In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience.  Among the topics we cover are:   Understanding Citizen Experience vs Customer experience  Getting to grips with voice of the customer AND voice of the employee  The importance of understanding service demand  Avoiding the failure demand blindspot.  As mentioned by Nic in the episode, GovMetric is leading a forum to develop a model that can be used to quantify the financial ROI of implementing citizen experience improvement programmes in the public sector. Find out more.

In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience.  Among the topics we cover are:  <ul> <li>Understanding Citizen Experience vs Customer experience </li> <li>Getting to grips with voice of the customer AND voice of the employee </li> <li>The importance of understanding service demand </li> <li>Avoiding the failure demand blindspot.</li> </ul> As mentioned by Nic in the episode, GovMetric is leading a forum to develop a model that can be used to quantify the financial ROI of implementing citizen experience improvement programmes in the public sector. <a href="https://www.govmetric.com/citx-group" rel="noopener nofollow" target="_blank">Find out more</a>.

#62 - Making a Success of Citizen Experience

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:   - Look at change holistically from the perspective of employees  - Listen at the right moment and in the right way  - Get smarter at analysing feedback and routing it to the right people  - Take action! - Communicate what you’re doing

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:   - Look at change holistically from the perspective of employees  - Listen at the right moment and in the right way  - Get smarter at analysing feedback and routing it to the right people  - Take action! - Communicate what you’re doing

#61: Five Steps to People-Centric Transformation - Simon Daly

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years. As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years. As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

#60 - Sustainable and Accessible: the future of public infrastructure

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens. Christina Butterfield from experience management experts Qualtrics joins us on this episode to explain how government can harness the power of experience-driven transformation.

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens. Christina Butterfield from experience management experts Qualtrics joins us on this episode to explain how government can harness the power of experience-driven transformation.

#59 - Experience-driven government transformation

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.     Ensuring the organisation understands its disruption tolerances    Changing stakeholders’ mindsets    Building a strategic vision to align data   Creating partnerships to bridges the skills and technology gap   Establishing a continuous, adaptive improvement plan   Balancing governance with an agile approach  Catch up with the on-demand panel session Government Digital Transformation featuring Mark and public sector colleagues from Department for Environment, Food and Rural Affairs, HM Land Registry and Innovate UK.

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.    <ul> <li>Ensuring the organisation understands its disruption tolerances   </li> <li>Changing stakeholders’ mindsets   </li> <li>Building a strategic vision to align data  </li> <li>Creating partnerships to bridges the skills and technology gap  </li> <li>Establishing a continuous, adaptive improvement plan  </li> <li>Balancing governance with an agile approach</li> </ul> <h2>Catch up with the on-demand panel session <a href="https://2021.govx.digital/talks/digital-workplace-1/" rel="nofollow" target="_blank">Government Digital Transformation</a> featuring Mark and public sector colleagues from Department for Environment, Food and Rural Affairs, HM Land Registry and Innovate UK.</h2>

 How to overcome the 6 challenges of digitising government services

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users? Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even exceed ambitious goals? To watch the on-demand session 'Digitalising Government' featuring the CIOs of the Ministry of Justice, BEIS and the Government of Ireland just CLICK HERE Explore the future of digital and data-enabled government at the forthcoming Government Data Show

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users? Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even exceed ambitious goals? To watch the on-demand session 'Digitalising Government' featuring the CIOs of the Ministry of Justice, BEIS and the Government of Ireland just <a href="https://2021.govx.digital/talks/digitalising-government-1/" rel="noopener nofollow" target="_blank">CLICK HERE</a> Explore the future of digital and data-enabled government at the forthcoming <a href="https://data2022.govx.digital/" rel="nofollow" target="_blank">Government Data Show</a>

GovX Show #57 - Scalable and accessible: the future of digital government

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.   Susan shares her thoughts on leadership during these times of change, and explains how Acas is supporting other public sector organisations on their transformation journeys. Hear more from Susan when she joins us as a panellist at the Government People Show (15-24 March 2022) The online conference focuses on attracting, enabling and managing Civil Service talent - bringing together HR, OD and learning professionals to transform the employee experience and build high performance teams. It's free to register for public sector colleagues.

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.   Susan shares her thoughts on leadership during these times of change, and explains how Acas is supporting other public sector organisations on their transformation journeys. Hear more from Susan when she joins us as a panellist at the <a href="https://people2022.govx.digital/" rel="noopener nofollow" target="_blank">Government People Show</a> (15-24 March 2022) The online conference focuses on attracting, enabling and managing Civil Service talent - bringing together HR, OD and learning professionals to transform the employee experience and build high performance teams. It's free to register for public sector colleagues.

