Ranked #1
How We Transformed Customer Care at Spark with Digital Adoption - with Dan Cooper
How We Transformed Customer Care at Spark with Digital Adoption - with Dan Cooper
Dan Cooper is the Head of Digital at Spark NZ. He’s been working in the contact centre industry since the late 90s. Over... Read more
20 Dec 2021
•
30mins
Ranked #2
Secrets to Customer Support Success - with John Kelly and Jessica Voss
Secrets to Customer Support Success - with John Kelly and Jessica Voss
John Kelly is the Chief Revenue Officer at SupportLogic, while Jessica Voss is responsible for Enterprise Sales. They ha... Read more
13 Dec 2021
•
21mins
Ranked #3
Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty
Discover a Supportive Performance Management Approach, Which Helps Your People Reach Their Potential - with Justin Baty
Justin Baty is the Auckland Cars Regional Manager at Turners Auto Retail. With 9 years’ experience in the business, he’s... Read more
1 Dec 2021
•
9mins
Ranked #4
How the Next Generation of Conversational AI Can Revolutionise your Contact Centre - with David Stone
How the Next Generation of Conversational AI Can Revolutionise your Contact Centre - with David Stone
David Stone is a Senior Vice President at the conversational AI startup, Curious AI. With 30 years’ experience in the ca... Read more
22 Nov 2021
•
21mins
Most Popular Podcasts
The Joe Rogan Experience
TED Talks Daily
The Tim Ferriss Show
The Daily
Stuff You Should Know
Oprah's SuperSoul Conversations
Armchair Expert with Dax Shepard
Ranked #5
A Smarter Way to Improve Your Organisation’s Customer Service and Experience - with Alex Mead
A Smarter Way to Improve Your Organisation’s Customer Service and Experience - with Alex Mead
Alex Mead is the Chief Customer Service Experience Director at a start-up digital bank in Bahrain. With 20 years experie... Read more
14 Nov 2021
•
15mins
Ranked #6
How to Increase Customer Loyalty by Reducing Customer Effort - with Gabriel Mendez
How to Increase Customer Loyalty by Reducing Customer Effort - with Gabriel Mendez
Gabriel Mendez is an auditor and senior consultant in customer experience processes and technology applications. Based i... Read more
8 Nov 2021
•
18mins
Ranked #7
Tips on How to Modernise Your Reporting, To Empower Managers to Make Better Decisions - with Immanuel Joseph
Tips on How to Modernise Your Reporting, To Empower Managers to Make Better Decisions - with Immanuel Joseph
Immanuel Joseph is the Reporting Manager at Allianz Australia. With a master’s degree in IT, Immanuel has worked in the ... Read more
1 Nov 2021
•
14mins
Ranked #8
How We Maintain a Positive Work Culture Through Values, and Changes We Made as a Result of Lockdown - with Stephanie Riordan-Edmonds
How We Maintain a Positive Work Culture Through Values, and Changes We Made as a Result of Lockdown - with Stephanie Riordan-Edmonds
Stephanie Riordan-Edmonds is the Head of Customer Service at Southern Cross Health Society. She’s been in the contact ce... Read more
25 Oct 2021
•
11mins
Ranked #9
How to Create Amazing Team Leaders - with Marc Carriere
How to Create Amazing Team Leaders - with Marc Carriere
Marc Carriere is the creator of the 7 Pillars for Creating Amazing Team Leaders course. With 35 years’ international exp... Read more
20 Oct 2021
•
19mins
Ranked #10
Two Critical Steps to Successful Strategy Implementation - with Michael Clark
Two Critical Steps to Successful Strategy Implementation - with Michael Clark
Michael Clark is the Principal Consultant at CXTT Consulting. He has more than 20 years experience in the contact centre... Read more
11 Oct 2021
•
20mins
