Jose Coronado

In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration. Episode transcript

In this episode, hosts Lisa Welchman and Andy Vital speak to Jose Coronado. Jose is the global head of design operations for JP Morgan and spoke about the career path to his current role. He also spoke about the maturity of design ops in the workplace and how Jose tries to avoid an "exclusion by design" dynamic when establishing recruitment and onboarding processes. Jose also spoke about the myth of the lone superstar designer and the importance of team collaboration. <a href="https://www.surfacingpodcast.com/jose-coronado-transcript" rel="nofollow" target="_blank">Episode transcript</a>

Jose Coronado on Design Team Recruitment

In this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale have a conversation about diversity, equity, and inclusion. They speak about what the terms mean and how the dynamics of D.E.I. play out for them professionally and as colleagues. <a href="https://www.surfacingpodcast.com/dd8t" rel="nofollow" target="_blank">Episode transcript</a>

Deep Dive: Diversity, Equity, and Inclusion

Alex Edmans

In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization.  About Alex Edmans Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given the TED talk “What to Trust in a Post-Truth World” and the TEDx talk “The Social Responsibility of Business” with a combined 2.4 million views. He serves as Mercers School Memorial Professor of Business at Gresham College, giving a four-year programme of lectures to the public, and on Royal London Asset Management’s Responsible Investment Advisory Committee. Alex’s book, “Grow the Pie: How Great Companies Deliver Both Purpose and Profit”, was featured in the Financial Times list of Business Books of the Year for 2020, and he is a co-author of “Principles of Corporate Finance” (with Brealey, Myers, and Allen) for the 14th edition to be published in April 2022. He was named Professor of the Year by Poets &amp; Quants in 2021. Episode transcript 

In this episode of Surfacing, co-hosts Lisa and Andy speak with Alex Edmans. Alex is a professor of Finance at London Business School and serves as Mercers School Memorial Professor of Business at Gresham College. Alex talks about his "pie-conomics" framework detailed in his book Grow the Pie. He also explains how organizations can make a business case for sustainability and accountability and offers suggestions on how anyone can make a positive difference at any level of an organization.  About Alex Edmans Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar, and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos, testified in the UK Parliament, and given the TED talk “<a href="https://ted.com/talks/alex_edmans_what_to_trust_in_a_post_truth_world" rel="nofollow" target="_blank">What to Trust in a Post-Truth World</a>” and the TEDx talk “<a href="http://bit.ly/csrtedx" rel="nofollow" target="_blank">The Social Responsibility of Business</a>” with a combined 2.4 million views. He serves as Mercers School Memorial Professor of Business at Gresham College, giving a four-year programme of lectures to the public, and on Royal London Asset Management’s Responsible Investment Advisory Committee. Alex’s book, “<a href="http://mybook.to/Grow-the-Pie" rel="nofollow" target="_blank">Grow the Pie: How Great Companies Deliver Both Purpose and Profit</a>”, was featured in the Financial Times list of Business Books of the Year for 2020, and he is a co-author of “Principles of Corporate Finance” (with Brealey, Myers, and Allen) for the 14th edition to be published in April 2022. He was named Professor of the Year by Poets &amp; Quants in 2021. <a href="https://www.surfacingpodcast.com/alex-edmans-transcript" rel="nofollow" target="_blank">Episode transcript </a>

Alex Edmans on Delivering Purpose & Profit

Aaron Irizarry

Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos. Episode transcript

Welcome to Surfacing. This episode co-hosts Lisa Welchman and Andy Vitale speak to design leader Aaron Irizarry. Aaron talks about music, his design journey, and his steps to create team environments that create space for the whole person. Andy asked Aaron about building and implementing design systems, and Lisa asked Aaron to talk about how he ensures that being authentic at work is available for every worker. Finally, Aaron gives us tips on how to make the best vegan tacos. <a href="https://www.surfacingpodcast.com/aaron-irizarry-transcript" rel="nofollow" target="_blank">Episode transcript</a>

