Prioritising first point of contact when dealing with complaints
Prioritising first point of contact when dealing with complaints
Huntswood’s CEO, Martin Dodd, is joined by Gavin Halliday, Chief Disruption Officer at Virgin Money, who draws on his va... Read more
28 Jun 2021
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32mins
Making it easy to complaint - Complaints Outlook 2021
Making it easy to complaint - Complaints Outlook 2021
Complaints occur when the relationship between a brand and customer is at most risk of erosion. If handled right, a comp... Read more
14 Apr 2021
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29mins
The fair pricing waiting game; hold for instruction, or be proactive?
The fair pricing waiting game; hold for instruction, or be proactive?
The general insurance industry is hugely important to the UK economy. The sector has been getting a lot of media scruti... Read more
16 Sep 2020
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32mins
Defined Benefit Pension Transfers: What should firms be doing?
Defined Benefit Pension Transfers: What should firms be doing?
Following his interview with Baroness Ros Altmann, Zein is joined by Paul Dyer and Andy Sutherland, to continue the disc... Read more
28 Jul 2020
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40mins
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Defined Benefit Pensions in the current climate; with Baroness Ros Altmann
Defined Benefit Pensions in the current climate; with Baroness Ros Altmann
The pensions sector has seen and will continue to see significant change over the coming years. There have been several ... Read more
2 Jul 2020
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27mins
Huntswood Podcast - Affordability and responsible lending
Huntswood Podcast - Affordability and responsible lending
Outstanding consumer credit lending in the UK alone rose to £225 billion last year, that’s more than five million indivi... Read more
3 Jun 2020
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17mins
Huntswood Podcast - The FCA Business Plan 2020
Huntswood Podcast - The FCA Business Plan 2020
Huntswood's Matt Drage and Paul Dyer discuss the FCA's business plan for 2020 and what to look out for over the coming m... Read more
13 May 2020
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18mins
