Craig Sullivan

This week we are talking to the website optimization legend - Craig Sullivan. Learn about experience plumbing, why decades of designing and building websites were not enough to avoid making the same stupid mistakes over and over, and how to make sure your website is something you can be proud of.Links in the episode:Craig Sullivan's LinkedInIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

This week we are talking to the website optimization legend - Craig Sullivan. Learn about experience plumbing, why decades of designing and building websites were not enough to avoid making the same stupid mistakes over and over, and how to make sure your website is something you can be proud of.Links in the episode:<ul><li><a href="https://www.linkedin.com/in/craigsullivan" rel="nofollow" target="_blank">Craig Sullivan's LinkedIn</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

What's Wrong with Everything with Craig Sullivan

This week we have Marcus Tandler and Katharina Meraner from Ryte joining the podcast. We talked about Ryte - The #1 Platform for Website User Experience, carbon neutral websites, and what you can do TODAY to minimize the impact internet has on the environment.Links in the episode:Ryte's Carbon Neutral ProgramMarcus Tandler's LinkedInKatharina Meraner's LinkedInIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

This week we have Marcus Tandler and Katharina Meraner from Ryte joining the podcast. We talked about Ryte - The #1 Platform for Website User Experience, carbon neutral websites, and what you can do TODAY to minimize the impact internet has on the environment.Links in the episode:<ul><li><a href="https://en.ryte.com/product-insights/website-carbon-neutral-program" rel="nofollow" target="_blank">Ryte's Carbon Neutral Program</a></li><li><a href="https://www.linkedin.com/in/marcustandler/" rel="nofollow" target="_blank">Marcus Tandler's LinkedIn</a></li><li><a href="https://www.linkedin.com/in/katharinameraner/" rel="nofollow" target="_blank">Katharina Meraner's LinkedIn</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Carbon Neutral Websites with Marcus Tandler and Katharina Meraner (Ryte)

Ognjen Bošković is growth lead at CXL, located in Belgrade, Serbia. As No Hacks Marketing guest Juliana Jackson said it - "Ognjen is one of the very few who understand growth marketing."Links in the episode:CXL Growth Notes newsletterOgnjen's LinkedInIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Ognjen Bošković is growth lead at CXL, located in Belgrade, Serbia. As No Hacks Marketing guest Juliana Jackson said it - "Ognjen is one of the very few who understand growth marketing."Links in the episode:<ul><li><a href="https://cxl.com/subscribe/" rel="nofollow" target="_blank">CXL Growth Notes newsletter</a></li><li><a href="https://www.linkedin.com/in/ognjenboskovic/" rel="nofollow" target="_blank">Ognjen's LinkedIn</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Growth Loops with Ognjen Boskovic

Juan Mendoza is a Senior Customer Strategist at The Lumery. He analyses marketing, data, and technology trends for some of the most well-known Australian and global brands. In this episode, we talked about marketing attribution, the billion-dollar attribution software industry and why after all the interest and investment behind it, attribution still feels like a mystery.Links in the episode:https://www.linkedin.com/in/juan-mendoza-2b3a63a4/https://www.themartechweekly.com/https://anchor.fm/juan-mendoza93/https://twitter.com/JU4NMEND0Z4If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Juan Mendoza is a Senior Customer Strategist at The Lumery. He analyses marketing, data, and technology trends for some of the most well-known Australian and global brands. In this episode, we talked about marketing attribution, the billion-dollar attribution software industry and why after all the interest and investment behind it, attribution still feels like a mystery.Links in the episode:<ul><li><a href="https://www.linkedin.com/in/juan-mendoza-2b3a63a4/" rel="nofollow" target="_blank">https://www.linkedin.com/in/juan-mendoza-2b3a63a4/</a></li><li><a href="https://www.themartechweekly.com/" rel="nofollow" target="_blank">https://www.themartechweekly.com/</a></li><li><a href="https://anchor.fm/juan-mendoza93/" rel="nofollow" target="_blank">https://anchor.fm/juan-mendoza93/</a></li><li><a href="https://twitter.com/JU4NMEND0Z4" rel="nofollow" target="_blank">https://twitter.com/JU4NMEND0Z4</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