Aaron Irizarry on Healthy Teams & Authenticity at Work

In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale speak about leading a digital team. They focus on the interdisciplinary nature of digital teams and the challenges of leading large groups with diverse skillsets. They also talk about the leadership challenges between so-called digital-first organizations and organizations transforming with digital technologies. Finally, they consider how a new generation of digital leaders can use their skills and intuition to turn the tides of digital development in a more positive direction. <a href="https://www.surfacingpodcast.com/dd7t" rel="nofollow" target="_blank">Episode transcript</a>

Deep Dive: Leading Digital Teams

In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. Episode transcript

In this episode of Surfacing, Andy and Lisa talk to IT and Product management executive Diana Caplinger. Diana offers her perspective on aligning for success when creating personalized experiences for customers. And she also gives tips for increasing alignment with management peers, connecting organizational silos, and putting in place the checks and balances required to ensure an effective and safe customer experience. <a href="https://www.surfacingpodcast.com/diana-caplinger-t" rel="nofollow" target="_blank">Episode transcript</a>

Diana Caplinger on Personalization & Peer Alignment

Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor’s Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service’s rapid prototyping and user research labs, and working on the NHS.UK Alpha inception team, a small group tasked with setting the vision for modernizing Europe’s largest health care website.  As an adjunct professor, Katherine leads curriculum development in government and healthcare service design, and teaches and supervises undergraduate and masters students at Emily Carr University of Art + Design in Vancouver, Canada. Katherine has a Master of Science in Health, Community and Development from the London School of Economics and Political Science (London, UK), and completed her undergraduate degree in Human Kinetics at the University of British Columbia (Vancouver, Canada). She was a Canadian National Millennium Scholarship laureate, and United States Collegiate Ski &amp; Snowboard Association three-time All-American Athlete in alpine skiing. Episode transcript

Katherine Benjamin serves as the Deputy Chief Technology Officer for Digital Services, in the New York City Mayor’s Office of the CTO. She has worked in Canada, the UK and Malawi. Previously, Katherine was the Vice President of Service Design at Ayogo, a company twice recognized globally as one of the top 100 most innovative digital health companies. Her experience in public sector digital transformation includes conceptualizing and launching the Ontario Digital Service’s rapid prototyping and user research labs, and working on the <a href="http://NHS.UK" rel="nofollow" target="_blank">NHS.UK</a> Alpha inception team, a small group tasked with setting the vision for modernizing Europe’s largest health care website.  As an adjunct professor, Katherine leads curriculum development in government and healthcare service design, and teaches and supervises undergraduate and masters students at Emily Carr University of Art + Design in Vancouver, Canada. Katherine has a Master of Science in Health, Community and Development from the London School of Economics and Political Science (London, UK), and completed her undergraduate degree in Human Kinetics at the University of British Columbia (Vancouver, Canada). She was a Canadian National Millennium Scholarship laureate, and United States Collegiate Ski &amp; Snowboard Association three-time All-American Athlete in alpine skiing. <a href="https://www.surfacingpodcast.com/katherine-benjamin-transcript" rel="nofollow" target="_blank">Episode transcript</a>

Katherine Benjamin on Digital Services

Margaret Lee

In this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community &amp; Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact of her article and talk, Insights from a Reluctant Leader. Episode transcript

In this episode, co-hosts Lisa Welchman and Andy Vitale, are joined by leadership coach Margaret Lee. Margaret spoke about her experience as director of UX Community &amp; Culture at Google and offered advice for starting communities of practice. In addition, Margaret reflects on the personal impact of her article and talk, Insights from a Reluctant Leader. <a href="https://www.surfacingpodcast.com/margaret-lee-transcript" rel="nofollow" target="_blank">Episode transcript</a>

Margaret Lee on Building Communities of Practice

Surfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the road in a pandemic. All three talk about hopes and wishes for the new year. Plus, Lisa has a surprise holiday song for Andy! Episode transcript

Surfacing podcast producer, Rhys Welchman, joins Andy and Lisa in this year-end recap. Andy and Lisa talk about how the podcast is going, changes for next year. And, Rhys talks about how what he learns in the podcast influences him as a band tour manager--and what it's like to be back out on the road in a pandemic. All three talk about hopes and wishes for the new year. Plus, Lisa has a surprise holiday song for Andy! <a href="https://www.surfacingpodcast.com/dd6t" rel="nofollow" target="_blank">Episode transcript</a>