#56 - Leading through change in the public sector - Susan Clews, CEO of Acas

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?    Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector. Catch the on-demand replay of the panel discussion 'Citizen Experience Management' to learn from the experiences of Norfolk County Council, the London Borough of Haringey, and Cornwall County Council.

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?    Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector. Catch the on-demand replay of the panel discussion '<a href="https://local.govx.digital/talks/citizen-experience-management/" rel="nofollow" target="_blank">Citizen Experience Management</a>' to learn from the experiences of Norfolk County Council, the London Borough of Haringey, and Cornwall County Council.

#55 - What's next for digital public services - Harry Trimble

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.   In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.   In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

#54 - The Foundations of data-driven Government organisations

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.   Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital teams are managing the challenges of accessible, inclusive innovation.   Explore these issues in more detail by watching the panel Session 'Inclusive by Design: Building Better Government Services' at the Citizen Experience Show, which features practical design advice from digital leaders from the Department for Transport and HM Courts &amp; Tribunals Services. Sign up HERE

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.   Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital teams are managing the challenges of accessible, inclusive innovation.   Explore these issues in more detail by watching the panel Session 'Inclusive by Design: Building Better Government Services' at the Citizen Experience Show, which features practical design advice from digital leaders from the Department for Transport and HM Courts &amp; Tribunals Services. Sign up <a href="https://cx.govx.digital/talks/inclusive-by-design/" rel="nofollow" target="_blank">HERE</a>

#53 - Designing for All: User-Centric Public Services - Rachel Nixon, DfT

The Government Transformation Show is a UK-focused public sector transformation podcast - featuring conversations with senior executives from all tiers of local, devolved and central government.More details at: www.govx.digital

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology. Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects. Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire County Council and the London Borough of Camden in the panel discussion 'Data-Driven Services' at the LocalGov Transformation show: https://local.govx.digital/talks/data-driven-services/

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology. Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects. Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire County Council and the London Borough of Camden in the panel discussion 'Data-Driven Services' at the LocalGov Transformation show: https://local.govx.digital/talks/data-driven-services/

#52 The 8 Golden Rules of Data-Driven Public Services

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months. Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces. 💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformation Show for the session 'Digital Workplaces'. Register free HERE and learn how the remote and hybrid working challenge is being met by the London Boroughs of Harrow and Haringey.

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months. Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces. 💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformation Show for the session 'Digital Workplaces'. <a href="https://local.govx.digital/talks/digital-workplaces/" rel="noopener nofollow" target="_blank">Register free HERE </a>and learn how the remote and hybrid working challenge is being met by the London Boroughs of Harrow and Haringey.

GovX Show #51: Unlocking the potential of digital workplaces

Jeremy Edwards

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.   In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.   Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.   In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.   Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/

Innovation and Automation in Government Services - Jeremy Edwards, DWP Digital

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like. They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural aspects of transformation right. 📺 Catch the on-demand replay of the Government Data Show panel discussion 'Data-Driven Government Services' HERE

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like. They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural aspects of transformation right. 📺 Catch the on-demand replay of the Government Data Show panel discussion 'Data-Driven Government Services' <a href="https://data.govx.digital/talks/data-driven-government-services/" rel="noopener nofollow" target="_blank">HERE</a>

#49 How to succeed in digital transformation

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.   Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.   You can catch the on-demand replay of the Government data Show panel discussion 'Data-Driven Government Productivity' here.

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.   Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.   You can catch the on-demand replay of the Government data Show panel discussion 'Data-Driven Government Productivity' <a href="https://data.govx.digital/talks/data-driven-government-productivity/" rel="nofollow" target="_blank">here</a>.

#48: Unlocking the value of government data

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?    GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?    GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

#47 - Public Sector Transformation Priorities for Q4

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.    Lord Maude's recently published findings - Review of the Cross-Cutting Functions and the Operation of Spend Controls - have again played a key role in setting the direction of Civil Service reform. He joins us on this episode to drill into those recommendations and discuss how public sector reform will play out in the coming years.

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.    Lord Maude's recently published findings - Review of the Cross-Cutting Functions and the Operation of Spend Controls - have again played a key role in setting the direction of Civil Service reform. He joins us on this episode to drill into those recommendations and discuss how public sector reform will play out in the coming years.

#46 Lord Francis Maude - Where Next for Civil Service Reform?

