – Executive Vice President, Travel at Teleperformance

Bringing Back the Essence of Hospitality

In this edition of our Sales focused podcast series, Michael and Stephanie are going to focus on the operational success of sales programs. From identifying objectives/profiles, finding the right location, collaborating with the right partner, to hiring the right people, they will dive deeper into know-how and share insights on launching successful sales programs in 2022, ensuring sales program success in the ever-changing wave of working from home environment, best practices to recruitment, and finding the right talent.  Speakers: Michael Aronowitz Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner Global Executive, Vice President CX Management Teleperformance

In this edition of our Sales focused podcast series, Michael and Stephanie are going to focus on the operational success of sales programs. From identifying objectives/profiles, finding the right location, collaborating with the right partner, to hiring the right people, they will dive deeper into know-how and share insights on launching successful sales programs in 2022, ensuring sales program success in the ever-changing wave of working from home environment, best practices to recruitment, and finding the right talent.  Speakers: Michael Aronowitz Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner Global Executive, Vice President CX Management Teleperformance

Keys to Operational Success in Sales Programs

Emerging payments and digital assets are generating significant market interest and already disrupting traditional financial services. firms in the enterprise space are beginning to leverage technologies developed and tested in the crypto market through blockchain technology in their payments and settlement, record keeping, securitization, and trading platforms. With increased adoption and mainstreaming of digital assets, multiple commercial opportunities and first-mover advantages are springing up as well as for the financial services industry and those native to crypto. However, the evolving ecosystem is raising new risks unique to the crypto market, such as compliance constraints and private key management. Hence, the resulting emergence of new operators offering services that allow both institutional and private players to access and operate as part of the crypto ecosystem, and use their funds or hold their digital assets safely. In this podcast, we will dive deeper into understanding emerging payments, the role of crypto assets, their adoption, and how they will impact the existing payment infrastructure. Speakers: Mamta Rodrigues - Vice President, President for Financial Services, Teleperformance Patrick Guckes, Executive Vice President, Financial Services with Teleperformance

Emerging payments and digital assets are generating significant market interest and already disrupting traditional financial services. firms in the enterprise space are beginning to leverage technologies developed and tested in the crypto market through blockchain technology in their payments and settlement, record keeping, securitization, and trading platforms. With increased adoption and mainstreaming of digital assets, multiple commercial opportunities and first-mover advantages are springing up as well as for the financial services industry and those native to crypto. However, the evolving ecosystem is raising new risks unique to the crypto market, such as compliance constraints and private key management. Hence, the resulting emergence of new operators offering services that allow both institutional and private players to access and operate as part of the crypto ecosystem, and use their funds or hold their digital assets safely. In this podcast, we will dive deeper into understanding emerging payments, the role of crypto assets, their adoption, and how they will impact the existing payment infrastructure. Speakers: Mamta Rodrigues - Vice President, President for Financial Services, Teleperformance Patrick Guckes, Executive Vice President, Financial Services with Teleperformance

Emerging Payments and the Crypto Landscape Today

In this podcast, Mary McCarthy with Microsoft and Athina Karahogiti will reflect on their career journeys, successes, and life lessons. We will celebrate the achievements of these successful female executives. We hope you will be inspired by hearing their advice on subjects such as:  Mary’s Journey Current team Coaching level improvement above 90% 5 – G methodology (Mary’s innovation) &amp; Recipe for success 6 conditions of High-Performance team coaching Coaching technique from a psychological perspective Self-coaching  Speakers: Mary McCarthy – Readiness People &amp; Culture Lead, Modern Life, Gaming &amp; Customer Service with Microsoft Athina Karahogiti– Executive Vice President, Teleperformance