2021 Year-End Deep Dive with Rhys Welchman

Natalie Marie Dunbar

In this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming book, From Solo to Scaled. Episode transcript

In this episode of Surfacing, Andy and Lisa talk with a content strategist and writer, Natalie Marie Dunbar. Natalie discusses her transition from being a traditional newspaper writer to the world of content strategy and content design. She also talks about her motivation for writing her upcoming book, From Solo to Scaled. <a>Episode transcript</a>

Natalie Marie Dunbar on Scaling Content Strategy

On the Surfacing Podcast, digital governance expert Lisa Welchman and design leader Andy Vitale take a deep dive into the world of the digital maker community. Join them as they talk to the designers, technologists, and business leaders responsible for building the experiences that make up our world.

Natali Morris

Natali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology.   Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS Interactive. She was also a contributor to CBS News and the TODAY Show. She has also contributed to CNN, ABC News, G4TV, BBC, The CW, Fox News, Fox Business News, and Univision (Spanish-language reporting).   She has written for Consumer Reports, WIRED, Variety Magazine, MarketWatch, TechCrunch, The San Francisco Examiner, PC Magazine, ELLEgirl, The Oakland Tribune, and more. She has a bachelor’s degree in journalism from California State University, Hayward, and a master’s degree in sociology from the University of Southern California.   Episode transcript

Natali Morris is a former network news anchor turned personal finance educator and motivator. Her specialties include personal finance, business, and technology.   Natali is currently a contributor for CNBC and MSNBC where she was previously an anchor. Prior to that, she was an anchor on CBS Interactive. She was also a contributor to CBS News and the TODAY Show. She has also contributed to CNN, ABC News, G4TV, BBC, The CW, Fox News, Fox Business News, and Univision (Spanish-language reporting).   She has written for Consumer Reports, WIRED, Variety Magazine, MarketWatch, TechCrunch, The San Francisco Examiner, PC Magazine, ELLEgirl, The Oakland Tribune, and more. She has a bachelor’s degree in journalism from California State University, Hayward, and a master’s degree in sociology from the University of Southern California.   <a href="https://www.surfacingpodcast.com/natali-morris-transcript" rel="nofollow" target="_blank">Episode transcript</a>

Natali Morris on Emerging Tech Journalism

In this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an organization that honors inclusion and diversity. And Lisa asks Andy what leaders look for when searching for vendor partners to support a large and evolving team. Episode transcript

In this Surfacing podcast episode, Lisa asks Andy about the challenges of design leadership. Andy talks about ways to support design team members, the role of constraints and rules in keeping the team focused on creating relevant experiences. Andy also reveals what it feels like to work in an organization that honors inclusion and diversity. And Lisa asks Andy what leaders look for when searching for vendor partners to support a large and evolving team. <a href="https://www.surfacingpodcast.com/dd5t" rel="nofollow" target="_blank">Episode transcript</a>

Deep Dive: Design Leadership

Cleve Gibbon

In this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living in the UK to living in the US and the importance of keeping your professional network alive to support lifelong learning.   About Cleve Gibbon Cleve Gibbon is the Chief Technology Officer at Wunderman Thompson, NA. He helps drive key executive technology decisions around strategy, innovation, and product, enabling Wunderman Thompson to deliver world-class, end-to-end connected experiences for Fortune 500 clients. Previously, Cleve served as Cognifide’s first CTO and held multiple leadership roles in the finance sector, designing and deploying technology platforms for investment banks such as Morgan Stanley, Goldman Sachs, Barclays, and Credit Suisse. He holds a doctorate in computer science and a marketing diploma from the Chartered Institute of Marketing.

In this episode, co-hosts Andy and Lisa talk with technologist Cleve Gibbon. Cleve lays down some fundamentals of web content management and offers advice about how to think about audiences, content, and technology when designing content models. Cleve also talks about his transition from living in the UK to living in the US and the importance of keeping your professional network alive to support lifelong learning. About Cleve Gibbon Cleve Gibbon is the Chief Technology Officer at Wunderman Thompson, NA. He helps drive key executive technology decisions around strategy, innovation, and product, enabling Wunderman Thompson to deliver world-class, end-to-end connected experiences for Fortune 500 clients. Previously, Cleve served as Cognifide’s first CTO and held multiple leadership roles in the finance sector, designing and deploying technology platforms for investment banks such as Morgan Stanley, Goldman Sachs, Barclays, and Credit Suisse. He holds a doctorate in computer science and a marketing diploma from the Chartered Institute of Marketing.