How is technology helping to transform the future of the places in which we live work and play? The Covid pandemic has radically altered the future of the public-sector placemaking agenda, forcing central and local government to reimagine the future of planning, the High Street economy, public sector real estate, transport provision and public services.   Lalita Nair and Simon Williams from IoT and digital connectivity pioneers Microland join us on The GovX Show to discuss the future of place, connected town and cities, and how technology can enable those changes. EPISODE RESOURCES:  Discover how DDaT leaders are using data to transform public service delivery at The Government Data Show Explore place-making and the future of connected cities in our on-demand panel session 'The Future of Place' 

How is technology helping to transform the future of the places in which we live work and play? The Covid pandemic has radically altered the future of the public-sector placemaking agenda, forcing central and local government to reimagine the future of planning, the High Street economy, public sector real estate, transport provision and public services.   Lalita Nair and Simon Williams from IoT and digital connectivity pioneers Microland join us on The GovX Show to discuss the future of place, connected town and cities, and how technology can enable those changes. EPISODE RESOURCES: <ul> <li>Discover how DDaT leaders are using data to transform public service delivery at <a href="https://data.govx.digital/" rel="nofollow" target="_blank">The Government Data Show</a></li> <li>Explore place-making and the future of connected cities in our on-demand panel session '<a href="https://2021.govx.digital/talks/future-of-place/" rel="nofollow" target="_blank">The Future of Place</a>' </li></ul>

#45: IoT and the Future of Place-Making in Town and Cities

David Wilde

The historical lack of digital capability in senior government is repeatedly identified as a cause failure in digital transformation programmes.  Despite numerous reviews and reports into this ongoing challenge, cultural, technical, behavioural and governance issues remain. In this episode of the GovX Show, our GM for Government David Wilde explore what needs to change and how. Episode Resources: Read: How to lead successful government transformation programmes Report: The Challenges in Implementing Digital Change (National Audit Office)

The historical lack of digital capability in senior government is repeatedly identified as a cause failure in digital transformation programmes.  Despite numerous reviews and reports into this ongoing challenge, cultural, technical, behavioural and governance issues remain. In this episode of the GovX Show, our GM for Government David Wilde explore what needs to change and how. Episode Resources: Read: <a href="https://www.govx.digital/intelligence/how-to-lead-successful-government-transformation-programmes" rel="nofollow" target="_blank">How to lead successful government transformation programmes</a> Report: <a href="https://www.nao.org.uk/wp-content/uploads/2021/07/The-challenges-in-implementing-digital-change.pdf" rel="nofollow" target="_blank">The Challenges in Implementing Digital Change</a> (National Audit Office)

#44 How to improve digital capability in government - David Wilde

It's no longer enough for government simply to 'buy-in' innovation and new technology. Instead, there's a growing trend for the public sector to work in partnership with start-ups and emerging suppliers to collaboratively develop new solutions.   Roy Zaban joins Tim Coulthard to explain how public sector organisations can tap into the GovTech and start-up ecosystem. Until recently Roy was Head of Govtech at the Israeli NGO CREATORS, and helped to create the Israeli government's open innovation strategy.   In this episode you'll learn how to:   Co-develop new solutions to digital challenges with GovTech partners  Foster an internal culture of innovation  Learn from other public sector organisations by sharing best practice  Get started on innovation and collaboration in your own government organisation  EPISODE RESOURCES: Check out the on-demand version of our conference session 'How can Start-Ups Drive Innovation in the Public Sector?' Read CREATORS' GovTech Report: Public Sector Meets Innovation

It's no longer enough for government simply to 'buy-in' innovation and new technology. Instead, there's a growing trend for the public sector to work in partnership with start-ups and emerging suppliers to collaboratively develop new solutions.   Roy Zaban joins Tim Coulthard to explain how public sector organisations can tap into the GovTech and start-up ecosystem. Until recently Roy was Head of Govtech at the Israeli NGO CREATORS, and helped to create the Israeli government's open innovation strategy.   In this episode you'll learn how to:  <ul> <li>Co-develop new solutions to digital challenges with GovTech partners </li> <li>Foster an internal culture of innovation </li> <li>Learn from other public sector organisations by sharing best practice </li> <li>Get started on innovation and collaboration in your own government organisation</li> </ul> EPISODE RESOURCES: Check out the on-demand version of our conference session '<a href="https://2021.govx.digital/talks/disruptive-innovation-in-the-public-sector/" rel="nofollow" target="_blank">How can Start-Ups Drive Innovation in the Public Sector?</a>' Read CREATORS' GovTech Report: <a href="https://www.creatorspad.com/pages/govtech-report" rel="nofollow" target="_blank">Public Sector Meets Innovation</a>

#43 Open Innovation in GovTech - Roy Zaban

The Government Transformation Show is a UK-focused public sector transformation podcast - featuring conversations with senior executives from all tiers of local, devolved and central government. More details at: www.govx.digital

The Government Transformation Show

The best podcasts about ourselves as well as the world through the lense of Science. Specific topics include things about our brain, emotions to biology, physics and more!

Best Episodes on Science, Humans & The World

The best podcast episodes on global issues affecting everyone. Covering topics such as the #metoo movement, climate change, the impact of technology and some of the biggest global issues facing us right now. For anyone interested in learning more about the world, and some of the issues we're facing, pick an episode below and start listening! Add episodes you're interested into your queue below!