Rowland Hobbs, CEO and co-Founder of Stake discusses the benefits of applying a customer loyalty mindset to the property management industry in order to drive resident satisfaction and retention and improve overall property performance.  Programming note: From the Front Lines will continue in the Fall with Season 3 - stay tuned!

Rowland Hobbs, CEO and co-Founder of <a href="https://stake.rent/" rel="nofollow" target="_blank">Stake </a>discusses the benefits of applying a customer loyalty mindset to the property management industry in order to drive resident satisfaction and retention and improve overall property performance.  Programming note: From the Front Lines will continue in the Fall with Season 3 - stay tuned!

Renter Loyalty Programs

Ofo Ezeugwu, CEO and Founder of Whose Your Landlord shares how in-depth resident feedback can be turned into actionable operational insights that improve a property’s brand and success factors. 

Ofo Ezeugwu, CEO and Founder of <a href="https://wyl.co/" rel="nofollow" target="_blank">Whose Your Landlord</a> shares how in-depth resident feedback can be turned into actionable operational insights that improve a property’s brand and success factors.

Brand Reputation

Drew Foulkes of Mesa by Sidewalk Labs (now part of Google), discusses new plug-and-play energy optimization technology for reducing tenant temperature complaints and increasing energy cost savings for Class B and C commercial buildings. 

Drew Foulkes of <a href="https://www.sidewalklabs.com/products/mesa" rel="nofollow" target="_blank">Mesa </a>by Sidewalk Labs (now part of Google), discusses new plug-and-play energy optimization technology for reducing tenant temperature complaints and increasing energy cost savings for Class B and C commercial buildings.

Tech and Energy Optimization

Jeri Frank, CEO of Stratafolio shares best practices, tips, and commons pitfalls to watch out for when doing CAM reconciliations. 

Jeri Frank, CEO of Stratafolio shares best practices, tips, and commons pitfalls to watch out for when doing CAM reconciliations.

CAM Reconciliation

Water events can cause major property damage. Hear Uri Sokolov, CEO and Co-Founder of Watrix, discuss how AI can offer early detection of leaks, notify property staff, and prevent loss. 

Water events can cause major property damage. Hear Uri Sokolov, CEO and Co-Founder of Watrix, discuss how AI can offer early detection of leaks, notify property staff, and prevent loss.

AI and Water

Stacy Holden, Industry Principal, AppFolio shares talent management insights from the recently released Property Manager Hiring and Retention Report and discusses how technology can support a culture of well-being and keep employees more satisfied.

Stacy Holden, Industry Principal, AppFolio shares talent management insights from the recently released <a href="https://tinyurl.com/3dxrzw57" rel="nofollow" target="_blank">Property Manager Hiring and Retention Report</a> and discusses how technology can support a culture of well-being and keep employees more satisfied.

Property Manager Hiring and Retention Report

Erin Hopkins, PhD and Associate Professor of Property Management at Virginia Tech uncovers motivations and perceptions around green building initiatives with specific focus on the IREM Certified Sustainable Property (CSP) certification. 

Erin Hopkins, PhD and Associate Professor of Property Management at Virginia Tech uncovers motivations and perceptions around green building initiatives with specific focus on the IREM Certified Sustainable Property (CSP) certification.

Certified Sustainable Property (CSP) Insights

Keith Stewart, Chief Growth Officer of K4Connect shares proptech trends in housing for older adults and seniors as the demand for technology to support healthy and happy living grows in this increasingly tech-savvy population.

Keith Stewart, Chief Growth Officer of K4Connect shares proptech trends in housing for older adults and seniors as the demand for technology to support healthy and happy living grows in this increasingly tech-savvy population.

Proptech and Senior Housing

IREM staff discuss the upcoming Advocacy Impact Day where they will tackle issues impacting the real estate management industry, and how to meet with federal legislators to advocate for meaningful change.

IREM staff discuss the upcoming Advocacy Impact Day where they will tackle issues impacting the real estate management industry, and how to meet with federal legislators to advocate for meaningful change.

Advocacy Impact Day

Bob Assoian, CPM, and EVP of NAI Hiffman discusses opportunities, challenges, and best practices for companies growing their business operations.

Bob Assoian, CPM, and EVP of NAI Hiffman discusses opportunities, challenges, and best practices for companies growing their business operations.

Scaling Up Operations

All the happenings in the Property Management and Real Estate field. Brought to you by the Institute of Real Estate Management

IREM: From the Front Lines

Randy Airst of Exceedant discusses merit-based negotiation, objective criteria, BATNA, and more for negotiating commercial and retail leases during this time of uncertainty.