Cleve Gibbon on Content Technologies & Designing Agile Systems

Peter Morville

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. Episode transcript   About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&amp;T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is Planning for Everything. Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at intertwingled.org.

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. <a href="https://www.surfacingpodcast.com/morville-2t" rel="nofollow" target="_blank">Episode transcript</a> About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&amp;T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is <a href="https://www.amazon.com/dp/0692059954/?tag=morville-20" rel="nofollow" target="_blank">Planning for Everything</a>. Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at <a href="http://intertwingled.org/" rel="nofollow" target="_blank">intertwingled.org</a>.

Peter Morville on Farming and the Future of Information Architecture Part 2

In this two-part episode interview, Lisa and Andy talk to information architect and author Peter Morville. In part 1, they discuss Peter’s recent move to a farm in Virginia—and the steep learning curve of becoming a farmer.  In part 2, Peter offers his perspective on information architecture and discusses his methods for tackling I.A. projects with clients. He also considers some of the challenges that a new generation of designers and information architects face in building impactful digital experiences. <a href="https://www.surfacingpodcast.com/morville-1t" rel="nofollow" target="_blank">Episode transcript</a> About Peter Morville Peter is a pioneer of the fields of information architecture and user experience. His bestselling books include Information Architecture for the World Wide Web, Intertwingled, Search Patterns, and Ambient Findability. He has been helping people to plan since 1994, and advises such clients as AT&amp;T, Cisco, Harvard, IBM, the Library of Congress, Macy’s, the National Cancer Institute, and Vodafone. He has delivered conference keynotes and workshops in North America, South America, Europe, Asia, and Australia. His work has been covered by Business Week, NPR, The Economist, The Washington Post, and The Wall Street Journal. His latest book is <a href="https://www.amazon.com/dp/0692059954/?tag=morville-20" rel="nofollow" target="_blank">Planning for Everything</a>. Peter lives in Virginia with his wife, two daughters, and a dog named Asha. He blogs at <a href="http://intertwingled.org/" rel="nofollow" target="_blank">intertwingled.org</a>.

Peter Morville on Farming and the Future of Information Architecture  Part 1

In this Surfacing deep dive, Andy asks Lisa about digital governance, what it is, what it isn't, and how solid governance practices support the product design and development process.

Deep Dive: Digital Governance

Jorge Arango

In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the dynamics that come with the long arc of technological innovation. Episode transcript About Jorge Arango Jorge Arango is an information architect and strategic designer based in the San Francisco Bay Area in California. In his consulting practice, Jorge partners with product, design, and innovation leaders to create digital places that make people smarter. He has designed information environments for all types of organizations, ranging from developing world non-profits to Fortune 500 corporations. Jorge is a frequent speaker at global UX conferences. He is the author of Living in Information: Responsible Design for Digital Places (Two Waves Books, 2018) and co-author of Information Architecture for the Web and Beyond (O’Reilly Media, 2015). He has also served the global UX community as president and director of the Information Architecture Institute, and as thematic director of the first World IA Day. Besides his consulting practice, Jorge is also an adjunct professor in the Interaction Design program at the California College of the Arts (CCA). Jorge’s Personal Links Jorge Arango Website The Informed Life Podcast Jorge Arango on Twitter   Books Living in Information: Responsible Design for Digital Places by Jorge Arango  Information Architecture for the Web and Beyond by Lou Rosenfeld, Peter Morville &amp; Jorge Arango   Topics Discussed  Twitter blocked in Nigeria The Code of Hammurabi  Drop-in Audio App Clubhouse is Dying. It Was Fun While It Lasted  Culture Eats Strategy for Breakfast Simone Biles doing amazing things  Platform for the Ethics and Politics of Technology (University of Amsterdam) Clayton Christensen Calvin, God, and Architecture