The Marketing Attribution Fantasy with Juan Mendoza

Ben Labay is the managing director at Speero by CXL. In this episode, we talked about how to get your optimization efforts better. Ben also shares Speero’s Experimentation Program Maturity Audit and the four pillars of their experimentation program.Links in the episode:https://www.linkedin.com/in/benlabay/https://speero.com/experimentation-program-maturity-auditIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Ben Labay is the managing director at Speero by CXL. In this episode, we talked about how to get your optimization efforts better. Ben also shares Speero’s Experimentation Program Maturity Audit and the four pillars of their experimentation program.Links in the episode:<ul><li><a href="https://www.linkedin.com/in/benlabay/" rel="nofollow" target="_blank">https://www.linkedin.com/in/benlabay/</a></li><li><a href="https://speero.com/experimentation-program-maturity-audit" rel="nofollow" target="_blank">https://speero.com/experimentation-program-maturity-audit</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

How To Get Your Optimization Efforts Better With Ben Labay

Alun Lucas is the managing director at Zuko Analytics. In this episode, we talked about web forms. Are they always necessary? Alun shares his insights on why there are still bad forms online and how to make web forms better for the site and for the user.Links in the episode:https://www.zuko.iohttps://www.linkedin.com/in/alun-lucas-zuko-analytics/https://www.zuko.io/product-overviewIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Alun Lucas is the managing director at Zuko Analytics. In this episode, we talked about web forms. Are they always necessary? Alun shares his insights on why there are still bad forms online and how to make web forms better for the site and for the user.Links in the episode:<ul><li><a href="https://www.zuko.io/" rel="nofollow" target="_blank">https://www.zuko.io</a></li><li><a href="https://www.linkedin.com/in/alun-lucas-zuko-analytics/" rel="nofollow" target="_blank">https://www.linkedin.com/in/alun-lucas-zuko-analytics/</a></li><li><a href="https://www.zuko.io/product-overview" rel="nofollow" target="_blank">https://www.zuko.io/product-overview</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Optimizing Web Forms with Alun Lucas

Will Laurenson is a Conversion Rate Optimisation expert who works with eCommerce businesses to improve their conversion rates, average order values, and generate higher lifetime customer values. In this episode, we talked about why you should prioritize your customer experience. We also covered how to use reviews strategically and whether discounting really helps increase conversions.

Will Laurenson is a Conversion Rate Optimisation expert who works with eCommerce businesses to improve their conversion rates, average order values, and generate higher lifetime customer values. In this episode, we talked about why you should prioritize your customer experience. We also covered how to use reviews strategically and whether discounting really helps increase conversions.

Optimizing Customer Experience with Will Laurenson

Julian Juenemann

Julian Juenemann is the founder and chief instructor of Measure School, a platform that teaches marketers the data-driven way of online marketing. In this episode, we talked about why Google is phasing out Universal Analytics, the specifics of Google Analytics 4 and how to start planning your transition today.Links in the episode:https://measureschool.comhttps://www.linkedin.com/in/julianjuenemann/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Julian Juenemann is the founder and chief instructor of Measure School, a platform that teaches marketers the data-driven way of online marketing. In this episode, we talked about why Google is phasing out Universal Analytics, the specifics of Google Analytics 4 and how to start planning your transition today.Links in the episode:<ul><li><a href="https://measureschool.com/" rel="nofollow" target="_blank">https://measureschool.com</a></li><li><a href="https://www.linkedin.com/in/julianjuenemann/" rel="nofollow" target="_blank">https://www.linkedin.com/in/julianjuenemann/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Everything You Need to Know about GA4 with Julian Juenemann

Thomas Audunhus is the Chief Product Officer at Servebolt, a managed hosting company for LAMP-stack applications. In this episode, we’ll talk about the common web performance misconceptions  and how to make and keep your WordPress/WooCommerce sites fast.Links in the episode:https://serverbolt.comhttps://servebolt.com/articles/speeding-up-woocommerce-the-complete-guide/#Wrong:-Cart-fragments-Ajax-slows-down-page-speedIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Thomas Audunhus is the Chief Product Officer at Servebolt, a managed hosting company for LAMP-stack applications. In this episode, we’ll talk about the common web performance misconceptions  and how to make and keep your WordPress/WooCommerce sites fast.Links in the episode:<ul><li><a href="https://serverbolt.com/" rel="nofollow" target="_blank">https://serverbolt.com</a></li><li><a href="https://servebolt.com/articles/speeding-up-woocommerce-the-complete-guide/#Wrong:-Cart-fragments-Ajax-slows-down-page-speed" rel="nofollow" target="_blank">https://servebolt.com/articles/speeding-up-woocommerce-the-complete-guide/#Wrong:-Cart-fragments-Ajax-slows-down-page-speed</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