Randy Airst of Exceedant discusses merit-based negotiation, objective criteria, BATNA, and more for negotiating commercial and retail leases during this time of uncertainty.

Commercial Lease Negotiation

Stacy Holden of Appfolio shares results of a large-scale survey of multifamily managers, addressing topics from handling delinquent rents to taking steps to combat the virus.

Stacy Holden of Appfolio shares results of a large-scale survey of multifamily managers, addressing topics from handling delinquent rents to taking steps to combat the virus.

The Pulse of Multifamily

Sheila Matuscak of Coeo Space discusses best practices for reopening commercial buildings from partitioning to working in shifts.

Sheila Matuscak of Coeo Space discusses best practices for reopening commercial buildings from partitioning to working in shifts.

Reopening for Business

Kelly Charles-Collins, Esq., MBA and CEO of HR Legally Speaking examines biases, their impacts, and the potential influences of the recent pandemic.

Kelly Charles-Collins, Esq., MBA and CEO of HR Legally Speaking examines biases, their impacts, and the potential influences of the recent pandemic.

Unconscious Bias in a Pandemic

Shannon Lawless and Jonathan Mahoney, attorneys at Ryan Swanson law firm, converse about legal obligations and potential areas of liability when dealing with a case of COVID.

Shannon Lawless and Jonathan Mahoney, attorneys at Ryan Swanson law firm, converse about legal obligations and potential areas of liability when dealing with a case of COVID.

COVID at your Property and Legal Considerations

Dave Domres, CPM® and Vice President of Physicians Realty Trust shares insights and special considerations for managing medical office buildings during this time.

Dave Domres, CPM® and Vice President of Physicians Realty Trust shares insights and special considerations for managing medical office buildings during this time.

Medical Office Buildings

Leo Turley, CEO of H Two National, addresses necessary updates to your organization’s standard operating procedures in light of the recent pandemic.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Leo Turley, CEO of H Two National, addresses necessary updates to your organization’s standard operating procedures in light of the recent pandemic. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Standard Operating Procedures

Pam Monroe, CPM® and Vice President of Property Management at National Church Residences shares her experience working with senior housing properties, including handling onsite cases of COVID-19.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Pam Monroe, CPM® and Vice President of Property Management at National Church Residences shares her experience working with senior housing properties, including handling onsite cases of COVID-19. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Senior Housing

Ted Thurn, Director of Government Affairs for IREM, breaks down the latest government relief package, and provides guidance for those who’ve already applied for a loan.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Ted Thurn, Director of Government Affairs for IREM, breaks down the latest government relief package, and provides guidance for those who’ve already applied for a loan. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Small Business Relief

Donna Brighton, Chief Ideas Officer of Brighton Leadership Group, shares her advice for staying productive as we adjust to a new normal.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Donna Brighton, Chief Ideas Officer of Brighton Leadership Group, shares her advice for staying productive as we adjust to a new normal. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Maintaining Productivity

Ben Kollmeyer, MPH and Certified Industrial Hygienist at FACS, explains how to keep tenants, residents, and staff safe through cleaning, hygiene, and masking.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Ben Kollmeyer, MPH and Certified Industrial Hygienist at FACS, explains how to keep tenants, residents, and staff safe through cleaning, hygiene, and masking. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Commercial Cleaning and Hygiene

Dawn Carpenter, CPM® and Eileen Wirth, CPM® dive into the impacts of the CARES Act to both commercial and workforce housing properties.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Dawn Carpenter, CPM® and Eileen Wirth, CPM® dive into the impacts of the CARES Act to both commercial and workforce housing properties. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Application of the CARES Act

Shannon Alter, CPM of Leaders Exceed talks about maintaining trust with staff and stakeholders through authentic leadership.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Shannon Alter, CPM of Leaders Exceed talks about maintaining trust with staff and stakeholders through authentic leadership. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Earning Trust in Extraordinary Times

Ralph Amicucci, Esq., CPM® explains the force majeure lease provision and how it may impact managers’ rights to collect rent.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Ralph Amicucci, Esq., CPM® explains the force majeure lease provision and how it may impact managers’ rights to collect rent. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Force Majeure Lease Provisions 

Michael Perlmuter, CEO and General Counsel of Sill Company, explains business interruption insurance provisions and the likelihood they’ll be enacted upon.Please continue to visit the IREM page dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Michael Perlmuter, CEO and General Counsel of Sill Company, explains business interruption insurance provisions and the likelihood they’ll be enacted upon. Please continue to visit the <a href="https://www.irem.org/learning/coronavirus" rel="nofollow" target="_blank">IREM page</a> dedicated to providing updates and resources to support real estate managers in making informed decisions during this time.

Business Interruption Insurance

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