Is There Anything Else I Can Help You With?

The focus of this series will be on creating, managing and improving customer service or CX systems, and hopefully share stories, offer advice and maybe create a community around CX delivery that you ... Read more

Popular All episodes

This means there isn't enough episodes to provide the most popular episodes. Here's the rankings of the current episodes anyway, we recommend you to revisit when there's more episodes!

Ranked #1

Episode 4 - Is Your QA Program Moving The Needle?

In this episode, we will dive into why I think most companies get their Quality Assurance Program WRONG! Are you thinki... Read more

1 May 2021

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25mins

Ranked #2

Episode 3 - Outsourcing Your Business

The first of 2 episodes on this very important subject, we will talk through the important elements of outsourcing your ... Read more

14 Mar 2021

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28mins

Ranked #3

Episode 2 - Choosing the Right KPIs for Your Business

Choosing the Right KPIs is more than just a Top Level Metric. Understanding what drives that metric in an operational w... Read more

21 Feb 2021

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27mins

Ranked #4

Episode 1 - Introduction (What is This All About?)

In introduction to David Wilson, Customer Service and Experience Nerd! In this episode, I will give the context on what... Read more

14 Feb 2021

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26mins

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