How to Make WordPress Fast With Thomas Audunhus

Matt Zeunert is the founder of DebugBear, a front-end performance monitoring tool. In this episode, we’ll talk about why front-end performance matters, why you need to monitor it, why you should approach it the same way you approach something like conversion rate, and finally, how DebugBear can help you with all of this.Links in the podcast:https://www.debugbear.comhttps://www.debugbear.com/project/25972https://www.linkedin.com/in/mattzeunert/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Matt Zeunert is the founder of DebugBear, a front-end performance monitoring tool. In this episode, we’ll talk about why front-end performance matters, why you need to monitor it, why you should approach it the same way you approach something like conversion rate, and finally, how DebugBear can help you with all of this. Links in the podcast:<ul><li><a href="https://www.debugbear.com" rel="nofollow" target="_blank">https://www.debugbear.com</a></li><li><a href="https://www.debugbear.com/project/25972" rel="nofollow" target="_blank">https://www.debugbear.com/project/25972</a></li><li><a href="https://www.linkedin.com/in/mattzeunert/" rel="nofollow" target="_blank">https://www.linkedin.com/in/mattzeunert/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Why Web Performance Monitoring Matters With Matt Zeunart

No Hacks Marketing is a weekly podcast covering one aspect of digital marketing in each episode. Join your hosts Catherine Quiambao and Slobodan Manic in taking deep dives into SEO, content, CRO, social and site optimization to help you do more as a marketer. No hacks, no shortcuts, only long-term success.

Adam Kitchen is the co-founder of Magnet Monster, an email and SMS marketing agency for e-commerce brands. They’ve helped over 100+ businesses achieve $15mm email-sourced revenue. In this episode, we’re going to go deep into the future of email. Given the latest privacy led developments, is it still one of the best channels to invest in? Adam also answered questions from the community: Christian Hoppe: I would love to hear his personal story of how he got into email marketing. How many years ahead does he think email will still stay the most relevant owned channel?Jason Greenwood: How soon will retailers need to think about their brand in the Metaverse? Otebele Kobiruo: As someone who has been around the email marketing ecosystem and as a business owner, will you say email marketing will be around for the next 5 years at least?Links in the episode:https://www.linkedin.com/in/adamkitchen1/https://www.magnetmonster.co.uk/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Adam Kitchen is the co-founder of Magnet Monster, an email and SMS marketing agency for e-commerce brands. They’ve helped over 100+ businesses achieve $15mm email-sourced revenue. In this episode, we’re going to go deep into the future of email. Given the latest privacy led developments, is it still one of the best channels to invest in? Adam also answered questions from the community: <ul><li>Christian Hoppe: I would love to hear his personal story of how he got into email marketing. How many years ahead does he think email will still stay the most relevant owned channel?</li><li>Jason Greenwood: How soon will retailers need to think about their brand in the Metaverse? </li><li>Otebele Kobiruo: As someone who has been around the email marketing ecosystem and as a business owner, will you say email marketing will be around for the next 5 years at least?</li></ul>Links in the episode:<ul><li><a href="https://www.linkedin.com/in/adamkitchen1/" rel="nofollow" target="_blank">https://www.linkedin.com/in/adamkitchen1/</a></li><li><a href="https://www.magnetmonster.co.uk/" rel="nofollow" target="_blank">https://www.magnetmonster.co.uk/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Email Marketing in a Privacy-oriented World With Adam Kitchen

Amrdeep Athwal is the founder of Conversions Matter and started doing data-driven optimization 15 years ago. In today’s episode, we will tell you all you need to know about AI in CRO.Amrdeep also answered questions from the community: Charles Meaden: How do you spot when the algorithm gets it wrong?Alun Lucas: How do you think AI can be used to help optimise the performance of online forms?Nneka Otika: What path can someone take to break into CRO? It seems like a close-knit industry. What transferable skill does someone need to work in CRO? - I know AI and machine learning crunch data which is useful in CRO. Will their application in the industry increase in coming years? If yes, in what ways?Shiva Manjunath: How important is localization to your optimization program? What are some things to avoid while localizing your test results?Links in the episode:https://www.linkedin.com/in/amrdeepathwal/http://www.conversionsmatter.com/