In this episode of Surfacing, co-hosts Lisa Welchman and Andy Vitale speak to information architect and educator Jorge Arango. This episode saw a discussion of digital ethics and the roles that designers, business leaders, policymakers, and ethicists play in keeping digital spaces safe. Jorge considers the responsibilities associated with architecting online experiences and offers insight into the dynamics that come with the long arc of technological innovation. <a href="https://www.surfacingpodcast.com/jorge-arango-transcript" rel="nofollow" target="_blank">Episode transcript</a> About Jorge Arango Jorge Arango is an information architect and strategic designer based in the San Francisco Bay Area in California. In his consulting practice, Jorge partners with product, design, and innovation leaders to create digital places that make people smarter. He has designed information environments for all types of organizations, ranging from developing world non-profits to Fortune 500 corporations. Jorge is a frequent speaker at global UX conferences. He is the author of <a href="https://rosenfeldmedia.com/books/living-in-information/" rel="nofollow" target="_blank">Living in Information: Responsible Design for Digital Places</a> (Two Waves Books, 2018) and co-author of Information Architecture for the Web and Beyond (O’Reilly Media, 2015). He has also served the global UX community as president and director of the Information Architecture Institute, and as thematic director of the first World IA Day. Besides his consulting practice, Jorge is also an adjunct professor in the Interaction Design program at the California College of the Arts (CCA). Jorge’s Personal Links <a href="https://jarango.com/" rel="nofollow" target="_blank">Jorge Arango Website</a> <a href="https://theinformed.life/" rel="nofollow" target="_blank">The Informed Life Podcast</a> <a href="https://twitter.com/jarango" rel="nofollow" target="_blank">Jorge Arango on Twitter</a> Books <a href="https://rosenfeldmedia.com/books/living-in-information/" rel="nofollow" target="_blank">Living in Information: Responsible Design for Digital Places</a> by Jorge Arango <a href="https://www.amazon.com/Information-Architecture-Beyond-Louis-Rosenfeld/dp/1491911689/ref=sr_1_1?ie=UTF8&amp;qid=1498690359&amp;sr=8-1&amp;keywords=information+architecture+for+the+web+and+beyond" rel="nofollow" target="_blank"> Information Architecture for the Web and Beyond</a> by Lou Rosenfeld, Peter Morville &amp; Jorge Arango Topics Discussed <a href="https://www.theverge.com/2021/6/5/22520166/twitter-suspended-nigeria-delete-tweet-president-violate-rules" rel="nofollow" target="_blank"> Twitter blocked in Nigeria</a> <a href="https://en.wikipedia.org/wiki/Code_of_Hammurabi" rel="nofollow" target="_blank">The Code of Hammurabi</a> <a href="https://www.forbes.com/sites/johnbbrandon/2021/06/04/the-drop-in-audio-app-clubhouse-is-dying-it-was-fun-while-it-lasted/" rel="nofollow" target="_blank"> Drop-in Audio App Clubhouse is Dying. It Was Fun While It Lasted</a> <a href="https://www.forbes.com/sites/forbescoachescouncil/2018/11/20/why-does-culture-eat-strategy-for-breakfast/?sh=77a8cc1f1e09" rel="nofollow" target="_blank"> Culture Eats Strategy for Breakfast</a> <a href="https://www.youtube.com/results?search_query=simone+biles" rel="nofollow" target="_blank">Simone Biles doing amazing things</a> <a href="https://www.uva.nl/en/discipline/philosophy/pept/platform-for-the-ethics-and-politics-of-technology.html" rel="nofollow" target="_blank"> Platform for the Ethics and Politics of Technology</a> (University of Amsterdam) <a href="https://claytonchristensen.com/" rel="nofollow" target="_blank">Clayton Christensen</a> <a href="https://architecturehereandthere.com/2014/02/24/942/" rel="nofollow" target="_blank">Calvin, God, and Architecture</a>

