Corona Warning App (Germany) Review NN11
Corona Warning App (Germany) Review NN11
This is just a brief episode which is possibly better to see the video version but I talk about the new Corona Warn App ... Read more
18 Jun 2020
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5mins
Tim Gogal: King of Unpopular Quotes? NN10
Tim Gogal: King of Unpopular Quotes? NN10
Tim Gogal has been in the customer experience (CX) industry for a long time and like me is frustrated with the state of ... Read more
17 Jun 2020
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31mins
Andrew Prokop: Is 'this' that moment? NN09
Andrew Prokop: Is 'this' that moment? NN09
Andrew Prokop has been CEBPing for over 20 years. I did have to jog his memory during this interview but it is true. Whe... Read more
21 May 2020
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26mins
Nate Brown on Managing Remote Employees NN08
Nate Brown on Managing Remote Employees NN08
Nate Brown is a first-timer on the podcast but was on an interview with me last year. He is always focused on the experi... Read more
16 May 2020
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25mins
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Tobias Goebel - Digital transformation: It took a virus? NN07
Tobias Goebel - Digital transformation: It took a virus? NN07
4 May 2020
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17mins
CX404 Ep.006 Big Data and Customer Experience Paul Dunay
CX404 Ep.006 Big Data and Customer Experience Paul Dunay
Interview date: 27. September 2013 Paul Dunay loves marketing and has his own unique approach to it. He also has a nose ... Read more
7 Oct 2013
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23mins
CX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)
CX404 Ep.005 Dont Forget Your People (Kate Nasser The People-Skills Coach)
Kate Nasser is "The People Skills Coach" and makes it a point to not let us forget how important those skills are when d... Read more
7 Apr 2013
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34mins
CX404 Ep.004 Situational Awareness and Customer Service (Russel Lolacher The Upsell)
CX404 Ep.004 Situational Awareness and Customer Service (Russel Lolacher The Upsell)
Russel Lolacher and I have a similar illness, we see every interaction people have with companies and think about how it... Read more
3 Mar 2013
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35mins
CX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)
CX404 Ep.003 The Keys to Satisfied Customers (David McQuillen The Sufferfest)
David McQuillen has spent almost 18 years in the customer experience frontier; from the dot com to major financial insti... Read more
24 Feb 2013
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23mins
CX404 Ep.002 Fonolo Improving the Customer Experience
CX404 Ep.002 Fonolo Improving the Customer Experience
This episode came from a video interview of Shai Berger of Fonolo. We talk about how they are able to add a layer into t... Read more
10 Feb 2013
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20mins