Amrdeep Athwal is the founder of Conversions Matter and started doing data-driven optimization 15 years ago. In today’s episode, we will tell you all you need to know about AI in CRO.Amrdeep also answered questions from the community: <ul><li>Charles Meaden: How do you spot when the algorithm gets it wrong?</li><li>Alun Lucas: How do you think AI can be used to help optimise the performance of online forms?</li><li>Nneka Otika: What path can someone take to break into CRO? It seems like a close-knit industry. What transferable skill does someone need to work in CRO? - I know AI and machine learning crunch data which is useful in CRO. Will their application in the industry increase in coming years? If yes, in what ways?</li><li>Shiva Manjunath: How important is localization to your optimization program? What are some things to avoid while localizing your test results?</li></ul>Links in the episode:<ul><li><a href="https://www.linkedin.com/in/amrdeepathwal/" rel="nofollow" target="_blank">https://www.linkedin.com/in/amrdeepathwal/</a></li><li><a href="http://www.conversionsmatter.com/" rel="nofollow" target="_blank">http://www.conversionsmatter.com/</a></li></ul>

How AI and ML Impact CRO With Amrdeep Athwal 

Zineb Layachi is the founder of Raise the Runway, Co-founder of PitchSlap. She’s helped many startups turn buyers into raving fans and one of the influential voices on LinkedIn. In this episode, we’re going to talk about conversations. Is it really important to talk to your customers? And if you do, how can you find opportunities to turn these into content snippets? Zineb also answered questions from the community:Jonathan Bland: Why do the majority of B2B SaaS companies continue to overinvest in lead gen/capture channels?Ash Rathod: If you weren't doing what you do today, what job would you be doing? And why?Melissa Curran: If you could create content for anyone in the world, who would it be? Links in the episode:https://www.linkedin.com/in/zineblayachi/https://www.raisetherunway.co/https://www.pitchslap.live/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Zineb Layachi is the founder of Raise the Runway, Co-founder of PitchSlap. She’s helped many startups turn buyers into raving fans and one of the influential voices on LinkedIn. In this episode, we’re going to talk about conversations. Is it really important to talk to your customers? And if you do, how can you find opportunities to turn these into content snippets?  Zineb also answered questions from the community:<ul><li>Jonathan Bland: Why do the majority of B2B SaaS companies continue to overinvest in lead gen/capture channels?</li><li>Ash Rathod: If you weren't doing what you do today, what job would you be doing? And why?</li><li>Melissa Curran: If you could create content for anyone in the world, who would it be? </li></ul>Links in the episode:<ul><li><a href="https://www.linkedin.com/in/zineblayachi/" rel="nofollow" target="_blank">https://www.linkedin.com/in/zineblayachi/</a></li><li><a href="https://www.raisetherunway.co/" rel="nofollow" target="_blank">https://www.raisetherunway.co/</a></li><li>https://www.pitchslap.live/</li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Turning Conversations into Content Snippets With Zineb Layachi 