In this podcast, Mary McCarthy with Microsoft and Athina Karahogiti will reflect on their career journeys, successes, and life lessons. We will celebrate the achievements of these successful female executives. We hope you will be inspired by hearing their advice on subjects such as: <ul> <li>Mary’s Journey</li> <li>Current team Coaching level improvement above 90%</li> <li>5 – G methodology (Mary’s innovation) &amp; Recipe for success</li> <li>6 conditions of High-Performance team coaching Coaching technique from a psychological perspective</li> <li>Self-coaching</li> </ul> Speakers: Mary McCarthy – Readiness People &amp; Culture Lead, Modern Life, Gaming &amp; Customer Service with Microsoft Athina Karahogiti– Executive Vice President, Teleperformance

High-Performance Team Coaching Techniques and Recipe’s for Success

In this TP Talks podcast, we talk about all things CX in the New Economy! Most new economy products and services have a larger part of the Customer Journey happening online. In effect, delivering great CX is much harder for new economy firms. From creating awareness about the product or service to building trust in its fulfillment, to gaining commitment from the customer for purchase, and finally building advocacy or word of mouth promotion, the journey is complex and interesting! Abhinav Singh, Vice President and CX strategist, and Heather Romios, Vice President of Marketing with Teleperformance will share insights, best practices, and real-world success stories on designing CX solutions for brands and helping them generate more revenue at a lower cost to serve. Speakers: Abhinav Singh - Vice President, CX Strategist, Teleperformance Heather Romios - Vice President, Marketing, Teleperformance

In this TP Talks podcast, we talk about all things CX in the New Economy! Most new economy products and services have a larger part of the Customer Journey happening online. In effect, delivering great CX is much harder for new economy firms. From creating awareness about the product or service to building trust in its fulfillment, to gaining commitment from the customer for purchase, and finally building advocacy or word of mouth promotion, the journey is complex and interesting! Abhinav Singh, Vice President and CX strategist, and Heather Romios, Vice President of Marketing with Teleperformance will share insights, best practices, and real-world success stories on designing CX solutions for brands and helping them generate more revenue at a lower cost to serve. Speakers: Abhinav Singh - Vice President, CX Strategist, Teleperformance Heather Romios - Vice President, Marketing, Teleperformance

The Future of CX in the New Economy

The pandemic has super-charged the customer’s digital mindset and fueled the expectation for multiple channels and tools to help them make a purchase decision today. As a result, companies have had to evolve their own systems and processes to build engagement and meet their buyer at a place and time of their choosing. In this edition of our Digital Sales-focused podcast series, Michael Aronowitz and Stephanie Millner will explore learnings from 2021. What took them by surprise, for example, labor shortage, wage rates going up, retaining talent, and more. They will also discuss what worked and what did not. For example, many companies should have focused their efforts on implementing digital tools and technology to cross-sell and upsell better. This would have enabled them to lower their cost per call, drive additional revenues and create higher lifetime value. They will also discuss what to expect in 2022 and how you should prepare for it. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales, and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

The pandemic has super-charged the customer’s digital mindset and fueled the expectation for multiple channels and tools to help them make a purchase decision today. As a result, companies have had to evolve their own systems and processes to build engagement and meet their buyer at a place and time of their choosing. In this edition of our Digital Sales-focused podcast series, Michael Aronowitz and Stephanie Millner will explore learnings from 2021. What took them by surprise, for example, labor shortage, wage rates going up, retaining talent, and more. They will also discuss what worked and what did not. For example, many companies should have focused their efforts on implementing digital tools and technology to cross-sell and upsell better. This would have enabled them to lower their cost per call, drive additional revenues and create higher lifetime value. They will also discuss what to expect in 2022 and how you should prepare for it. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales, and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

Preparing Your Digital Sales Programs for Success in 2022

The US market is facing its most severe labor shortage in decades. Contact centers are struggling to recruit, retain, and engage their employees. At the same time, customers now increasingly expect the contact center to handle complex interactions with an aura of empathy, critical thinking, and personalization. When customers encounter contact centers that meet these criteria, they are 95% more likely to support the brand. How can companies close the talent gap in this challenging environment? How can they not only attract the right talent, but also provide them with the tools and know-how to wow customers? Join Brian Cantor, Principal Analyst &amp; CCW Digital Director for IQPC's Customer Management Practice, as he shares:  Best Practices and what it takes to attract and retain talent today Insights from research and real-life case studies about how the role of the agent is changing Tips on how companies can prepare their agents to meet a higher standard for service and organizational impact 

