Ranked #1
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward)
Ep 17 | Senior Leadership Round Table Pt. 3 (Market Reaction, Carrier Impact, Moving Forward)
A few members of our senior leadership team gathered together a little over a week ago to record a discussion of the cur... Read more
8 Apr 2020
•
28mins
Ranked #2
Ep 06 | Grit/Tenacity in Customer Service
Ep 06 | Grit/Tenacity in Customer Service
Sarah and Jerome from our Full Truckload team sit down to discuss the value of "Grit/Tenacity" in a customer service int... Read more
10 Oct 2018
•
6mins
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Ranked #3
Ep 14 | Direct Customer Contact
Ep 14 | Direct Customer Contact
We sit down with Marshall and Darryl from our Less-than-Truckload team to discuss the value of 'Direct Customer Contact'... Read more
20 Jun 2019
•
8mins
Ranked #4
Ep 08 | Proactive Approach in Customer Service
Ep 08 | Proactive Approach in Customer Service
We sit down with Brad and Scott from our Temp-Controlled LTL team to discuss the value of a "Proactive Approach" in a cu... Read more
11 Mar 2019
•
9mins
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Ranked #5
Ep 05 | Communication in Customer Service
Ep 05 | Communication in Customer Service
Lance and Jaron from our Full Truckload team sit down to discuss the value of "Communication" in a customer service inte... Read more
20 Sep 2018
•
4mins
Ranked #6
Ep 11 | Weekly Coaching
Ep 11 | Weekly Coaching
We sit down with Marshall and Maciah from our Less-than-Truckload team to discuss the value of "Weekly Coaching" in a cu... Read more
21 Mar 2019
•
11mins
Ranked #7
Ep 07 | Meeting Customer Service Expectations
Ep 07 | Meeting Customer Service Expectations
We sit down with Joe and Wendi from our Temp-Controlled LTL team to discuss the value of "Meeting Expectations" in a cus... Read more
11 Mar 2019
•
10mins
Ranked #8
Ep 12 | Matching Communication Styles
Ep 12 | Matching Communication Styles
We sit down with Amber and Trevor from our Less-than-Truckload team to discuss the value of "Matching Communication Styl... Read more
7 Jun 2019
•
13mins
Ranked #9
Ep 13 | Call Reviews
Ep 13 | Call Reviews
We sit down with Zac and Jason from our Less-than-Truckload team to discuss the value of Call Reviews in a customer serv... Read more
13 Jun 2019
•
9mins
Ranked #10
Ep 09 | Ramping Up Efforts in Customer Service
Ep 09 | Ramping Up Efforts in Customer Service
We sit down with Joe, Zac and Robert from our Temp-Controlled LTL team to discuss the value of "Ramping Up Your Efforts"... Read more
14 Mar 2019
•
11mins