Diane Wiredu

Diane Wiredu is the founder of Lion Words, a Messaging Strategist and Conversion Copywriter. She speaks regularly on virtual stages and has been featured on B2B Better, Wynter Games, Lead Gen Lift Off Summit and The Marketing Meetup.In this episode, we talked about product message fit, why it’s crucial and how to get your messaging right. Diane also shared her proven framework when working on messaging strategy and her controversial view on why buyer personas are dead.Dianne also answered questions from the community:Mari Paseva: How do you fit branding into the Product-Message-fit equation?Adam Kirsch: With fewer people talking about B2B SaaS products online compared to B2C products (think amazon, yelp reviews etc) what are her go-to places for finding the juicy VoC we need for creating compelling messaging when writing for our clients?Eden Bidani: what does she think about category creation as part of messaging strategy - when should companies do it, and when shouldn't they?Suri Jerusalem: Work life balance hacks, how to shut that creative brain off when it’s time to play, how to schedule projects so life still fits in?Links in the episode:https://www.linkedin.com/in/dianewiredu/http://lionwords.comIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Diane Wiredu is the founder of Lion Words, a Messaging Strategist and Conversion Copywriter. She speaks regularly on virtual stages and has been featured on B2B Better, Wynter Games, Lead Gen Lift Off Summit and The Marketing Meetup.In this episode, we talked about product message fit, why it’s crucial and how to get your messaging right. Diane also shared her proven framework when working on messaging strategy and her controversial view on why buyer personas are dead. Dianne also answered questions from the community:<ul><li>Mari Paseva: How do you fit branding into the Product-Message-fit equation?</li><li>Adam Kirsch: With fewer people talking about B2B SaaS products online compared to B2C products (think amazon, yelp reviews etc) what are her go-to places for finding the juicy VoC we need for creating compelling messaging when writing for our clients?</li><li>Eden Bidani: what does she think about category creation as part of messaging strategy - when should companies do it, and when shouldn't they?</li><li>Suri Jerusalem: Work life balance hacks, how to shut that creative brain off when it’s time to play, how to schedule projects so life still fits in?</li></ul>Links in the episode:<ul><li><a href="https://www.linkedin.com/in/dianewiredu/" rel="nofollow" target="_blank">https://www.linkedin.com/in/dianewiredu/</a></li><li><a href="http://lionwords.com" rel="nofollow" target="_blank">http://lionwords.com</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Nailing Product-Message Fit With Diane Wiredu

Rishi Rawat, product page optimization specialist at Frictionless Commerce - although you may know him as The Product Page Guy.In this episode, we talked about his hot take on user research. Why you don’t always need them in CRO and what to do instead. Rishi also answered questions from the community:Simbar Dube: I think his optimization framework focuses on product pages only and it doesn’t include research right? Suppose there are conversion roadblocks happening on other pages, without research, how will he identify them? And since his framework is only built for PDPs, does it mean that they ignore conversion roadblocks on other pages?Trina Moitra: I am a big fan of Rishi's unique take on Shopify product pages. My question to him would be - "What is a framework that copywriters can use to channel their creative intuition into work that would resonate with the intended audience?"Samyak Tripathi: How to design the copy and strategy to make them highly interested in your product by providing value in the Ad itselfDragos Balasoiu: If you could NEVER work in e-commerce again, what would you do? Links in the episode:https://www.frictionless-commerce.comhttps://www.linkedin.com/in/rawatrishi/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Rishi Rawat, product page optimization specialist at Frictionless Commerce - although you may know him as The Product Page Guy.In this episode, we talked about his hot take on user research. Why you don’t always need them in CRO and what to do instead. Rishi also answered questions from the community:<ul><li>Simbar Dube: I think his optimization framework focuses on product pages only and it doesn’t include research right? Suppose there are conversion roadblocks happening on other pages, without research, how will he identify them? And since his framework is only built for PDPs, does it mean that they ignore conversion roadblocks on other pages?</li><li>Trina Moitra: I am a big fan of Rishi's unique take on Shopify product pages. My question to him would be - "What is a framework that copywriters can use to channel their creative intuition into work that would resonate with the intended audience?"</li><li>Samyak Tripathi: How to design the copy and strategy to make them highly interested in your product by providing value in the Ad itself</li><li>Dragos Balasoiu: If you could NEVER work in e-commerce again, what would you do? </li></ul> Links in the episode:<ul><li><a href="https://www.oliverpalmer.com/" rel="nofollow" target="_blank">https://www.frictionless-commerce.com</a></li><li><a href="https://www.linkedin.com/in/rawatrishi/" rel="nofollow" target="_blank">https://www.linkedin.com/in/rawatrishi/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Rishi Rawat Doesn’t Do User Research