The US market is facing its most severe labor shortage in decades. Contact centers are struggling to recruit, retain, and engage their employees. At the same time, customers now increasingly expect the contact center to handle complex interactions with an aura of empathy, critical thinking, and personalization. When customers encounter contact centers that meet these criteria, they are 95% more likely to support the brand. How can companies close the talent gap in this challenging environment? How can they not only attract the right talent, but also provide them with the tools and know-how to wow customers? Join Brian Cantor, Principal Analyst &amp; CCW Digital Director for IQPC's Customer Management Practice, as he shares: <ul> <li>Best Practices and what it takes to attract and retain talent today</li> <li>Insights from research and real-life case studies about how the role of the agent is changing</li> <li>Tips on how companies can prepare their agents to meet a higher standard for service and organizational impact</li> </ul>

Combating Hiring Challenges in the US

TP Talks Podcast provides insightful and educational digital transformation content to inspire ideas and keep you updated on the latest CX and Business Services industry topics, solutions, and trends - featuring leading Industry thought leaders. Whether it's solutions like customer service, sales, digital automation, back-office, or delivery models like work-at-home, we have you covered!

Billions of consumers use asynchronous messaging with friends daily. Consumers today, have shifted the expectations of engagement and have allowed brands to communicate with them at a place and time of their choosing. Digitally savvy customers are preferring chat and messaging as their preferred channel of interaction. To summarize, Asynchronous service options meet customers “where they live”! In this podcast, the focus will be on the rise of Asynchronous messaging, usage of messaging as a channel of interaction, benefits, the role of automation driven technology within messaging, recommendations, and best practices to implementing asynchronous messaging as a channel to connect with customers. Speakers: Amit Luthra, SVP Operations, Teleperformance Rajan Ghosh, Customer Experience Strategist, Teleperformance

Billions of consumers use asynchronous messaging with friends daily. Consumers today, have shifted the expectations of engagement and have allowed brands to communicate with them at a place and time of their choosing. Digitally savvy customers are preferring chat and messaging as their preferred channel of interaction. To summarize, Asynchronous service options meet customers “where they live”! In this podcast, the focus will be on the rise of Asynchronous messaging, usage of messaging as a channel of interaction, benefits, the role of automation driven technology within messaging, recommendations, and best practices to implementing asynchronous messaging as a channel to connect with customers. Speakers: Amit Luthra, SVP Operations, Teleperformance Rajan Ghosh, Customer Experience Strategist, Teleperformance

Asynchronous Messaging - The Future of Customer Interaction

Women continue to face challenges in the corporate environment but we have come a long way. We can energize one another as we share our stories along with the challenges we have overcome. In this podcast, Maureen Fahey – Senior Vice President, US Bank - will reflect on her life lessons, her journey from beginning as a teacher to Risk Management, Compliance, Governance, and more with US Bank. We will celebrate the achievement of these successful female executives, their career journey, and life stories. Rupa Ramamurthy – Executive Vice President, Teleperformance - moderates and shares some of her own! We hope you will be inspired by hearing their advice on subjects such as:  Balancing professional and personal life Finding your voice and passion Transforming in the face of adversity Leading and thriving in innovative and disruptive environments  Speakers: Maureen Fahey - Senior Vice President, US Bank Rupa Ramamurthy – Executive Vice President, Teleperformance 

