Cover image of Consumer Focus with Martin Newman

Consumer Focus with Martin Newman

Consumer Focus is a podcast about empowering positive change for consumers and brands. Consumer Focus is hosted by Martin Newman, a champion for putting the consumer at the heart of all aspects of cus... Read more

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Ranked #1

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10 New ROI’s: Guarantee sustainable commercial success

10 New ROI’s: Guarantee sustainable commercial success

Martin shares his 10 new ROIs that consider what truly matters to consumers and how businesses can proactively build lif... Read more

9 Jul 2023

33mins

Ranked #2

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The Rise of Marketplaces: How They're Changing the Way Consumers Shop

The Rise of Marketplaces: How They're Changing the Way Consumers Shop

Martin is joined by his usual panel guests to discuss their current views and life experiences with the ongoing economic... Read more

28 Apr 2023

38mins

Ranked #3

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Employee First: The importance of the people in any business

Employee First: The importance of the people in any business

Martin is joined by his regular panelists Leila and Dave as well as special guest, CEO of LK Bennett, Darren Topp. They ... Read more

19 Feb 2023

45mins

Ranked #4

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Prioritising Values Over Value - How purpose is driving consumer decisions

Prioritising Values Over Value - How purpose is driving consumer decisions

Martin welcomes his panelists from the public, Marie-Clare, Leila, and Dave to find out how they are feeling about their... Read more

22 Jan 2023

38mins

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Ranked #5

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Loyalty: What Turns Customers Into Fans?

Loyalty: What Turns Customers Into Fans?

Martin is joined by his usual panel guests Marie-Clare, Leila and Dave to delve into how brand loyalty plays into their ... Read more

14 Dec 2022

41mins

Ranked #6

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The Conscious Consumer: How Have Buying Habits Changed

The Conscious Consumer: How Have Buying Habits Changed

Martin is joined by his regular team of panelists who continue to share their update on the impact of the economic and e... Read more

24 Nov 2022

53mins

Ranked #7

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Online customer service: The good, the bad and the ugly

Online customer service: The good, the bad and the ugly

Martin is joined again by the consumer panelists Dave and Marie-Claire. In episode 4, Martin and his guests discuss thei... Read more

9 Oct 2022

36mins

Ranked #8

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How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion

How Brands and Consumers are Experiencing Last Mile Delivery - Panel Discussion

Martin is joined again by the consumer panelists Dave, Leila and Marie-Claire. In episode 3, they chat about the the ong... Read more

4 Sep 2022

44mins

Ranked #9

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The Future of the High Street - Panel Discussion

The Future of the High Street - Panel Discussion

Martin is joined again by the consumer panelists. In episode 2, they chat about the evolution of the high street in the ... Read more

15 Aug 2022

43mins

Ranked #10

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Changes in consumer behaviour and stories of customer experience - Panel Discussion

Changes in consumer behaviour and stories of customer experience - Panel Discussion

Martin launches a new season of the Consumer Focus podcast with a new format. Each episode Martin will be joined by a pa... Read more

13 Jul 2022

45mins

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