Oliver Palmer is an Experimentation Practitioner and  Conversion Rate Optimisation consultant. He’s worked with T-Mobile, Kmart Australia, Nissan and The Telegraph in scaling optimisation programs and embedding the discipline of data-driven experimentation. In this episode, we talked about his unpopular take on heatmaps, why they don't mean anything and what you should focus on instead. He also answered questions from the community:David Mannheim: Why are heat maps seen as so prolific within the industry? Are you assuming the client side of the industry (retailers etc) need further education? Juan Mendoza: Should the practice of optimization in businesses reflect scientific practice?Slobodan Manic: Do you think it's possible to start and grow a career in experimentation without working on a larger team at some point? Asking because he had such roles before going solo?Links in the episode:https://www.oliverpalmer.comhttps://www.linkedin.com/in/ollee/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Oliver Palmer is an Experimentation Practitioner and  Conversion Rate Optimisation consultant. He’s worked with T-Mobile, Kmart Australia, Nissan and The Telegraph in scaling optimisation programs and embedding the discipline of data-driven experimentation. In this episode, we talked about his unpopular take on heatmaps, why they don't mean anything and what you should focus on instead. He also answered questions from the community:<ul><li>David Mannheim: Why are heat maps seen as so prolific within the industry? Are you assuming the client side of the industry (retailers etc) need further education? </li><li>Juan Mendoza: Should the practice of optimization in businesses reflect scientific practice?</li><li>Slobodan Manic: Do you think it's possible to start and grow a career in experimentation without working on a larger team at some point? Asking because he had such roles before going solo?</li></ul>Links in the episode:<ul><li><a href="https://www.oliverpalmer.com/" rel="nofollow" target="_blank">https://www.oliverpalmer.com</a></li><li><a href="https://www.linkedin.com/in/ollee/" rel="nofollow" target="_blank">https://www.linkedin.com/in/ollee/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

The Problem With Heatmaps With Oliver Palmer

Jeremy Epperson is the Chief Growth Officer of Conversion Advocates. He has helped deliver Conversion Rate Optimization &amp; Experimentation programs for some of Silicon Valley's most renowned startups and brands like Disney, Square, Twilio, SurveyMonkey and more. In this episode, we talked about optimizing the touchpoints in your customer journey. Jeremy shares his four-phase customer journey model and ways to understand your customer sentiment.He also answered questions from the community:Sina Fak: What role does Customer, Business, and Market Intelligence play in optimizing the customer buying journey? Rishi Rawat: What’s one thing you’ve reversed your thinking on?LeAnn Reyes: What is the biggest fail you’ve ever experienced, and how did you overcome it?Luka Nikolic: You mainly work with startups and fast moving organizations, but do you have any advice for CROs working in large, established organizations? How can they demonstrate the value of journey mapping and get executive buy-in and funding for doing more customer research if the brand they work for is already a market leader?Links in the episode:https://www.linkedin.com/in/jeremyepperson/https://conversionadvocates.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Jeremy Epperson is the Chief Growth Officer of Conversion Advocates. He has helped deliver Conversion Rate Optimization &amp; Experimentation programs for some of Silicon Valley's most renowned startups and brands like Disney, Square, Twilio, SurveyMonkey and more. In this episode, we talked about optimizing the touchpoints in your customer journey. Jeremy shares his four-phase customer journey model and ways to understand your customer sentiment.He also answered questions from the community:<ul><li>Sina Fak: What role does Customer, Business, and Market Intelligence play in optimizing the customer buying journey? </li><li>Rishi Rawat: What’s one thing you’ve reversed your thinking on?</li><li>LeAnn Reyes: What is the biggest fail you’ve ever experienced, and how did you overcome it?</li><li>Luka Nikolic: You mainly work with startups and fast moving organizations, but do you have any advice for CROs working in large, established organizations? How can they demonstrate the value of journey mapping and get executive buy-in and funding for doing more customer research if the brand they work for is already a market leader?</li></ul>Links in the episode:<ul><li><a href="https://www.linkedin.com/in/jeremyepperson/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeremyepperson/</a></li><li><a href="https://conversionadvocates.com/" rel="nofollow" target="_blank">https://conversionadvocates.com/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Optimizing the Customer Journey With Jeremy Epperson

We made it to our 50th episode! In this special episode, we talked about superpowers and what we will change online if we have them. Hint, we discussed websites, e-commerce and privacy. Also, a tv series you shouldn’t miss! If you have been listening to us, thank you and we appreciate your support!If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

We made it to our 50th episode! In this special episode, we talked about superpowers and what we will change online if we have them. Hint, we discussed websites, e-commerce and privacy. Also, a tv series you shouldn’t miss! If you have been listening to us, thank you and we appreciate your support! If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