Women continue to face challenges in the corporate environment but we have come a long way. We can energize one another as we share our stories along with the challenges we have overcome. In this podcast, Maureen Fahey – Senior Vice President, US Bank - will reflect on her life lessons, her journey from beginning as a teacher to Risk Management, Compliance, Governance, and more with US Bank. We will celebrate the achievement of these successful female executives, their career journey, and life stories. Rupa Ramamurthy – Executive Vice President, Teleperformance - moderates and shares some of her own! We hope you will be inspired by hearing their advice on subjects such as: <ul> <li>Balancing professional and personal life</li> <li>Finding your voice and passion</li> <li>Transforming in the face of adversity</li> <li>Leading and thriving in innovative and disruptive environments</li> </ul> Speakers: Maureen Fahey - Senior Vice President, US Bank Rupa Ramamurthy – Executive Vice President, Teleperformance

Transforming in the Face of Adversity

With changes in our work environment and with more people working from home, much of today's conversation is focused on what automation can potentially do to strengthen customer engagement, improve processes and augment contact center performance. But what does this actually mean for our agents? While it’s important to note that automation should augment, not replace, human work, It’s time the conversation focused on the human equation in the automated world, focusing on how employee roles will change, and understanding what the human-automation relationship truly entails. In this podcast, Brian Cantor, Principal Analyst &amp; CCW Digital Director for IQPC's Customer Management Practice, shares interesting trends and statistics and answers pressing questions:  How do we zero-in on the tasks weighing down our agents, which are thereby causing productivity and satisfaction challenges? Once we start to automate these tasks, what does it mean for staffing and workflow? What does the human-AI relationship entail and how do we track its impact? How will the rise of automation impact long-term personnel needs and opportunities?  Teleperformance will provide some best practices and insights.

With changes in our work environment and with more people working from home, much of today's conversation is focused on what automation can potentially do to strengthen customer engagement, improve processes and augment contact center performance. But what does this actually mean for our agents? While it’s important to note that automation should augment, not replace, human work, It’s time the conversation focused on the human equation in the automated world, focusing on how employee roles will change, and understanding what the human-automation relationship truly entails. In this podcast, Brian Cantor, Principal Analyst &amp; CCW Digital Director for IQPC's Customer Management Practice, shares interesting trends and statistics and answers pressing questions: <ul> <li>How do we zero-in on the tasks weighing down our agents, which are thereby causing productivity and satisfaction challenges?</li> <li>Once we start to automate these tasks, what does it mean for staffing and workflow?</li> <li>What does the human-AI relationship entail and how do we track its impact?</li> <li>How will the rise of automation impact long-term personnel needs and opportunities?</li> </ul> Teleperformance will provide some best practices and insights.

Human Consequence of Automation

When it comes to real-time interactions, customers want experiences that are as similar to IRL (in real life) as possible. Online engagement with live video can better educate online visitors about your products; which can shorten the buying cycle. In this session, we will talk about the ins and out of using online engagement with live video. You will learn:  Benefits of using video to increase sales Tips and best practices for providing online engagement with live video Insights on implementing this with the right lines of business Increasing online conversion and reducing the abandonment rate Achieving higher ROI by selling more units 

When it comes to real-time interactions, customers want experiences that are as similar to IRL (in real life) as possible. Online engagement with live video can better educate online visitors about your products; which can shorten the buying cycle. In this session, we will talk about the ins and out of using online engagement with live video. You will learn: <ul> <li>Benefits of using video to increase sales</li> <li>Tips and best practices for providing online engagement with live video</li> <li>Insights on implementing this with the right lines of business</li> <li>Increasing online conversion and reducing the abandonment rate</li> <li>Achieving higher ROI by selling more units</li> </ul>