Jorge Arango on Architecting Experiences

Kristina Podnar

In this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with speed, safety, and quality.   Episode Transcript   About Kristina Podnar Kristina Podnar is a digital policy innovator. For over two decades, she has worked with some of the most high-profile companies in the world and has helped them see policies as opportunities to free the organization from uncertainty, risk, and internal chaos. Kristina’s approach brings in marketing, human resources, IT, legal, compliance, security, and procurement to create digital policies and practices that comply with regulation.  More importantly though, they unlock opportunity, strengthen the brand and liberate employees to drive innovation. Kristina has a BA in international studies and an MBA in international business from the Dominican University of California and is certified as both a Change Management Practitioner (APMG International) and a Project Management Professional (Project Management Institute). Her book,  The Power of Digital Policy was published in March 2019.   References &amp; Links Resources General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA) Kristina Podnar’s Website  The Power of Digital Policy Podcast   Follow Kristina Podnar on Social Media Twitter

In this episode of Surfacing, Andy and Lisa talk to digital policy consultant Kristina Podnar. Kristina explains the difference between policies, standards, and guidelines. Then, she illustrates how a mature approach to policy can help teams design and deliver digital products and services with speed, safety, and quality. <a href="https://www.surfacingpodcast.com/podnar-transcript" rel="nofollow" target="_blank">Episode Transcript</a> About Kristina Podnar Kristina Podnar is a digital policy innovator. For over two decades, she has worked with some of the most high-profile companies in the world and has helped them see policies as opportunities to free the organization from uncertainty, risk, and internal chaos. Kristina’s approach brings in marketing, human resources, IT, legal, compliance, security, and procurement to create digital policies and practices that comply with regulation.  More importantly though, they unlock opportunity, strengthen the brand and liberate employees to drive innovation. Kristina has a BA in international studies and an MBA in international business from the Dominican University of California and is certified as both a Change Management Practitioner (APMG International) and a Project Management Professional (Project Management Institute). Her book, <a href="https://www.amazon.com/dp/B07Q2JNGYT/ref=dp-kindle-redirect?_encoding=UTF8&amp;btkr=1" rel="nofollow" target="_blank"> The Power of Digital Policy</a> was published in March 2019. References &amp; Links Resources <a href="https://gdpr-info.eu/" rel="nofollow" target="_blank">General Data Protection Regulation (GDPR)</a> <a href="https://oag.ca.gov/privacy/ccpa" rel="nofollow" target="_blank">California Consumer Privacy Act (CCPA)</a> <a href="https://www.kpodnar.com/" rel="nofollow" target="_blank">Kristina Podnar’s Website</a> <a href="https://podcasts.apple.com/us/podcast/the-power-of-digital-policy/id1491636167" rel="nofollow" target="_blank"> The Power of Digital Policy Podcast</a> Follow Kristina Podnar on Social Media <a href="https://twitter.com/kpodnar" rel="nofollow" target="_blank">Twitter</a>

Kristina Podnar on Digital Policy for Designers

Ron Bronson

In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo. Episode transcript About Ron Bronson Ron Bronson is a design director who leads impactful initiatives at the intersection of technology, service design, and public policy. He speaks globally on consequence design. Outside of work, he coaches high school tennis and runs a skeeball league. Ron lives in Portland, Oregon.    References &amp; Links Resources Ron Bronson’s website Tennis Polo (the game Ron invented)   Things Ron Talks About Ron writing about his love of Pesäpallo – “How does a guy from America start following Finnish baseball?” Indy Design Week  Why Skee-ball Doesn’t Change   Follow Ron on social media Twitter

In this episode of Surfacing, Andy and Lisa are joined by Ron Bronson. Ron has deep experience working at the intersection of digital policy, service design, and systems. They talk about why so many services are poorly designed and talk about what needs to happen to improve both digital and physical world services for people. Ron also gives Andy some advice on selecting the proper tea, and Lisa asks about Ron's interest in the Finnish sport, Pesäpallo. <a href="https://www.surfacingpodcast.com/ron-bronson-transcript" rel="nofollow" target="_blank">Episode transcript</a> About Ron Bronson Ron Bronson is a design director who leads impactful initiatives at the intersection of technology, service design, and public policy. He speaks globally on consequence design. Outside of work, he coaches high school tennis and runs a skeeball league. Ron lives in Portland, Oregon.  References &amp; Links Resources <a href="https://www.work.ronbronson.com/" rel="nofollow" target="_blank">Ron Bronson’s website</a> <a href="https://en.wikipedia.org/wiki/Tennis_polo" rel="nofollow" target="_blank">Tennis Polo (the game Ron invented)</a> Things Ron Talks About Ron writing about his love of Pesäpallo – “<a href="https://ronbronson.medium.com/pesapallo-9dc4d3f1ed5e" rel="nofollow" target="_blank">How does a guy from America start following Finnish baseball?</a>” <a href="https://www.indydesignweek.com/" rel="nofollow" target="_blank">Indy Design Week</a> <a href="https://www.theatlantic.com/technology/archive/2016/11/why-skee-ball-doesnt-change/509117/" rel="nofollow" target="_blank"> Why Skee-ball Doesn’t Change</a> Follow Ron on social media <a href="https://twitter.com/ronbronson" rel="nofollow" target="_blank">Twitter</a>