If We Had Superpowers, This Is What We’ll Change Online

Shiva Manjunath, a Senior Experimentation Strategist at Speero and a ‘test to learn’ optimizer. He’s worked on teams spanning from B2B (Gartner) to B2C (Norweigan Cruise Line, Edible Arrangements) and focuses experiments on driving high business value and impact. If you want to learn about the right ways to run an experimentation program, this episode is for you. Shiva shares the purpose of a mature experimentation program, why test to learn is the better approach and how to avoid being subjective when running experiments.Shiva also answered questions from some of our listeners/network:Amrdeep Athwal: When do you think an organization is mature enough to require or need to start investing in building their own tools e.g. Their own analytics, testing or insight tools?Daniela Marquez: If not CRO, what field would Shiva spend his time in and why?Ben Labay: Do you enjoy running programs (metrics = test velocity and results) more vs actively shaping the program itself (metrics = program efficiency)?Links in this episode:https://www.linkedin.com/in/shiva-manjunath/https://speero.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Shiva Manjunath, a Senior Experimentation Strategist at Speero and a ‘test to learn’ optimizer. He’s worked on teams spanning from B2B (Gartner) to B2C (Norweigan Cruise Line, Edible Arrangements) and focuses experiments on driving high business value and impact. If you want to learn about the right ways to run an experimentation program, this episode is for you. Shiva shares the purpose of a mature experimentation program, why test to learn is the better approach and how to avoid being subjective when running experiments. Shiva also answered questions from some of our listeners/network:<ul><li>Amrdeep Athwal: When do you think an organization is mature enough to require or need to start investing in building their own tools e.g. Their own analytics, testing or insight tools?</li><li>Daniela Marquez: If not CRO, what field would Shiva spend his time in and why?</li><li>Ben Labay: Do you enjoy running programs (metrics = test velocity and results) more vs actively shaping the program itself (metrics = program efficiency)?</li></ul>Links in this episode:<ul><li><a href="https://www.linkedin.com/in/shiva-manjunath/" rel="nofollow" target="_blank">https://www.linkedin.com/in/shiva-manjunath/</a></li><li><a href="https://speero.com/" rel="nofollow" target="_blank">https://speero.com/</a></li></ul>If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Experimentation Program Maturity With Shiva Manjunath

Jon Ivanco is a Customer Experience Consultant and Co-founder of Formtoro, a company focused on unlocking up to 38x more data on your users. If you want to learn what zero-party data is and why you should care about it this is the episode for you. Jon shared his insights on personalizing your customer journey and emphasized how data collection should be the first step to help influence your strategy.Jon also answered questions from some of our listeners/network:Juliana Jackson: What do you think about companies that swear by CLV as the main growth lever for e-commerce brands and completely ignoring each brand's business model?Jeremy Epperson: Why do you think there are only really 2 measurable points of intent in a customer journey?Lukas Petrauskas:  What are the lowest and highest-hanging fruits regarding zero party data utilization for $1MM+ e-com companies?Links in this episode:http://linkedin.com/in/jivancohttps://twitter.com/jonivancohttps://formtoro.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.

Jon Ivanco is a Customer Experience Consultant and Co-founder of Formtoro, a company focused on unlocking up to 38x more data on your users. If you want to learn what zero-party data is and why you should care about it this is the episode for you. Jon shared his insights on personalizing your customer journey and emphasized how data collection should be the first step to help influence your strategy.Jon also answered questions from some of our listeners/network:<ul><li>Juliana Jackson: What do you think about companies that swear by CLV as the main growth lever for e-commerce brands and completely ignoring each brand's business model?</li><li>Jeremy Epperson: Why do you think there are only really 2 measurable points of intent in a customer journey?</li><li>Lukas Petrauskas:  What are the lowest and highest-hanging fruits regarding zero party data utilization for $1MM+ e-com companies? </li></ul>Links in this episode:<ul><li><a href="http://linkedin.com/in/jivanco" rel="nofollow" target="_blank">http://linkedin.com/in/jivanco</a></li><li><a href="https://twitter.com/jonivanco" rel="nofollow" target="_blank">https://twitter.com/jonivanco</a></li><li><a href="https://formtoro.com/" rel="nofollow" target="_blank">https://formtoro.com/</a></li></ul> If you learned something new today, we would appreciate it if you can leave us a<a href="https://podcasts.apple.com/ph/podcast/no-hacks-marketing/id1554743376" rel="nofollow" target="_blank"> review</a> on your favorite podcast platform.

Collecting Zero Party Data To Personalize Customer Journey With Jon Ivanco

No Hacks Marketing

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