Reaching New Sales Frontiers with Video/Live Selling

Having a coach to guide you through your career journey enables the development of strategies to navigate tough times and achieve business goals. Since everyone doesn’t have a coach, TP Talks Podcast is bringing you one! We are delighted to host renowned author Dr. Lois Frankel to share valuable lessons learned, insights and practical advice. Dr. Frankel is a pioneer in the field of business coaching and combines her experience in human resources at a Fortune 10 oil company with a PhD in Psychology from the University of Southern California. She literally wrote the book on helping executives to succeed in businesses globally, and her international bestsellers such as Nice Girls Don't Get the Corner Office and Stop Sabotaging Your Career have been translated into 25+ languages. In this podcast, we aim to inspire and promote positive changes by addressing subjects such as:  Getting over self-doubt and getting in touch with the voice inside you Knowing the rules of the game, identify boundaries and playing fields As a leader, learn how you can change the game Empowering executives through education and self-awareness  Speakers: Dr. Lois Frankel- Keynote, Motivational and Inspirational Speaker Marina Netto Campos- Global Head, Teleperformance Customer Experience (CX) Lab, Teleperformance

Having a coach to guide you through your career journey enables the development of strategies to navigate tough times and achieve business goals. Since everyone doesn’t have a coach, TP Talks Podcast is bringing you one! We are delighted to host renowned author Dr. Lois Frankel to share valuable lessons learned, insights and practical advice. Dr. Frankel is a pioneer in the field of business coaching and combines her experience in human resources at a Fortune 10 oil company with a PhD in Psychology from the University of Southern California. She literally wrote the book on helping executives to succeed in businesses globally, and her international bestsellers such as Nice Girls Don't Get the Corner Office and Stop Sabotaging Your Career have been translated into 25+ languages. In this podcast, we aim to inspire and promote positive changes by addressing subjects such as: <ul> <li>Getting over self-doubt and getting in touch with the voice inside you</li> <li>Knowing the rules of the game, identify boundaries and playing fields</li> <li>As a leader, learn how you can change the game</li> <li>Empowering executives through education and self-awareness</li> </ul> Speakers: Dr. Lois Frankel- Keynote, Motivational and Inspirational Speaker Marina Netto Campos- Global Head, Teleperformance Customer Experience (CX) Lab, Teleperformance

Stop Sabotaging your Career

In this edition of our Sales podcast, Michael and Stephanie share their insights on leveraging data and analytics to facilitate effective sales strategies. Michael will share his insights and best practices on analyzing the data, automating reports, understanding buying and non-buying signs, using the data to influence buys or solve problems. Michael also shares examples of how customer service and sales should go hand in glove to drive revenue and opportunities to cross-sell and upsell. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

In this edition of our Sales podcast, Michael and Stephanie share their insights on leveraging data and analytics to facilitate effective sales strategies. Michael will share his insights and best practices on analyzing the data, automating reports, understanding buying and non-buying signs, using the data to influence buys or solve problems. Michael also shares examples of how customer service and sales should go hand in glove to drive revenue and opportunities to cross-sell and upsell. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

Leveraging Data and Analytics to Drive Sales Revenue

In this edition of our Sales focused podcast, Michael and Stephanie share their insights on combining tools, technology, and data to facilitate effective sales strategies. Successful organizations marry the data and analytics with available tools and technology to make them smarter, better, faster and safer. Every call with a customer is unique. Michael will share his insights and best practices on using the data and leveraging different sales playbooks for a variety of calls to increase sales conversions. Michael and Stephanie will also share the best way to analyze the data and the resulting conversations to have with agents to empower them and ensure they are successful. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

In this edition of our Sales focused podcast, Michael and Stephanie share their insights on combining tools, technology, and data to facilitate effective sales strategies. Successful organizations marry the data and analytics with available tools and technology to make them smarter, better, faster and safer. Every call with a customer is unique. Michael will share his insights and best practices on using the data and leveraging different sales playbooks for a variety of calls to increase sales conversions. Michael and Stephanie will also share the best way to analyze the data and the resulting conversations to have with agents to empower them and ensure they are successful. Speakers: Michael Aronowitz - Executive Vice President, Digital Sales and Strategy, Teleperformance Stephanie Millner - Global Executive, Vice President CX Management Teleperformance