Ron Bronson on Service Design

Laura Klein

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of logic impact how she approaches user experience design. Episode transcript   About Laura Klein Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she’s worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She’s written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media ’16) and UX for Lean Startups (O’Reilly Media ’13), and she’s a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups.   Resources Laura Klein's Website  Build Better Products: A Modern Approach to Building Successful User-Centered Products by Laura Klein  UX for Lean Startups by Laura Klein What is Wrong with UX Podcast   People and Topics Laura Talks About Kate Rudder How to Build a Task Flow  How to Build a Task Flow Part 2: Combining Modules   Follow Laura Klein on Social Media Twitter

In this episode, co-hosts Lisa Welchman and Andy Vitale speak to user experience design expert Laura Klein. Laura is the author of Build Better Products and UX for Lean Startups. Laura spoke about how a lack of reflection and consideration during the product development life cycle contributes to some of our online low-quality experiences. She also reveals how her engineering background and love of logic impact how she approaches user experience design. <a href="https://www.surfacingpodcast.com/laura-klein" rel="nofollow" target="_blank">Episode transcript</a> About Laura Klein Laura fell in love with technology when she saw her first user research session over 20 years ago. Since then, she’s worked as an engineer, user experience designer, and product manager in Silicon Valley for companies of all sizes. She’s written two books for product managers, designers, and entrepreneurs, Build Better Products (Rosenfeld Media ’16) and UX for Lean Startups (O’Reilly Media ’13), and she’s a frequent speaker at tech conferences, including SXSW, Lean Startup Conference, and Mind the Product. She is currently Principal at Users Know, a UX design consultancy, and works as a coach and adviser to product teams and startups. Resources <a href="https://www.usersknow.com/" rel="nofollow" target="_blank">Laura Klein's Website</a> <a href="https://www.amazon.com/Build-Better-Products-Successful-User-Centered/dp/1933820586?SubscriptionId=0ENGV10E9K9QDNSJ5C82&amp;camp=2025&amp;creative=165953&amp;creativeASIN=1933820586&amp;linkCode=xm2&amp;tag=usersknow-20" rel="nofollow" target="_blank"> Build Better Products: A Modern Approach to Building Successful User-Centered Products by Laura Klein</a> <a href="https://www.amazon.com/UX-Lean-Startups-Experience-Research/dp/1449334911?SubscriptionId=0ENGV10E9K9QDNSJ5C82&amp;camp=2025&amp;creative=165953&amp;creativeASIN=1449334911&amp;linkCode=xm2&amp;tag=usersknow-20" rel="nofollow" target="_blank"> UX for Lean Startups by Laura Klein</a> <a href="https://www.usersknow.com/podcast" rel="nofollow" target="_blank">What is Wrong with UX Podcast</a> People and Topics Laura Talks About <a href="https://twitter.com/katerutter" rel="nofollow" target="_blank">Kate Rudder</a> <a href="https://www.usersknow.com/blog/2020/6/4/how-to-build-a-task-flow" rel="nofollow" target="_blank">How to Build a Task Flow</a> <a href="https://www.usersknow.com/blog/2020/6/7/how-to-build-a-task-flow-part-2-combining-modules" rel="nofollow" target="_blank"> How to Build a Task Flow Part 2: Combining Modules</a> Follow Laura Klein on Social Media <a href="https://twitter.com/lauraklein" rel="nofollow" target="_blank">Twitter</a>

Laura Klein on What's Wrong With UX

Surfacing

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