Leveraging Tools, Technology and Data to Facilitate Effective Sales Strategies

We are in hard times! Even though we are on the road to this new normal, we see companies struggling to keep their head above the water. According to Steven van Belleghem, "March 2020 was the biggest digital transformation course the world has ever seen", and we're living a completely different life, where business and consumers are still adjusting their approach. Many companies saw opportunities to transform the way they ran their business and stood out. In this podcast, Steven highlighted the top-three elements companies need to establish to give their customers an offer they can refuse neither today nor post-pandemic. He also shared highlights on business evolution in the past months and the best adoption performed by companies across the globe. Speakers: Steven van Belleghem, Best Selling Author, Keynote Speaker and Global Thought Leader on the Future of customer Relationships Danny Kuivenhoven, Digital Transformation Director at Teleperformance

We are in hard times! Even though we are on the road to this new normal, we see companies struggling to keep their head above the water. According to Steven van Belleghem, "March 2020 was the biggest digital transformation course the world has ever seen", and we're living a completely different life, where business and consumers are still adjusting their approach. Many companies saw opportunities to transform the way they ran their business and stood out. In this podcast, Steven highlighted the top-three elements companies need to establish to give their customers an offer they can refuse neither today nor post-pandemic. He also shared highlights on business evolution in the past months and the best adoption performed by companies across the globe. Speakers: Steven van Belleghem, Best Selling Author, Keynote Speaker and Global Thought Leader on the Future of customer Relationships Danny Kuivenhoven, Digital Transformation Director at Teleperformance

The Offer You Can't Refuse

Microsoft and Teleperformance have established a broader, more shared partnership with aligned cultural values and goals. Both brands have embraced the concept of driving mutual business outcomes by collaborating and amplifying each company’s initiatives. Extending to corporate social responsibility, for the greater good of the communities they serve, activities include environmental initiatives, skills-based training, and impact sourcing, among others. Daniel will share his insights, best practices, and will share success stories. Learn how to apply this approach to achieve shared-value outcomes within your own partnerships.

Microsoft and Teleperformance have established a broader, more shared partnership with aligned cultural values and goals. Both brands have embraced the concept of driving mutual business outcomes by collaborating and amplifying each company’s initiatives. Extending to corporate social responsibility, for the greater good of the communities they serve, activities include environmental initiatives, skills-based training, and impact sourcing, among others. Daniel will share his insights, best practices, and will share success stories. Learn how to apply this approach to achieve shared-value outcomes within your own partnerships.

Microsoft: Leading the Way in Vested Sourcing

Michael Aronowitz, Executive Vice President, Digital Sales, and Solutions, and Stephanie Millner, Vice President, and customer experience strategist with Teleperformance share plenty of insights and best practices to rock your sales programs in 2021. They will discuss what 2020 taught us, people have altered the way they shop and what that means for sales in this new normal, new sales channels that are proving to be effective and measuring customer effort and the impact on the customer journey to a result the next sale.

Michael Aronowitz, Executive Vice President, Digital Sales, and Solutions, and Stephanie Millner, Vice President, and customer experience strategist with Teleperformance share plenty of insights and best practices to rock your sales programs in 2021. They will discuss what 2020 taught us, people have altered the way they shop and what that means for sales in this new normal, new sales channels that are proving to be effective and measuring customer effort and the impact on the customer journey to a result the next sale.

How to Rock your Sales Programs in 2021

TP Talks Podcast

The best podcast episodes on global issues affecting everyone. Covering topics such as the #metoo movement, climate change, the impact of technology and some of the biggest global issues facing us right now. For anyone interested in learning more about the world, and some of the issues we're facing, pick an episode below and start listening! Add episodes you're interested into your queue below!

Best Episodes on Global Issues

The best podcast episodes on Startups. For anyone working in a startup, or anyone interested in the incredible stories behind how people built companies like Instagram, and Facebook. Offering both practical advice and insights, as well as the stories for how many of the biggest startups got to where they are today. Add episodes you're interested into your queue below!